Customer Service Management

Charles D. Newson, Ph.D (ABD), MBA

P.O. Box ***6 ( Desoto, TX 75123 972-***-**** (H) or 214-***-**** (C) (

***********@*****.***

Leadership, Learning and Organizational Development Executive

Creative and strategic visionary/business partner offering 14+ years of

success in consulting, managing and leading leadership, learning and

organizational development programs for global Fortune 500 companies. Rich

career history marked by designing delivering, and transforming large-

scale and complex organizational development programs.

Professional strengths and abilities include:

Learning Organizational Organizational Change

Development Development/Effectiveness

Big 4 Consulting Lean Six Sigma Leadership Development

CAREER HIGHLIGHTS

o Spearheaded client consultation and deployment of organization change

and communication strategies for a large-scale HR transformation

project that included job and task analyses, competency modeling,

staffing, and recruitment for transitioning of HR Shared Services for

Expatriates (1,400+ associates) and reduced costs by 60%.

o Managed major talent and workforce transformation project that

included workforce planning and integration, communications,

leadership alignment, and in-depth understanding of organizational

culture to transition a union environment to new organizational

structure that included consolidation of 2 plants into 1 in the U.S.

and transferring of work to plant in Guadalajara, Mexico generating

$48.9M in savings over 5-years.

o Created, applied, and facilitated process and performance improvement

programs that increased quality action team participation from 50% to

85% and netted operational savings of $1.5M.

o Played a pivotal role in succession planning and talent management

process/program, as well as all competency modeling, corporate

university, mentoring, and organizational assessments that increased

organization's talent pool by 25%.

PROFESSIONAL EXPERIENCE

Independent Consultant, Desoto, TX (2009 - Present)

ADVISOR

Major contributor to major plans, programs, and initiatives of local Junior

Achievement organization and active supporter of mentoring program for

fraternity affiliation.

Key Achievements:

o Kept management and business skills sharp through supporting offerings

of local Junior Achievement group.

o Created and delivered a Webinar Program on job hunting and provided

career counseling to at risk males.

Perot Systems Corporation, Human Performance Practice, Irving, TX (2008 -

2009)

PRINCIPAL CONSULTANT II

Hired to apply expertise in creation and introduction of comprehensive

learning and development strategy/program for an SAP implementation that

eliminated a 15-year old antiquated system with 30+ interfaces into 1

platform for 300+ end users.

Key Achievements:

o Partnered with key executives and developed/applied key plans and

programs that resulted in a seamless transition.

Deloitte Consulting LLP, Human Capital and Strategic Change Practice,

Irving, TX (2007)

SENIOR CO NSULTANT

Managed staff of 4 direct reports and administered budget of up to $12M for

consultative support services and projects to

business leaders in area of organizational assessment and design, change

management, talent management, and leadership

team development for the world's largest management consulting firm.

Key Achievements:

o Facilitated all organizational change, learning, and communications

strategies for a large-scale HR transformation project that

transitioned the HR Shared Services for Expatriates (1,400+ associates

in North and Central America)

from Houston, TX to Manila, Philippines and increased customer service

(1,400+ associates) while reducing operational costs by 60%.

Charles D. Newson, Ph.D (ABD), MBA ~ Page Two

Accenture, Talent and Organizational Performance Practice, Las Colinas, TX

(2005 - 2007)

SENIOR PERFORMANCE CONSULTANT

Managed staff of 5 direct reports and administered budget of up to $2M for

consultative support services and projects to business leaders in area of

organizational change management, leadership engagement/alignment, talent

management, workforce integration, and leadership team development.

Conducted stakeholder and training needs analysis and resource allocation

studies and identified ways to best utilize human capital resources.

Key Achievements:

o Facilitated total talent and workforce transformation project that

brought union workforce to new organizational structure, consolidated

2 plants into 1 in the U.S., and transferred other certain work to

plant in Guadalajara, Mexico that generated a cost savings of $48.9M

for 5-year period for the company.

o Strategically led a large-scale global SAP organization change

management project that impacted 700+ cross-functional associates for

a consumer and industrial products client.

Haggar Clothing Company, Fort Worth, TX (2002 - 2005)

TRAINING AND DEVELOPMENT MANAGER

Managed staff of 12 direct reports and administered budget of $600K.

Directed the design, planning, and implementation of all corporate training

programs, policies, and procedures. Developed and approved new training

techniques and made improvements to existing training programs. Launched

all HR, process improvement, organizational change/business transformation,

and learning and development projects for corporate and distribution units

that impacted 900+ associates across 2 shifts.

Key Achievements:

o Devised and instituted many organizational effectiveness tools and

practices that advanced individual, organizational, and team

performance.

Service Electronics, Inc., Dallas, TX (2001)

HR AND TRAINING CONSULTANT (CONTRACTOR)

Diagnosed and facilitated strategic projects/programs for safety,

technical, leadership, human resources, and performance and business

process initiatives for the organization impacting 700+ associates.

Bank of America, Dallas, TX (1995 - 2000)

LEARNING AND DEVELOPMENT CONSULTANT

Advised key lines of business, consumer, and commercial operations on

organizational development and learning requirements, applied leadership

development and training, diversity and inclusion, behavioral/operational

enrichment initiatives.

Key Achievements:

o Enhanced work performance and business processes by 44% impacting

2,000+ nationwide associates over a 3-year period.

EDUCATION

Ph.D. (ABD) Organization and Management, Capella University, Minneapolis,

MN

Langevin Learning Services, Training and Development Diploma, Toronto, CA

MBA in Business with a Specialization in HR Management, University of

Phoenix, Phoenix, AZ

BA in Business Administration, Morehouse College, Atlanta, GA

CERTIFICATIONS

Certified Master Trainer Certified Training

Manager/Director Certified eLearning Specialist

Certified Performance Consultant Licensed Facilitator-Franklin Covey

Licensed Facilitator- Achieve Global

PROFESSIONAL AFFILIATIONS

Alpha Phi Alpha Fraternity, Inc. American Society for Training and

Development SHRM

National Black MBA Association National Association of African

Americans in HR ISPI

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