Customer Service Process
Resume:
Christina Welch, CPP
Tampa, Florida 33611
*******@*****.***
EMPLOYMENT
PAYROLL PROCESSING SUPERVISOR
Sypris Electronics, Tampa, FL
. Manage staff of 3 direct reports, handling payroll processing for
approximately 20,000 union and non-union employees across 48 US
States.
. Review and approve manual checks,
. Process and report all quarterly and annual tax reporting including
processing W-2s', 941 reporting, filing for new tax identification,
using Ceridian tax service.
. Suggest changes in operating procedures regarding workflow and
scheduling to meet and improve productivity and accuracy.
. Staffing department, ensure staff is properly trained, recommend
promotions and team development; establish schedule, provide
discipline and document performance to write and deliver annual
reviews.
. Prepare, balance and enter all general ledger journal entries
pertaining to payroll accounts to ensure SOX requirements are met.
. Prepare and manage all payroll Audits for internal and external
auditors.
. Payroll systems used include Autotime Timekeeping, Cyborg payroll
processing, and BAAN general ledger.
PAYROLL PROCESSING SUPERVISOR
Coca-Cola Enterprises Inc., Tampa, FL
2002 to 2007
. Manage staff of 7 direct reports, handling payroll processing for
approximately 60,000 union and non-union employees across 48 US States
and all of Canada.
. Review and approve manual checks, incentives, stock options,
electronic banking and positive pay.
. Provide Kronos application support to administrative staff at branch
locations.
. Suggest changes in operating procedures regarding workflow and
scheduling to meet and improve productivity and accuracy.
. Staffing department, ensure staff is properly trained, recommend
promotions and team development; establish schedule, provide
discipline and document performance to write and deliver annual
reviews.
. Served on Payroll Conversion team, which included planning, building,
testing, training, and roll-out go-live.
. Ability to write test scripts and conducting testing.
. Working with Tax and GL teams for balancing and validating.
. Payroll systems used include Kronos Timekeeping, SAP processing, and
Infinium payroll processing.
SENIOR PAYROLL ADMINISTRATOR
Coca-Cola Enterprises Inc., Tampa, FL
2001 to 2002
. Process and validate monthly/pension, incentives and manual payrolls.
. Audit payroll for accuracy, approximately 30,000 union and non-union
employees across 48 US States.
. Problem resolution including customer service
. Payroll systems include Kronos timekeeping system and Infinium Payroll
processing.
. Process and validate several payroll audit reports to ensure accuracy
. Serve as back up to Processing Supervisor, including team leading and
provide direction and support in a strong team environment.
PAYROLL ADMINISTRATOR
PriceWaterhouse Coopers, LLC, Tampa, FL
2001
. Process Multi-state payroll/tax laws, payroll system PeopleSoft
Systems
. Processing for approximately 50,000 employees.
. Research and resolve tax issues for Federal and State.
. Research and resolve employee payroll issues.
. Process and validate several payroll audit reports to ensure accuracy.
PAYROLL/BENEFITS ADMINISTRATOR
Stellar Partners, Inc., Tampa, FL
2000 to 2001
. Process and validate payroll thru ADP systems for approximately 200
employees
. Supervise and lead staff of 3 employees
. Process and validate benefit administration, 401K administration
. Process and validate month end accruals, approve month end journal
entries
. Process and validate Accounts Receivable; system Solomon
. Sales Auditing
LEAD PAYROLL ADMINSITRATOR
EPIX, Inc., Tampa, FL
1998 to 2000
. Multi-State Payroll using ADP and FILEPro Systems for approximately
100+ clients, 60,000 union and non-union employees
. Train other representatives on difficult accounts
. Problem resolution thru customer services
. Research and process special deductions, advance customer issues and
benefit deductions
. Research and process tax issues for Federal and State
. Participated in system conversion from ADP to FILEPro, served on
testing and parallel teams
EDUCATION/CERTIFICATIONS
BACHELORS DEGREE, University of South Florida
2009
ASSOCIATES DEGREE, Hillsborough Community College 1997
CPP - Certified Payroll Professional, American Payroll Association, thru
2011
REFERENCES
Furnished upon request
Contact this candidate