Customer Service Manager
Resume:
Lisa Eckenrode-Tidwell
Toledo, Ohio 43605
Objective:
As a goal achieving individual who is customer oriented and focuses on
their needs and ultimate satisfaction, I am seeking a challenging position
that will allow me to utilize my well rounded skills. I have 20 years of
experience in Master Scheduling, Dispatching, Routing, Data Entry, Customer
Service also DOT Compliant.
Experience:
2004-Present Motor Carrier Services Northwood, OH
Brokerage Department/Customer Service
. Assisting the Brokerage Manager
. All aspects of scheduling to include, pick ups, deliveries,
dispatching drivers and resolving any related issues.
. Data entry, checking invoices, daily profit reports and quoting
lanes.
. Setting quarterly and year end goals
Major accomplishments
Contributing to, two years of highest profits.
2000-2004 Sunrise Windows 734-***-****
Temperance, MI
Assistant Manager in Transportation
. Planning and routing the trucks around manufacturing and required
dates, trucks at full capacity, plus any addition. Coordinated the
BOL, LTL and UPS. Also I worked very close with manufacturing for
any forecasted issues.
. Drivers, dispatching, auditing log books, expense reports, scheduled
PM and rentals. Including resolving any problems with deliveries.
. Over seeing the Service Technician by, making appointment with the
homeowners and contacting the Dealers upon completion of service.
Major accomplishments
. Involved in bringing standards up to DOT compliance.
. Opened communications with the plant and shipping.
. Helped with the policy of promotion within for drivers.
1998-2004 Bob Evans 419-***-****
Perrysburg, OH
Waitress
. Sunday AM, waiting on customers and end of shift clean up.
Major Accomplishments
Aided with the procedure manual.
1990-2000 Great Lakes Window, Inc 419-***-**** Walbridge, OH
Receptionist, Transportation Specialist & Production Scheduler
Overviews of my responsibilities include but are not limited to;
. Routing, BOL, back orders, reshipments, customer services,
scheduling deliveries, expense reports and driver check calls.
Master schedule for Production and Glass Optimizing, ordering,
receiving and shipments of MTO products.
Major accomplishments
. Involved in the procedure of WIP.
. Implementation of a paperless shipping manifest and many upgrades to
the grid schedule.
. Smooth transition to a 3rd party Logistics.
Education:
1980-1984 Waite High School
Toledo, OH
. Diploma
1997-1999 University of Toledo
Toledo, OH
Master Planning, Inventory Control, MRP, JIT, PAC and Basic
Supply Chain Management.
. Certificate of Completion in APICS
2003 Whitman Center Monroe Community Collage Monroe, MI
Windows XP
. Certificate of Completion
2004 JJ Keller
Federal Motor Carrier Safety Regulation
. Certificate of Completion
Other Skills:
Technical
. IBM, Microsoft Office and XP, Excel, Word, 10 Key, Typing 50 WPM, B-
PICS, Freedman, TMW also DOT literate.
Contact this candidate