Information Technology Analyst

System Administrator/ Citrix Administrator (US CITIZEN)

Dynamic, team-oriented analyst with an exemplary track record of combining

technical expertise and innovative thinking to produce successful and cost-

effective solutions. Proven ability to successfully analyze an

organization's critical support requirements, identify deficiencies and

potential opportunities, and develop innovative solutions for increasing

reliability and improving productivity. A broad understanding of computer

networks and hardware, including installation, configuration, management,

troubleshooting, and support.

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EDUCATION

Master of Science in Telecommunications

George Mason University - Fairfax, Virginia

Bachelor of Science in Computer Networking

Strayer University - Arlington, Virginia

Diploma in Networking

Stratford University - Arlington, Virginia

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PROFESSIONAL CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE) ( Network Technologies and

Applications

A+ Certified Service Technician ( Citrix Certified Administrator (CCA).

Cisco Certified Network Associate (CCNA) In Progress.

PROFESSIONAL EXPERIENCE

System Administrator

2007- July 2009

Lockheed Martin Lanham, MD

Consistently completed all projects on time and to complete end-user

satisfaction. Supervised and administered Dell, HP and IBM servers.

Maintained all required Information Technology security programs based on

quality assurance policies and procedures. Developed and implemented

procedures for building Dell, HP and IBM Servers. Managed Raid and Mirror

configurations based on Dell, HP and IBM platforms. Configured remote

access manager (DRAC for Dell, ILO for HP and RSA for IBM) to support

system integrity. Created a successful imaging process for Dell and HP

platforms. Utilized System Center Operations Manager (SCOM) and Microsoft

Operations Manager (MOM) to monitor networks of 500 servers. Planned and

executed data migration and consolidation projects using Ropocopy.

Confirmed system availability and addressed and corrected service

interruption issues using centralized service desk ticketing system.

Validated quality assurance compliance for Windows operating systems 2003

and 2008 servers. Installed and configured Citrix Presentation servers 4.5

according to the company system procedures. Tested and implemented Citrix

server policies based on the system requirements. Published and deployed

application into multi user environment in Citrix presentation server 4.5.

Used load evaluator rules to create custom load evaluator in Citrix server

environment. Identified and implemented the appropriate printer driver in

Citrix multi user environment.

. Spearheaded the design of quality assurance procedures which were

enforced and which strengthened the security standards of the company.

. Served as technical project lead to implement a imaging system, which

enhanced server performance and resulted in substantial operational

savings.

. Initiated the development of standard operating procedures for server

administration, which served as guidance for new engineers and reduced

training time by 40 percent.

. Annual performance reviews at Lockheed Martin consistently resulted in

favorable recognition, more training opportunities and salary

increases.

Streamlined processes and collaborated with cross-functional teams to

distribute software using group policy infrastructure. Developed procedures

to manage and maintain Windows Server 2003. Built and

tested Microsoft Installer and Microsoft Installer Transform for Windows

2003 and Windows XP.

Integration Engineer 2005-

2007

Nortel PEC Solutions Fairfax,

VA

Supervised users, computers and group policy through Active Directory.

Implemented Wise software to build and integrate software packages. Planned

network configuration based on TCP/IP protocol. Served as lead in the

installation, configuration and troubleshooting of network adapters and

drivers. Maintained the integrity of the software data system. Employed

antivirus programs and applied Windows OS security patches to protect

information technology security systems.

Help Desk Engineer 2004-

2005

MCI Ashburn, VA

Resolved escalated issues related to Exchange mail accounts by planning and

executing more efficient configuration and troubleshooting procedures.

Personally provided troubleshooting services for end users profiles and

groups. Monitored a successful antivirus practice for the security and

protection of desktop systems. Triaged network issues and assigned

appropriate IP addresses. Managed software distribution to remote locations

nationwide. Supported service requests for Virtual Private Network (VPN)

connections through Remote Access Server (RAS) Secure ID. Implemented the

Remedy ticketing system to review system maintenance requests.

Information Technology Consultant 2001- 2004

Marconi International Inc. Vienna, VA

Built effectively and configured servers based on Windows 2000 and 2003.

Liaised with technicians to design, plan and implement company policy

regarding the installation, troubleshooting, administration and upgrade of

all servers, desktops and laptops. Interfaced with Hardware/Software

Engineers to provide permanent solutions to recurring Information

Technology issues. Enhanced client server applications in Windows XP and

Windows 2000 Professional OS, to enable the security and maintenance of

network systems. Developed procedures and authored technical documentation

for maintenance and upgrade of systems. Successfully mirrored and

configured Dell and HP platforms.

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