Customer Service Representative

Ankur Parikh

*** ******** *****, ***** ******, IL 60188

630-***-****; **********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

More than 4 years’ successful experience in customer service and support with recognized

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Profile

strengths in claim processing (auto, property & commercial), problem-solving, trouble-

shooting and Data-entry.

Possess solid computer skills.

Excellent working knowledge of Office 2000/XP, VBA & PL-SQL.

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged “Employee of the Month.” award few times.

Consistently exceeded quality as well as productivity standards.

College of Du-page Glen Ellyn, IL 2000-2002

Education

Associate of Arts: Automobile Technology

All State Insurance Company S. Barrington, IL 2005 - 2009

Employment

Customer Service Representative & Claim Processor (Data entry Clerk)

• Working with team of 20 claim processors while processing over 15,000

claims a month covering entire USA

• Assistance to adjusters and managers with their day-to-day office

administrative work by helping them creating documents, issuing

checks, keeping logs, shipping office supplies

• Got special training in Auto claims such as storm, theft, vandalism and

collision

• Sort out and Investigate claims that don’t belong to National catastrophe

center and send them to appropriate offices

• Awarded “Employee of the Month” June 2008, Nov 2006, etc

• Quickly and effectively solve customer challenges

• Maintain quality control, constantly seeking new ways to improve

customer service

• Handed FedEx/DHL station

• Scanned document and attached to claims

BP 2005-2006

Cashier/Customer Service Bloomingdale, IL

• Handling cash register

• Maintaining and monitoring product inventory

• Communicating with customers regarding concerns

• Placing orders, receives and monitoring fuel and inside store inventory

• Order stock, and price and shelves incoming goods

• Attending phone calls

• Responsible for some floor work

Pampered Chef Addison, IL 1999 - 2004

Customer Service Representative

• Processing orders that were received via phone or mail by entering them

into ordering system

• Resolve issues by calling customers

• Consistently exceeded established productivity standards

• Helped VP & Sales consultants with annual award seminars

References Furnished Upon Request

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