Customer Service Sales

*** ******* *** #38-650-***-****

San Jose, CA ***17

***************@*****.***

Chris Wellwood Page 1 of 2

Objective Obtain a challenging position that utilizes my extensive

experience and skills while providing opportunities for growth.

Summary of qualifications

. Outstanding oral and written communications skills.

. Excellent problem solving and multi-tasking skills.

. Flexible and able to adapt to change, circumstances, situations,

and people.

. Enthusiastic about serving people and delivering exceptional

quality Customer Service.

. Ability to maintain calm professional attitude in a stressful

atmosphere.

. Proficient with MS Word, MS Excel, MS PowerPoint, ASK and multiple

Email applications

Professional experience

04/09 to 05/10, BAE Systems Santa Clara, CA

Material Handler III

. Utilize Oracle software (v. 11i) to maintain inventory levels,

transfer locations, cycle count and pull/transact product towards

Factory Orders for BAE's line of multiple tactical vehicles.

. Organize, calculate and pull square footage of Titanium, Steel and

Aluminum sheets for Manufacturing.

. Provide accurate shipments to customers worldwide. All shipments

required Shippers' verification of product, proper packaging

verification by BAE Inspector and pass a Government Inspectors

review of total packaging.

. Experienced with shop tools in regards to fabricating custom

cardboard, foam and wooden shipping containers to required

specifications.

. Use of Oracle software to provide 24hr turn around for receiving on

all inbound product from vendors into an Inspection or Finished

Good location. Receiving process performed towards HazMat, Raw

Material, spare parts and finished product for immediate use.

. Ensure safe and timely delivery of products using company flatbed

truck to/from vendors and BAE locations.

. Facilitate inventory in compliance with ISO, OSHA, DOP, and

Government Standards.

. Establish and maintain open communications between Planning, Shop

Floor and multiple warehouses.

09/08 to 04/09, Border's Books San Jose, CA

Merchandising Supervisor / Events Coordinator

. Provide new and current employees with process training in regards

to Cashiering, Customer Service, Warehousing, manipulation of

Borders' ordering system and daily maintenance of store products.

. Manage all store functions and personnel needs as acting Store

Manager throughout day.

. Perform all Opening and Closing duties in accordance to corporate

policies and procedures. .

. Supervision and maintain working schedule of 40+ employees on

rotational shifts.

. Work directly with authors and publishers for coordination and

booking of events within store.

. Advertise, organize and perform in-store events to promote sales

and create customer loyalties.

. Perform all office tasks in a timely manner. These entail:

Reporting quarterly sales figures, deposits and balances, store

updates, RPL, Corporate Sales Records and employee paperwork.

Sales Account Representative

. Establish and promote Borders Business and Educators Services program

to clients within sales area.

. Provide direct Customer Service to clients within Bay Area by phone,

email and onsite visitations.

. Achieve quarterly and yearly sales plans by contacting current

customers and creating new relations through Cold Calls.

. Ensure all Borders Stores are properly advertising BES program to

full potential by auditing current practices.

. Assist customers with research of product topics via multiple

Borders and competitor outlets.

. Responsible for ordering, accounting for and ensuring timely

delivery of products to customers within specified timeline.

. Provide managerial assistance to store when needed.

Chris Wellwood cont... Page 2 of 2

01/07 to 08/08, Pitney Bowes @ Google Mountain View, CA

Shipping Customer Service Team Lead (Supervisor)

. Provide the all clients with timely, above and beyond customer

service for all issues and business needs.

. Manage all shipments for Domestic, International and internal

customers and affiliates.

. Manage inventory control aspect of Google's Networking/Server

business needs. Inventory consisting of completed Units, Spare

Parts, RMAs and offsite storage.

. Supervise 8 Shipping personnel, 2 departments and provide managerial

assistance to other departments.

. Maintain working knowledge of 5 other departments on a daily basis

to provide assistance and feedback.

. Worked with employee schedules, alternate PT employees, supply

levels and vendors to ensure Shipping department stayed within

budget assigned to Pitney Bowes.

. Provide Commercial Invoices, Certificate of Origin, Bill of Laden

and other pertinent information to vendors to ensure shipments

clear Customs in a timely manner.

. Created and implemented Shipping data graphs to provide Google with

detailed information of productivity, processing totals, inventory

usage and specific Fulfillment projects.

. Maintained Daily Compliance Report that detailed the previous days'

activities and status of department.

. Further expanded inventory control management for Google by

creating a product location system, shipment tracking database and

procuring additional storage space within warehouse for the growing

business.

05/98 to 12/06, Abbott Laboratories, Inc. Santa Clara, CA

Warehouse Supervisor

. Manage all shipments for Domestic/International affiliates.

. Processed the picking/packing of approx 1,800 orders daily within

$7 million inventory, 52,000sq. Ft. warehouse.

. Supervised 13 warehouse and 4 on-call personnel.

. Facilitated reviews, growth plans, PEX, and merit increases.

. Operated facility in compliance with FDA, ISO, OSHA, DOP, and SOP

Standards.

. Exceeded goals in planning global shipments and distribution

quality improvements.

. Classified, organized, and accounted for all spare parts within 12

diagnostic equipment product lines.

. Planned and reconciled an On-Call & RMA schedule and inventory.

. Corporate Document Controller and Departmental Training Coordinator

. Worked with Supply Chain in managing yearly budget and created cost

saving processes.

. Set up both skill and biohazard (storage & transportation) training

for all warehouse personnel.

. Implemented multiple new warehouse improvement plans and

procedures.

. Establish and maintain open communications between Logistics,

Planning and Purchasing departments.

. Volunteered to be backup support for two other departments as

needed.

Education

. BS/BA Business Administration - In progress

o De Anza Community College, California.

Certifications

. Completed multiple courses/seminars in hazardous waste.

. Forklift Certified for Stand-up and Sit-down forklifts. Experienced

with Electric and Propane lifts.

. APICS Certified-Supply Chain Management.

Contact this candidate