Human Resources Medical

SUSAN E. MILLS

Cell: 925-***-**** ( Email: *******@*******.***

**** ****** ****, ***. ****, Walnut Creek, CA 94597

EPIC APPLICATION PROFESSIONAL (AMBULATORY)

Energetic, self-motivated Business Application Coordinator open to new

challenges, offering a strong background in building relationships and

communicating clearly with individuals at all organizational levels.

Outstanding record of achievement and adept at handling sensitive business

issues with discretion and professionalism across a variety of industries

including healthcare, manufacturing, retail, education, and government.

CORE COMPETENCIES:

< Epic Trainer credentialed with almost three years of Epic Support

Experience.

< Trained Providers and Medical Staff the Epic Ambulatory Application

throughout Northern California, for Kaiser Permanente, for over 30

implementation sites and across most medical disciplines.

< Taught Medical Personnel how to build smart phrases, smart text,

preference lists for medications, procedures and lab or radiation orders,

diagnosis, and adding patient instructions. How to use the in-basket,

working with staff messages, patient messaging and checking lab results.

< Strong training skills with all levels of employees, training up to 40

individuals within a lunch and learn setting.

< Internal and external customer support with experience in organizing and

following up in a timely manner.

< Devising and implementing innovative strategies, assessing learning

styles, building relationships and finding solutions to technical

problems.

< Working on multiple projects simultaneously under high-pressure

situations while consistently meeting strict deadline schedules.

< Proficient in Microsoft Office Suite, Outlook, PeopleSoft and Visio.

PROFESSIONAL EXPERIENCE:

H/P Technology, Inc. Consulting, Phoenix, CA 2010

Epic Application Support for Cedar Sinai Medical Group, Beverly Hills, CA

< Provided excellent Epic Application Support to end users in the Internal

Medicine Department.

< Managed issues and reported any software enhancements requested.

< Observed how end-users chart in Centricity and translated their workflows

as closely as possible into Epic.

Apex Systems, Inc., Consulting, San Bruno, CA 2009

Epic Application Support for Stanford Hospital & Clinics, Palo Alto, CA

< Provided excellent Epic Application training to users within the IVF

Department.

< Helped' to resolve any kind of issues or problems with the application.

< Observed providers charting and made suggestions to improve the way they

chart.

Kaiser Permanente, HealthConnect (Epic Ambulatory Suite), Emeryville, CA

2006 - 2008

Business Application Coordinator

< Provided outstanding Epic Ambulatory application training to KPHC users

throughout Northern California in areas of:

Managing BAC Teams, E&M (Evaluation & Management) Coding, P&I, Department

Walk Through/Observation, Technical Troubleshooting, Written Materials,

Train the Trainer, Leadership, Application Knowledge, Software Build,

Communication, and Infrastructure Support.

< Led teams in the successful implementation of the Epic Software in the

Women's Health and Radiation Oncology Departments, and provided training

in a lunch and learn setting for about 40 people.

< Completed planning and implementation meetings for each department by

collecting clinical background information in order to anticipate issues

and questions about the department that may arise.

< Provided training sessions and created, training materials and workflows

for the providers and provided reference guides for team members in order

to strengthen the team and increase their knowledge of the clinics, while

ensuring a smooth implementation.

< Gained expert knowledge of specialty departments and helped the teams in

a successful implementation.

< Taught providers how to chart effectively so they are compliant with

charge capture functionality.

HR Solutions Consulting, Walnut Creek, CA 2004 - 2006

Human Resources Coordinator for Mothers Cookies, Oakland, CA)

< Assisted the Director with special projects, answered EDD correspondence,

assisted with background checks, filed, answered phones, and distributed

payroll checks.

< Assisted the HR Director with the closure of the plant.

Disability Coordinator for California Pacific Medical Center, San

Francisco, CA

< Assisted employees by providing information about Leave of Absence

policies and laws.

< Answered any questions throughout the entire disability and LOA

processes.

< Worked with employees in order to bring them back to work.

< Performed audits to ensure smooth, legal, and well-documented disability

and LOA processes.

Human Resources Assistant for C&H Sugar Company Inc., Crockett, CA

< Interviewed candidates, offered jobs, performed background checks, set up

medical appointments, helped employees with new hire paperwork, set up

new hire files, tracked applicants, and other related duties.

< Rewrote company policies and company documents.

The Sharper Image, San Francisco, CA 2003 - 2004

Human Resources & Payroll Clerk

< Entered new hire information for over 1,800 seasonal employees to ensure

they were paid correctly.

< Ensured that all new hire paperwork was received and created new hire

files.

< Terminated seasonal employees after the Christmas season and hired others

permanently.

Mount Diablo School District, Concord, CA 2002 - 2003

Substitute Teacher

< Taught children from kindergarten through high school age.

Contra Costa County Human Resources (through Apple One), Martinez, CA 2001

- 2002

Temporary Human Resources Coordinator

< Interfaced with employment agencies and all departments within Contra

Costa County regarding obtaining temporary workers.

< Kept a contract on all temporary workers within Contra Costa County and

worked with payroll department to ensure all agencies got paid correctly.

< Answered an information line and answered questions for Contra Costa

Employees.

< Created and place job ads for any department within Contra Costa County,

ordered supplies for the Human Resources department, and created name

badges for all Contra Costa employees and contractors.

Bestfoods Baking Co., South San Francisco, CA 1998 - 2000

Human Resources Assistant

< PeopleSoft Administration: entered new hires, updated data, and created

queries for management purposes.

< Efficiently coordinated the recruitment needs of District Sales Managers

across in 32 locations.

< Responsible for full-cycle recruitment process: created job ads, received

and logged resumes, reviewed for qualified candidates, scheduled

interviews, screened applicants, performed background checks, set up

physical exams, sent follow up letters, called references, and sent

rejection letters.

< Redesigned the hiring process to expedite hiring and created new

organizational systems.

EDUCATION:

California State University, Hayward, CA

Bachelor of Science, Industrial Psychology

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