Customer Service Manager

Anthony Joseph Pokorny

** **** ***** ***** **** #60 • Medina, OH 44256

Home: 330-***-**** • Cell: 330-***-**** • *******.*******@*****.***

http://www.linkedin.com/in/ajpokorny

http://www.twitter.com/apokorny

SKILLS AND QUALIFICATIONS

• •

Excellent Writing Skills Understanding of Social Media

• •

Sharp Attention to Detail Outstanding Communications Skills

• •

MS Office (Word, Excel, Power Point) Quality Driven

• •

Ultimate Customer Service Ability Forward Thinking

COMMUNICATIONS

• Strong writing skills with the ability to define problems, collect data, establish facts and

draw valid conclusions

• Experienced in proper research methods in gathering data, writing and editing articles

• Anchored sports for the Kent State University TV station

• Edited sports highlights video

• Strong understanding of small group interactions and group dynamics

• Thrived in a mediator role within teams, promoting harmony and effectiveness

CUSTOMER SERVICE

• Sharp analytical ability matched with a strong customer focus, excellent written and

verbal communication skills with a proven ability to work with internal and external

customers at all levels

• Provided the ultimate customer experience including consultation, creating a solution

and providing technical assistance

• Motivated by the satisfaction of providing solutions

• Ability to resolve conflict through mediation, communication, and compromise

• Experienced in providing needs assessment, problem solving, troubleshooting, and

engaging available staff resources

PUBLIC RELATIONS

• Experienced sports statistician including accurately compiling and providing results to

the media

• Provided weekly press releases of sports highlights

• Experienced in handling sensitive inquiries and working with the general public

WORK HISTORY

AmTrust Bank, Cleveland, OH 2008

Document Imaging Specialist Position

Stop ‘N’ Go Convenience, Medina, OH 2007 -

2008

Market Place Associate

Fox Sports Net Ohio, Broadview Heights, OH 2006

Production Intern

Kent State University, Kent, OH 2005 -

2006

Cashier/Food Service Associate, Dining Services

VOLUNTEER WORK

Greater Cleveland Sports Commission, Cleveland, OH 2009 -

2010

Mid-American Conference Fan Fest

Division III Cross Country Championships

EDUCATION

Bachelor of Arts, Interpersonal Communications

Kent State University, Kent, OH

•TV-2 Sports Anchor

• Student Manager, Men’s Basketball

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