Sales Project Manager

Carolann Iadarola, M.Ed

Phone: 570-***-**** Mobil: 570-***-**** ********@***.***

Summary of Qualifications

Highly motivated manager/educator/trainer with 10+ years of computer, in-

classroom delivery, developing, assessment, and management expertise

Experienced in technical training, writing, course development, & Instructional

Design concepts

Strong writing, publishing, and editing skills

Established track record for motivating people toward higher achievements

Enthusiastic, high energy and creative in program development

Senior management level experience

Experience Highlights

Instructor-led Development &

LMS Management

Training & Design Design

Didactic Technologies

Learning Strategies Public Speaking

Instructional &

Course Delivery Training Facilitator

Multimedia Design

Project Vendor Selection

Technical Writing

Management. GAP Analysis

Research Methods

Instructional Reporting

Assessment Reporting &

Analysis

Techniques ROI Reporting

LMS Administration

Web based eLearning

E-Learning Design

Software & Platforms Skills

Microsoft Office Suite Fireworks, Premiere, Design, Video editing,

Advanced, FrontPage, After Effects, Director, FTP tool, HTML,

Proprietary Software, Flash, HyperStudio, Blackboard, Windows

Captivate, WordPerfect, WebCT/WebEx LMS and MAC OS, Desktop

QuarkXPress, Geo-Learning, Web Publishing, Lotus Notes

Photoshop, Illustrator, Design, Internet

Dreamweaver, Protocols, Website

Professional Experience

Wolters Kluwer Law and Business / Aspen Publishers NYC, NY

Manager - Sales Training - April 06 to Present

Responsible for developing comprehensive training programs for call center sales

force focusing on selling skills, product knowledge, assessment reinforcement

strategies, computer and various self improvement programs

Continue to development, revise, and implement facilitation of new and existing sales

training programs increasing revenue and ensuring continued development and

support of a high-performance sale force

Prepare and analyze weekly and monthly reports on key customer metrics including

ROI, revenue, margin analysis, and new customer metrics research

Institute and support value added, customer directed training bringing additional

selling tools to sales force driving customer service and excellence

Manage, create, and evaluate the learning and development programs for new hires

and existing sales force

Technical Project Manager - work closely with IT dept for all CRM (Customer

Relationship Management) enhancements and additions as well as troubleshooting

technical issues assisting in the design implementation and roll-out of proprietary

CRM software

Responsible for the creation and utilization of sales training tools and materials for

sales force and upper Management. Materials include: LMS tools, monitoring

guidelines and checklists, self study materials, generate and distribute reports &

oversee training resource eLearning library tools

Oversee the implementation & creation of sales contests, leveraging excellence, and

various incentive programs using reporting, measuring and tracking tools

Responsible for assisting with the Account Sales Department Gross and Net sales

budgets

Collaborate with Product Managers for updating and launching multimedia and print

products which consistently drive department revenue

Oversee the daily training operation of the Legal and Corporate Sales groups. This

consists of 30 Reps reporting to this position for training

Responsible for the primary interviewing and selection of potential Sales Reps

Oversee sales force value monitoring, reviews and coaching procedures

Manage projects, program timelines, and department budgets/SME leader for SAP

and CRM implementation committees

Project Manager for CRM Gap Analysis,

Managing ongoing IT projects focused on improving sales forces customer service

support and excellence focused on driving & increasing revenue

Create and maintain LMS(GeoLearning) coursework in eLearning environment

providing courseware integrations (AICC/Scorm), elearning administrative duties, &

custom reporting tools

Carolann Iadarola M.Ed

Healthfirst, LLC, NYC, NY, 2004-2006

Training & Communication Specialist / Senior Trainer

Created Procedural Training Manual and New Hire Training Program. Analyzed

individual, department, organizational skills, and knowledge gaps to customize training

curriculum. Managed coordination, training, and logistics for Sales Training program.

Monitored and complied with HIPAA policies and procedures. Supported Senior

Management in responding to regulatory audits, plans of correction, and ad hoc projects.

Identified technical training needs and troubleshooting technical issues, trained new and

existing staff regarding policies and procedures, systems enhancements, and workflow

changes, and provided training and support to existing and potential client base.

America Works Inc., NY, NY 2002- 2004

Instructional Technologist / Senior Technical Trainer

Directly responsible for technical training for all applicants. Developed curriculum,

assembled training materials, prepared goals and objectives, and created all lesson plans

used for all Professional Skills Training. Exclusively responsible for coordination of all

training. Implemented, developed, and facilitated curriculum for motivating professional

and personal success through learning. Facilitated orientation and initial assessment for

participants.

Education

M.Ed., Master of Education Degree / Instructional Technologies

East Stroudsburg University, East Stroudsburg, PA 18301

B.A., Communications Major - double minor in English (writing track) and Media

Communications (web design & video editing).

East Stroudsburg University, East Stroudsburg, PA 18301

Additional Certifications

Mastering the Art of Power Negotiation

The Art of Active Listening

DOH – Train the Trainer Workshop

Evaluate, Develop and Implement Training

Eduneering Training / HIPPA - regulatory and compliance solutions

Medicare/Medicaid Regulatory/Education

MACESS.exp Workflow Systems

Train the Trainer Workshops

Graduate Assistant to University Registrar – East Stroudsburg University

Lean Six Sigma White Belt Certification

East Stroudsburg University, East Stroudsburg PA 2000-2002 - Graduate

Assistant to University Registrar – 2 year program

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