Customer Service Manager

Location:

Posted:

June 28, 2010

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MELITZA C. RODRIGUEZ

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Orlando, FL 32822

*******.**********@*****.***

OBJECTIVE: A position in Customer Service that utilizes my skills and experience.

EDUCATION:

SUNY College at Buffalo

Bachelor of Science in Fashion and Textile Technology

Concentration: Apparel Design

ADDITIONAL SKILLS/ACTIVITIES:

Bilingual (Spanish & English)

Excellent Communication

Adelante Estudiantes Latinos Executive Board 2007-2009

Sigma Lambda Upsilon Sorority, Inc. President 2008-2009

Epsilon Pi Tau Technology Honor Society

WORK EXPERIENCE:

Fisher Price Toys May 2007-May 2009

Soft Goods Engineering Intern

• Worked with Datacolor color specifying and measuring system using a spectrometer, including

Datacolor Tools and Datacolor Envision software programs.

• Tested fabric and other textile against the specified standard.

• Communicated information with overseas manufacturing staff on a daily basis.

• Produced cost estimates on juvenile products and toys using internally developed product costing

software. Also provided cost reductions of new and existing products when needed.

• Participated in presentations to other departments regarding Datacolor and other special projects.

• Interacted with various teams within the company.

• Maintained communication with upper management on daily basis.

Spices & Mixes By Milly April 2004-May 2010

Manager

• Packaged spice products to be shipped and sold.

• Maintained and fulfilled spice orders for various large accounts.

• Developed new recipes and mixtures for every new season.

• Supervised Hamburg Farmers Market during the market season.

• Assisted in cooking demonstrations during showcases.

• Maintained work area/packaging area.

• Delivered spice orders by transportation or mail.

• Supervised/Assisted in tending spice shop during a festival.

Reference Available Upon Request