Customer Service High School

LEE SMITH II

Sacramento, CA

916-***-****

abmiew@r.postjobfree.com

QUALIFICATIONS

. Strong customer service skills

. Excellent problem solving and troubleshooting skills

. Strong team player with ability to work independently if requested

. Ability to adapt to any environment, fast learner can be self

taught

. Dependable, trustworthy, hard working, and always on time

TECHNICAL SKILLS

. Installing, format and partition hard drives; configure

master/Slave IDE drives

. System upgrade: RAM, CPU, CD/DVD, HDD, expansion cards

. Troubleshoot and configure network connectivity, CMOS, system start

up, and log on problems

. Disk imaging, drive mapping, remote desktop configuring

. System maintenance and the optimization procedures including

malware protection, virus and spyware removal, disk cleanup and

defragmentation of hard drive, Data management, making a backup cd,

data restore, system restore, system upgrade, flashing ROM BIOS

. Manage hardware, editing register

. Network cabling and termination

EXPERIENCE

Century Theaters - Sacramento, Ca

11/02-present

Usher

. Customer service

. Floor detail-Cleaning auditoriums and Lobby area

. Garbage disposal

Apple Computers - Elk Grove, CA

01/08-07/08

Service Technicians

. Disassembly and reassembly apple computer products

TASQ Technology - Roseville, CA

09/07-12/07

Refurbish Technicians

. Record keeping

. Inventory Control

. Product testing

Volcano Corp - Rancho Cordova, CA

07/05-10/05

Assembler

. Inventory Control

. Record keeping

. Basic and Complex assembly work

. Soldering and desoldering

. Using hand and power tools

FedEx Ground - Sacramento, CA

07/02 - 08/02

Package Handler

. Transporting various items into company trucks

Ralph's Grocery Store - Rancho Cordova, CA

12/00 -11/01

Customer service rep

. Customer service

. Floor Detail

. Garbage disposal

North Highlands Recreation & Park Dist. - North Highlands, CA

1998

. Community Service

Cellular One - Sacramento, CA

1992 -1994

. Community outreach

EDUCATION

The Stride Center (Technical Institute) - Sacramento, CA 11/09

- present

Computer Hardware and Software Principles

. A+ certified

Heald College of Business and Technology - Roseville, CA

09/98 - 06/00

. A.A. Degree

Center High School

08/94 -06/98

. Diploma

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