Customer Service Security

RICHARD J. MEGENIS

** ***** ******, ******** ( CT 06611

203-***-**** ( *******@*********.***

SUMMARY OF QUALIFICATIONS

A seasoned IT specialist, versed in technology risk management (enforcement

of security policy & procedures, assessment of potential security risks),

desktop support (deployment and troubleshooting of software and hardware

for company-wide and department specific applications on multiple operating

systems) and software deployment (packaging and deployment of standard

software and upgrades.)

EXPERIENCE

CITIZENS BANK FINANCIAL GROUP, Bridgeport, CT 2007 - 2009

Systems Analyst

. Responsible for producing daily, month-end, and ad hoc reporting for

senior level management required for providing strategic planning,

and credit card collection efficiency utilizing SAS, Microsoft Excel

and Word.

. Administered Avaya Dialer System which includes executing, modifying,

and creating outbound dialer jobs which compliment and support

collection strategies and initiatives.

. Monitored, delegated, and coordinated MIS Projects for the Collections

department utilizing a Microsoft Access database.

PEOPLE'S UNITED BANK, Bridgeport, CT 2005 - 2007

Information Security Group - Technology Risk Administrator

. Performed business risk impact assessment and analysis on bank

vendors, service providers, and applications.

. Coordinated and chair weekly risk management meetings to report and

track security incidents, and impact assessments.

. Created and enforced bank wide information security policies and

procedures.

Information Security Group - Information Security Associate

. Provide due diligence and tracking of vendor relationships to the bank

in conjunction with the enterprise vendor management program.

. Track, monitor, and remediate threats and vulnerabilities to the bank

infrastructure using internal and external monitoring tools, and

security bulletins and alerts.

PEOPLE'S UNITED BANK, Bridgeport, CT 2003 - 2005

Credit Card Division - Senior Desktop Support Analyst

. Assisted with the enterprise wide rollout and upgrade of approximately

1500 desktops from Windows 95, NT, and 2000 to Windows XP.

. Branch support and installation of new desktops, servers, and data

communications.

. Provide technical lead support for the Credit Card Division.

. Served on a technical liaison team in the transition from Peoples Bank

architecture as a result of the Credit Card Division sale to RBS.

RICHARD J. MEGENIS

PEOPLE'S UNITED BANK, Bridgeport, CT 2001 - 2003

Software Deployment Group - Software Deployment Engineer

. Package and deploy application software and operating system updates

and enhancements throughout the enterprise.

. Test and create application installation procedures for technical

support personnel.

PEOPLE'S UNITED BANK, Bridgeport, CT 1995 - 2001

Desktop Support Associate, Finance Division

. Provided day to day support in a Microsoft client environment

consisting of approximately 250 desktops.

. Upgraded all Microsoft 95 desktops to Windows NT.

. Installed and configured sever and client-based financial applications

and hardware enhancements.

. Coordinated and monitored backups and restoration of data files.

. Administered Novell server environment utilizing server management

tools to monitor, measure, and report server statistical data and

resource usage.

. Supported and administered networked printers.

PEOPLE'S UNITED BANK, Bridgeport, CT 1985 - 1995

Desktop Support Associate

. Responsible for installing, upgrading, and supporting data

communication equipment connectivity to remote branch locations and

regional offices.

. Supported desktop hardware, software, and peripherals at corporate

office.

. Lead support for Windows desktops, mainframe terminals, and

peripherals at remote customer service call center.

EDUCATION / CERTIFICATIONS

University Of Phoenix

BS, Information Technology/Information Systems Security

Housatonic Technical Community College, Bridgeport CT

Associates Degree - General Studies

Connecticut School of Electronics, New Haven CT

Comprehensive Analog and Digital Electronic Program

Novell CNE 3.12

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