Software Manager

DAVID P. DIAZ

**** ********* **** ******, #*** ( Doral, FL 33166

305-***-**** (*******@*****.***

Technical Certifications

CCNA Cisco Certified Network Associate

MCITP: Enterprise Administrator (formerly known as MCSE)

MCTS: Windows-Vista Configuration

MCTS: Windows Server 2008 Active Directory Configuration

MCTS: Windows Server 2008 Network Infrastructure Configuration.

MCTS: Windows Server 2008 Applications Infrastructure Configuration.

MCP

Network +

A+

Professional Knowledge and Experience

Software: Business Objects; Hyperion; Microsoft SharePoint Services 3.0;

MS Access; MS Excel; MS PowerPoint; MS Word; QAD; Windows Media

Services.

Systems: Active Directory; Microsoft Windows 2008 Operating System/

Server Platform; Internet Information Services; Windows Vista;

Windows XP; Cisco IOS.

Networking: DNS; DHCP; RIP; RIP2; OSPF; EIGRP; Frame relay; Access lists;

VLAN; PPP; Network Load Balancing.; 2800 and 2900 series Cisco

routers/ catalyst switches; IPV4 subnetting.

Virtualization: Hyper-V Manager; Remote Desktop Services; Windows

Deployment Services

Services; Windows Terminal Services.

Pomeroy IT Solutions - Contract Work 2010

POS Configuration Technician

Participated in POS upgrade and DSL rollout for nation-wide store

chain. Connected DSL, VPN, receipt and report printers, and cash

drawers. Replaced printer and network cabling. Configured BIOS

settings for new Ethernet and HD USB usage. Performed system software

installation, configuration, and upgrade.

AT&T 2008-2009

Network Services Technician

. Installed and configured multi-service networks with voice, data, and

video integration.

. Configured wireless access solutions for residential network

requirements.

. Performed troubleshooting analysis of network operation and

configuration issues.

. Installed, terminated, tested, and repaired telecommunications coaxial

and UTP Cat5 wiring for POTS telephone service and VDSL connections.

. Optimized Windows XP, Vista, and Mac Machines for network

compatibility.

Specific Duties

Tested and conditioned VDSL signal from telecom demarc to customer

premises using JDSU telecom meter for push/pull interference;

attenuation issues; and line capacity rating. Ran cabling to

residential LAN specifications (Cat 5 Ethernet, or Coaxial wiring.)

Installed router and wireless access points. Configured wireless

access points: SSID broadcast/non-broadcast. Set wireless encryption

settings for compatibility with

DAVID P. DIAZ

AT&T - cont.

customer equipment. Set wireless channels for range and overlap.

Configured firewall settings for optimal security and connectivity.

Installed internet security software (Norton - McAfee) on customer

laptop/PCs. Connected wireless network printers. Engaged in

troubleshooting of LAN speed issues - port swapping; faulty hardware;

incompatible network settings on customer equipment; removal of line

tap on telecom communication lines. Set network preferences on

Windows and Mac computers (Dynamic and static IP address assignment.).

Tested foreign voltage at demarcation point. Ran consistency check on

telecom drop at customer interface for capacity rating and low

interference. Provided electrical grounding to preserve signal

quality and equipment protection. Installed baluns (twisted pair;

Coaxial) to transform signal and provide impedance matching. Tested

correct grounding of customer's interior outlets for equipment

positioning. Arranged telecom wiring to prevent circuit crosstalk

issues.

Sherwin-Williams Company 1999-2008

Technical support Specialist 2004-2008

. Supplied software and process support to personnel at 32 manufacturing

sites.

. Collaborated with programmers on progressive ERP system enhancements.

. Maintained structured files for company-wide raw materials purchase.

. Generated daily report interface and exception analysis.

Account Analyst - Team Lead 1999-2004

. Furnished software user support to headquarter and field staff of over

1,000.

. Provided account set up, password resets, and privilege granting.

. Administered company-wide MRP and expense procurement program.

Specific Duties

Provided software support for ERP system (QAD - inventory and

procurement) for purchasing agents at 32 domestic paint manufacturing

plants. Traveled to new manufacturing plant acquisitions to educate

new buyers on purchasing software use. Worked along with programmers

to develop system enhancements to automate inventory and purchasing

reporting (resulting in $15M reduction of suspended funds.) Ran

analysis reporting for subsystem exceptions in data feeds. First

point of contact for issues with external vendors for measurement

controls at plants as feed to web-based inventory control and manage

software. Administered new user setup and rights management for

expense tracking software. Held instructional usage classes during

roll-out of new software and acted as first point of contact for

internal customers.

EDUCATION

Miami Dade College - Coursework toward degree in Information Technology.

The Academy of South Florida - Information Technology Professional Program.

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