Customer Service Maintenance
Resume:
To whom it may concern,
I am writing to express my interest in the current position that you have
open or any other open position(s) which you feel my qualification match.
The attached resume explains in detail my qualifications for this position.
I have 15 + years of excellent customer service skills, excellent computer
knowledge (Microsoft Word, Excel, AS400, SAP, Pegasus, Power Point,
F.A.T.S). I also possess the ability to work with minimal supervision in
stressful environments. I have excellent team leadership skills and also
have the ability to type 40 wpm as well as 10-key by touch (11000 key
strokes).
My resume does not show my professional demeanor as well as appearance in a
business environment. These qualities are of the utmost importance when
dealing with clients as well as co-workers. In me you will find that I am a
reliable, detailed oriented person who will serve as a model employee for
you and your company.
Thank you for taking the time to review my resume. I am available at your
convenience for an interview. Please feel free to contact me @ 904-554-
6262.
Sincerely,
LaTarsha Warthen
Latarsha D Warthen
7762 Lake Park Dr.
Jacksonville, FL 32208
********@*****.***
____________________________________________________________________________
__________
Objective: To obtain a position within a Fortune 500 company that will
allow me to freely utilize my current knowledge and experience to promote
strength in a professional & corporate environment.
Experience:
10/2009-01/2010
Samsonite
Spherion Staffing
Shipping Clerk
Jacksonville, Fl
. Responsible for receiving customer orders via fax, email and/or mail.
. Responsible for correctly inputting orders into SAP system, ensuring
that all orders are put in accurately and in a timely manner.
. Responsible for ensuring that all airfreight met daily cut offs and
keeping open communication with warehouse personnel in regards to
these orders.
. Responsible for ensuring that customer were made aware of any delay(s)
and or problems with order request.
. Responsible for ensuring that each customer received excellent
customer service at all times.
. Responsible for ensuring that all weight requirements and time cut
offs were kept in regards to UPS and FEDEX.
06/2008-02/2009
Circumference America
Supervisor Carrier Relations
Jacksonville, FL
. Duties include but are not limited to: answering multiple phone lines
from customers and carriers tracking status of their loads in
progress, check calls to carriers.
. Problem solving, scheduling pick ups and deliveries, provide constant
communication via email/phone.
. Provide daily spreadsheets with up to date tracking updates for
inquiring customers.
. Initiate accessorial communication to customer & resolve disputes with
provider at time of occurrence.
. Ensuring that my team job duties and function were completed daily.
. Responsible for keeping track of time sheets, used/unused vacation
sick time.
. Responsible for employee reviews
12/2006-6/2008
Landstar Systems Inc
Dispatch
Jacksonville, FL
. Responsible for the identification, tracking and recovery of all
accident expense associated with company controlled trailing
equipment.
. Identify and facilitate the recovery of warranty items on company
controlled trailers. Work with LMO (Landstar Mexico Operations) in
processing, tracking and recovery of maintenance cost associated with
the use of Landstar Company controlled trailing equipment by Mexican
carriers.
. Retrieve, compile and analyze information from multiple databases and
create daily, weekly and monthly management reports.
. Research, verify, reconcile, and approve reimbursements/back charges
due contractors.
. Provide payment to contractors for services as required by department
policy.
. Process all Trailer Maintenance Vendor Invoices and reconcile invoice
differences.
. Process and approve payment of all citations on company controlled
trailing equipment.
. Control and manage all department documents and forms.
. Provide backup as required for LMS and ISO; take incoming calls from
vendors, agents and contractors.
. Track vendor activity and vendor grading process.
. Responsible for ensuring that all customer pools had enough
trailers/equipment to meet the demands of their customers. (53 vans,
reefers, 48's, 45's cont/trailers, ect)
. Maintain vendor database.
. Must perform duties to the standards of the job description and comply
with the company's policies, practices, and procedures.
12/1999-11/2006
Crowley Maritime Inc
Equipment Control
Jacksonville, FL
. Responsible for ensuring that equipment was available for carrier
pickup.
Also, responsible for ensuring that a nightly spreadsheet was
generated for the maintenance department ensuring that there was a
sufficient amount of equipment ready and available (ie 53's, 48's,
45's both containers and trailers tri-axles, ect)
. Responsible for dealing directly with maintenance in reference to
damaged containers, flatbeds, ensuring that all units are properly
repaired and returned to inventory.
. Responsible for ensuring that all empties/loads in and out of port,
information is properly input into system.
Intermodal/Dispatch
. Responsible for the direct dispatch of all freight in the Florida
area. Ensured that all bookings were confirmed with the customer and
ensuring truck availability.
. Also responsible for moving both empty as well as load from FEC
Railroad to CSX and/or to the port or vice versa. Also responsible for
ensuring that chassis count(s) at both railroads are maintained. I was
required to have good communication with both rail employees as well
as the customers to ensure that all loads moved properly.
. Also responsible for training new employees on the system. Teaching
them the basic duties needed in order to flow through the system and
ensuring that the new employee is ready t move to a designated area
for further training.
Education:
1989-1991 William M. Raines High School Jacksonville,
Fl.
-HS diploma received
2005-Present University of Phoenix Jacksonville, Fl.
-Business Management w/Minor in Marketing (4 classes short of
degree)
Contact this candidate