Project Manager Customer Service

Jeannine Novelli

** ***** ***** **** *******, NY 10704 914-***-**** +

***************@*******.***

Professional Profile

Self-motivated construction and development professional with

relevant years of education and experience. Detail-oriented individual

who exemplifies professionalism, and an ability to manage multiple

projects and tasks at any given moment. Demonstrated history of

successful multi-million dollar project management, while providing

high-quality guidance and effective issue resolution. Highlighted

leadership qualities and the ability to work with and manage people

from varying backgrounds, while implementing team values.

Skills Summary

? Project/Facilities Management ? Contractor Supervision ? Site

Operations

? Issue Resolution ? Budget Analysis ? Team Leader

? Contract Negotiations ? Customer Service ?

Professional Attitude

Professional Experience

Columbia University (New York, NY)

2001 - 2009

Project Manager - Capital Project Management

. Coordinated and supervised all sub-contractor activities from start to

completion, collaborating with project managers, consultants, property

owners, and officials to ensure customer satisfaction and code

observance

. Developed projects from concept, including general scope,

specifications, and FFE

. Managed crew time effectively to stay within construction schedules,

resolving issues in a timely fashion

. Inspect construction efforts in real-time, ensuring quality,

workmanship and adherence to plans and specs

. Established and managed project budgets, meeting all financial

commitments and obligations

. Performed project close-outs in an organized manner, maintaining all

files, records, and drawings

Barney Skanska Construction (New York, NY)

1998 - 2001

Assistant Project Manager - Owner's Representative for Columbia University

. Worked daily with senior project management on an "out of the ground"

multi-story function building project, focusing on HVAC, fire

suppression, electrical, plumbing, and telecommunications tasks,

focusing on cost control and budget reconciliation

. Collaborated in the development of student club space, game rooms,

auditoriums, movie theater, and a radio station studio within the

facility, allowing for expansion at a later date through thoughtful

design

. Managed the quality control process of contractor and sub-contractor

work, ensuring efficient operations

. Tracked and coordinated conditions with various facilities for testing

turn-over and close out along with client occupancy data, FFE, punch

lists, and close out

City Marshall Office - Yonkers and Mount Vernon (New York, NY)

1996 - 1998

Assistant to City Marshall / Office Manager

. Acted as liaison between City Marshall and Yonkers/Mount Vernon city

courts, interacting with lawyers and court staff to facilitate legal

document completion and process court judgments

. Performed administrative duties, including phone support, general

office operations, and customer service

Education

Westchester Community College

11 - 2010

Project Management Masters Certificate (PMP)

Lehman College

Business Administration

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