Quality Assurance Management
Resume:
Toshie Faloye *** Van Buren Road, Voorhees, NJ ***43 (215)
Experience Ceridian Benefit Services
Princeton, NJ
Pension Benefits Analyst
June 2008 - ? Supervise work of operation specialists
Present ? Responsible for employee training of pension
knowledge as well as
performing retirement calculations
? Performs quality assurance and delivery of
processes and audit tasks for outgoing
communications/calculations, reporting and payment
processing
? Responsible for accurate processing of incoming and
outgoing data loads and file feeds
? Respond to escalated participant inquiries for
resolution management
? Effectively communicate to senior management
issues, resolutions, and strategic planning
as required
? Demonstrate understanding of defined benefit
processing, client relationship management
and compliance with legislative issues as it
relates to DOL and ERISA
? Maintain systems, reports and participant
documentation to ensure compliance with the plan
? Project Management
? Discovered client's noncompliance of IRS regulation
PricewaterhouseCoopers
Philadelphia, PA
Health and Welfare/Pension Actuarial Associate
January 2006 - ? Data preparation of client data needed
to perform actuarial valuations
June 2008 ? Assisted with the FAS 87, FAS 106, and GASB 45
actuarial valuations and
related financial reporting
? Performed benefit calculations including the
development of optional forms of benefits
? Prepared benefit statements for various pension
clients
? Prepared government filings and other disclosure
requirements, monitor plan compliance
within legal and regulatory constraints
? Performed IBNR calculations to assess various clients'
self-insured medical plan reserves
Electronic Data Systems (k/n/a HP Enterprise
Solutions) Cherry Hill, NJ
Benefits Senior Specialist
September 2004 - ? Assisted with the implementation of client's
acquisition
December 2005 ? Processed and verified various event
queues
? Performed User Acceptance test for Relative
Value Compliance
? Created test plans for new deferred compensation
calculations
? Prepared and reviewed outgoing correspondence
to clients and participants
Mellon HR&IS (k/n/a Affiliated Computer
Systems) Little Falls, NJ
Benefits Analyst
May 2000 - ? Debug benefit calculation specification to
adhere to plan provisions
September 2004 ? Supervised two or three benefit calculation
team members
? Project lead for revenue generating projects
? Recipient of the 2003 Premier Achievement
Award
? Assisted with the implementation of the
claims and appeals process
? Analyzed pension benefit plans process
? Pension payroll lead for benefit calculation
team
? Assisted in the detailed specific documentation of
the retirement process for a
company-wide globalization initiative
? Participated in data analysis, perform data
queries, and generate data extract files and
reports
? Reviewed pension calculations flagged by
system edit checks based on established
procedures
? Prepared and reviewed outgoing correspondence
to clients and participants
? Assisted team with ad hoc projects
? Assisted with pension valuation, Form 5500
and other government filings
? Calculated benefits for retirements and
quotations
Computer Microsoft Excel, Microsoft Access, Lotus Notes,
Rapid SQL, Clarify, Microsoft Outlook,
Skills PASS & AIS (Unifi Software), ProVal, BenXL,
CRIS, Crystal Reports
Education Pennsylvania State University, B.S., Insurance
and International Business, 2000
Affiliations Body of Christ Ministries Church of
Philadelphia, Treasurer
Body of Christ Ministries Church of
Philadelphia, Minister
Sarah's Daughters Ministry, Chaplain
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