Customer Service Process Improvement

DALE TURNER

** ******** *****

North Easton, Ma *2356

*****@*******.***

508-***-****

SUMMARY

ELECTRONIC BUYER/PLANNER

Energetic Purchasing Professional with significant experience

evaluating and procuring material for manufacturing and plant

requirements. Results oriented team player skilled in sourcing

and selecting suppliers with a track record of consistently

negotiating quality merchandise for favorable price and terms.

PROFESSIONAL EXPERIENCE

Thermo Fisher Scientific

2007-2009

Largest provider of analytical instruments with annual revenues

of 10 billion, employing 30,000 worldwide.

. Assisted in research, review and selection of preferred

vendors according to standards of lean manufacturing

. Evaluated vendors and established several vendor managed

programs

. Ensured all MRB material was handled within 24 hours

. Coordinated forecasts and all purchasing activities for

three critical vendors related to Thermo Fishers top

selling GA line

. Spearheaded efforts to reduce material costs on mature

product line to ensure profitability

. Convinced long term vendor to reduce commodity pricing by

20% thus helping to increase profitability

. Collaborated with company engineers and vendors to ensure

system specification changes were performed.

Extrusion Technology

2005-2007

Global supplier of custom aluminum extrusions, front panels and

enclosures, employing

200+ worldwide.

. Reviewed bid proposals and negotiated contracts within

scope of authority and budgetary limitations

. Generated monthly reports for management to determine

achievement of actual versus planned sales as well as

vendor accuracy, on-time delivery and service

. Responsible for maintaining a target service level to

customers while maintaining maximum inventory levels/months

of supply

. Provided timely communication regarding vendor issues to

all departments

. Analyzed and executed MRP

. Developed and managed supplier relationships for optimum

pricing, delivery and terms

ADE Technologies

Colgate Oral Pharmaceuticals Contract Positions

2004-2005

. Reviewed and analyzed purchase requisitions for critical parts,

service and outsourcing

. Created job aides to establish process flow, ensuring on-time

deliveries were maintained and customer service and invoicing were not

affected.

Glynn Electronics

2000-2003

Contract manufacturer specialized in interconnect, passive and

electromechanical products.

. Maintained long term vendor relationships and developed

vendor partnerships

. Contributed to profitability by continually driving sourcing

saving and maintaining costs

. Served as a key member in the merging of the Glynn and newly

acquired Unilect Industries purchasing departments

. Developed budgets based on incoming cash flow and negotiated

payment schedule with vendors

DC Scientific

1990-2000

Full service provider of manufacturing solutions employing 75

people locally.

. Consistently met or exceeded reducing the average standard

cost on electronic components by 15% through quarterly price

negotiations, volume buying and blanket order

. Assisted in the implementation the of the purchasing

segments of two computer systems(ESI,ROI)

. Served as a member of the ISO9000 implementation team

. Maintained high standard of excellence through monitoring

incoming records to ensure supplier quality, compliance and

delivery

EDUCATION

Bachelor of Arts, Boston College, Chestnut Hill, Ma

PROFESSIONAL DEVELOPMENT

PPI-(Practical process Improvement)-internal standard

Certification comparable to Six Sigma

Other Skills: MRP Systems: ESI, ROI, MANNEX, and MAPICS

Microsoft Word, Excel, Outlook, Ultriva, Teamwork

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