Sales Customer Service
Resume:
MICHAEL J. SALERNO
**** ****** **. ******, ** ***06
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SALES PROFESSIONAL
Proven sales professional that thrives on relationship building with the
customers to enhance and grow sales. Adept in negotiating, multitasking,
trouble-shooting and problem solving to ensure the customers are happy with
the end product. Proficient in building strong relationships with customers
and interact effectively with individuals of all levels utilizing excellent
communication skills. Achievements are as follows:
. Electronic assembly services sales including printed circuit boards and
final assembly. Proficient in viewing gerber files, BOM's and working
closely with customers to meet requirements, building relationships and
sales.
. Grew and cultivated the direct local sales to $400K annually.
. Opened entirely new markets in Houston, TX increasing sales by $300K
annually.
. Implemented all phases of customized products from concept to delivery,
resulting in sales growth from $800K to $4 million in 3 years.
. Significant improvement on customer representative service surveys
(required for ISO 9002 compliance).
. Exceptionally strong liaison between customers, engineering managers, and
manufacturing personnel.
. Provided return material authorizations, corrective actions and technical
solutions.
. Executed accurate quotations, developed from costs to ensure substantial
profit margins.
. Maintained streamlined organization in all aspects of customer contact,
order processing and expediting.
. Demonstrated accuracy, attention to detail, and ability to work well in a
team environment.
. Engine driven generator power systems, distributor sales and customer
service. Developed quotations based on cost and gross margin. Quote
information acquired from customer supplied prints and specifications.
Technical customer requirements and product specifications reviewed in
detail to ensure quote accuracy.
PROFESSIONAL EXPERIENCE
CBD Inc., Elgin, IL (November, 2009 to May, 2010)
Sales
Charles Equipment Company, Addison, IL (June, 2007 to April, 2009)
Sales/Customer Service
King Circuit, Addison, IL (March, 2003 to May, 2007)
Sales Representative
North American Cable, Aurora, IL (October, 2000 to February, 2003)
Sales Executive
E-T-A Circuit Breakers, Mount Prospect, IL (June, 1998 to September, 2000)
Area Sales Manager
Midwest Printed Circuit Services, Round Lake, IL (April, 1989 to May, 1998)
Sales Manager
EDUCATION
Illinois Benedictine College, Lisle, IL
BA in Business Economics
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Windows, Act 2000, Lotus Notes
NT and Adobe Acrobat.
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