Customer Service Administrative Assistant

Hi my name is Albert Montgomery and my background is in tech support,

telecom development and desktop support, please let me know if i can assist

you, my asterisk development experience is at the bottom of my resume.

Thanks -Albert

Email: PHONE 909-***-****

**************@*****.**

m

Albert Montgomery

Objective To utilize experienced skills in a responsible role

with a growth-oriented company, along with

advancements based on merit and abilities in a

challenging environment.

Experience 2006-2010 Open Voice PBX

Corona, Ca

Web Development

. Online tech support for following software:

Asterisk, Trixbox, Freepbx, Elastix, A2billing,

Vicidial /OsDial, Mysql, PHP 5. Windows,

networking, and other IT related task. Developed

. Managed Linux servers, Desktop support. Config

IP phones, Manage Hosted Phone systems via our

datacenter facility.

2004-2006 Global Home Lending,

Inc. Baldwin Park, Ca

IT / Web Development

. Designed & developed website/ leads systems and

SEO Marketing

. Performed advanced networking of all offices and

fixing small problems.

. Worked on Asterisk Call center Servers in Los

Angeles and San Diego.

. Desktop support and all ranges of tech support

2003-2004 Law office of Ernest

E. Dean Pasadena, Ca

Administrative Assistant

. Answered phones, Made phone calls to our clients

. Helped Lawyers with reviewing cases on a daily

basis.

. Fixed computers, purchased office supplies, paid

office bills.

2001-2003

SprintPCS

Norwalk, Ca

Customer Service Rep.

. Serviced and renewed existing clients

established over 50

Sales/contracts per month.

. Executed business-to-business sales consulting,

small to large business in achieving monthly

objectives through marketing and advertisement.

Education June 1999 Arcadia High

School Arcadia, Ca

. General education

. Graduated with honors.

Aug 2001 Westwood College

of Technology Upland, Ca

. General education

. Web development and Multimedia Degree

Skills Detailed Skills:

routers, switches, windows servers, linux servers,

basic networking, desktop support, Asterisk PBX

Developer, Perl, Linux, Adobe Dreamweaver,

Flash,Joomla, ModX, Wordpress, CMS development, CRM

Development, html, xml, php, Ajax, JavaScript,

flash action script, presentations for the web and

for DVD with flash, knowledge in meta-tags for

marketing and other web marketing methods, twitter,

Rss Feeds and Keyword Automation tools that I've

worked with, designed html email templates for

email marketing campaigns. Experienced in Adobe

Photoshop CS4, experienced in windows/server & Mac

operating systems. Audio editing for the web and

for video, translate sites into Spanish. Built my

own search engine environment based on popular code

structures and meta tag bots.

Asterisk PBX Experience

Experience : 6+ years in asterisk, voip, php, html, mysql

Asterisk Core :

Asterisk Installation and upgrade

Codec installation

Asterisk dialplan programming

Asterisk AGI scripting

Any kind of IVR using AGI or diaplan

Any kind of asterisk related configuration using dialplan

Realtime asterisk configuration using mysql database

Asterisk Flavors :

Applications : Freepbx / trixbox / elastix / phonecall:

Installation, configuration, all kind of customizations and modifications

Asterisk Billing Engine :

Applications : A2billing and AstBill

Installation, configuration, all kind of customizations and modifications

CallCenter Solutions :

Applications : Vicidial and Osdial

Installation, configuration, all kind of customizations and modifications

Callshop Solutions :

Applications : Starshop

Installation, configuration, all kind of customizations and modifications

Conference Solutions :

Applications : Web-meetme

Installation, configuration, all kind of customizations and modifications

Call Queue management :

Applications : asternic-stats

Can do : Installation, configuration, all kind of customizations and

modifications

CDR management:

Applications : asterisk-stats

Installation, configuration, all kind of customizations and modifications

Fax management :

Applications : Hylafax

Installation, configuration, all kind of customizations and modifications

Call Routing :

Applications : OpenSIPs

Installation and configuration

Payment Gateway Integration :

Gateways : Paypal, moneybookes, authorize.net, clicktopay, 2checkout, HSBC

Asterisk Integrations :

vicidial / osdial -vtiger CRM integration

Freepbx - A2billing integration

SugarCRM-asterisk integration

Asterisk work done from Scratch :

. Asterisk auto restart script in case of stuck calls

. Appointment application

. Click-to-call feature

. Call-broadcasting application

. Tenant portal development in freepbx from scratch

. Live call report

. panel for extension to extension calls, using drag and drop

functionality (ajax),

. integrated with live status of extension

. Live call monitoring and barging

. Hosted solution for vicidial and payment gateway integration for agent

seats.

. Rate Engine integration, Customer module, and prepaid/postpaid

customers for

. callshops

. Voice change dial

. Text to speech integration (swift)

. Speech recognization (Lumenvox)

Contact this candidate