Customer Service Management

Deepika Khurana

** ********** *****

Middletown, NY- 10940

H- 845-***-****)

M- 845-***-****)

********@******.***

Profile Multilingual and highly motivated student, possessing

exceptional communication and leadership skills gained

through positions held in student organizations. Seeking a position in

finance in an environment that allows for professional

and personal growth through the advancement of analytical

skills and multitasking capabilities.

Education University at Albany, State University of New York

September 2006 - May 2010

Bachelor of Science, Business Administration

Concentrations: Finance/Management Minor:

Financial Market Regulation

Graduation Date: May 2010

Overall GPA: 3.31 Major GPA: 3.15 Minor GPA: 3.36

Awards

Spellman Achievement Award 2006-2010

Finance Intern

Dec. 2009- Jan. 2010

Orange Regional Medical Center, Middletown, NY

May 2009 - August 2009

Dec. 2008- Jan. 2009

. Worked with the Chief Compliance Officer in analyzing leases

and preparing an excel spreadsheet with details divided into

twenty-four categories for all the properties owned.

. Worked with the Junior Accountant in preparing weekly

Physician check deposits, performing a physician's office

inventory, bank reconciliations, and executing internal

auditing projects.

. Worked with the Finance Administrator and finalized a benefit

claims project-preparing and analyzing monthly detail trends

for Aetna. Data Entry for payroll.

. Assisted Risk Management in entering cases into MIDAS system.

Created a detailed analysis on smoking infractions.

Work

Experience Customer Service Associate July 2007 -

January 2008

Cumberland Farms Inc., Middletown, NY

. Communicated with day to day customers using Interpersonal

Skills.

. Handled conflicting situations and provided excellent client

service.

Cashier July 2007 -

January 2008

Macy's, Middletown, NY

. Provided excellent customer service and greeted customers

using strong interpersonal skills and self confidence.

. Multitasked while accepting great responsibility of handling

day to day cash and deposits.

Summer Intern July 2005 -

August 2005

Orange Regional Medical Center, Middletown, NY

. Responsible for running, creating, and analyzing reports

using analytic skills and problem solving ability.

. Produced reports that were further used by senior management,

accountants and the CFO.

Activities President January 2008 - May

2008 A.S.I.A. (Albany State Indian Alliance)

Vice- President January 2009-

May 2010

U.A. NASHA (Competitive dance team)

Special Skills Fluent in English and Hindi. Moderately fluent in Spanish.

Computer Literate: Microsoft Word, Excel, Power Point, Word

Perfect, Access, Java

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