Project Manager Sales

Carri Sorg

Cell Phone: 206-***-**** email: *****@*******.***

Summary:

_____________________________________________________________________

Since your company is a World Class company, which includes customer focus,

process focus and employee focus I look forward to working with you. By

being inclusionary and not exclusionary to all employees and customers and

following all standards and regulations your company is truly a diverse

company which I would like to join. A strong technical background

including familiarity with all Microsoft Windows Operating Systems, and

UNIX, as well as possessing such strengths:

Areas of Expertise:

IT Project Planning & Management Business & Training

Development

Technical Writing & Documentation End-User Requirements

Gathering

Strategic Planning & Organization Systems & Process Improvement

Education &

Certifications:________________________________________________________

_____

. BA, Seattle University, Seattle, WA

. Certified ITIL Foundation, Jan 07

. PMI Certified Associate Project Manger (CAPM), Mar 09

. Certificate Project Management, Boston University, Sep 06

. Certified Green Belt Six Sigma Quality, Harrington Institute, Mar 06

Skills:

_______________________________________________________________________

_

Microsoft Office including Outlook, Word (fillable forms and ActiveX

controls)

Excel (formulas including Vlookup and Hlookup)

MS PowerPoint, Access, Microsoft Windows 2000, Windows XP, Windows 7

InfoPath & SharePoint, SAP applications and Oracle, IBM/Rational

Enterprise Resource Planning (ERP), ClearQuest/ClearCase, Metaphase,

Cimlink, Baan, Remedy Help Desk,

Studying for Microsoft Project certification (MCTS 70-632 exam)

Employment History

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Microsoft (A- Contract)

Sep 09 - Oct 09

Program Manager in MSIT, Architecture

. Gathered requirements and drove process in to ensure procedure for

updating application status

commensurate with standards Microsoft Applications

Worked with stakeholders in architecture to align applications in IT

to business using ITIL/Mof and internal tools

. Created metrics for retiring, cancelling or updating status of

applications into internal tool called MSApps.

The Boeing Company (FTE)

Apr 08 - Apr 09

Project Manager in Systems Integration for change management tool and

Wichita Transition Project

. Worked with stakeholders to create schedules for Rational ClearCase

deployments so product of project could be executed, monitored and

controlled. Maintained schedules and Performance Management charts.

. Updated Risk Register for Wichita Transition Project

. Created communication plan with stakeholders for upgrade to

Rational/IBM product ClearCase.

. Using Excel file to present to Wichita Team members for weekly

status. Used Primavera to transfer applications to Wichita for Wichita

transition project

T-Mobile (FTE)

Aug 07- Jan 08

Reporting/Sales Coordinator

Supported indirect sales team of Alert and The Mobile

Solutions

. Gathered requirements of sales representatives for reports. Process

improvement purposes gathered requirements and documented system for

indirect sales partner to use. Given award by supervisor.

. Utilized internal T-Mobile systems (organizational process assets) to

create and run Excel reports.

. Gathered requirements, executed requirements when creating reports

utilizing Excel Pivot Tables and editing SQL queries for Access

database. Monitored and controlled the reports for accuracy.

. Gathered requirements, from account managers, executed and stayed in

scope of requirements and ran ad-hoc reports for national account

managers. Monitored and controlled reports for accuracy.

. Gathered requirements and Utilized PowerPoint to create a fourth

quarter presentation.

Siemens/Microsoft (SBS) (A- Contract)

Feb 07 -

Mar 07

Program Manager Legal Corporate Affairs Group

. Gathered requirements, and tested new versions of SourceRight

database and scanning tool.

. Assisted Product Groups in matching Non-MSFT source code to contracts.

Uploaded results into SourceRight database.

Siemens/WaMu (SBS) (V-)

Jun 06 - Nov 06

Project Manager/Process Analyst

Worked in Program Management Office (PMO) in support of hardware

technicians on Washington Mutual Account

. Gathered requirements from stakeholders created training conducted

training and updated documentation for employees on asset management

database during implementation phase of database. The tools used were

MS Access and MS Word

. Gathered requirements and wrote business requirements document

(BRD) for upgrade to database using MS Word and Siemens templates

. Documented process improvements for Washington Mutual clients and SBS

using MS Word and Siemens templates

. For day to day operations, Investigated and analyzed incidents which

past service level agreement (SLA). A daily report was completed using

MS Excel

. Compiled results for "voice of the customer" reports creating pivot

tables using MS Excel. Sent VOC reports to management on a bi-

monthly basis for surveys

. Assisted project manager on "voice of the customer " training using

Webex technology

BearingPoint (V-

)

Jun 05 - Mar 06

Technical writer at Microsoft (MSIT, FSIT) via BearingPoint and

BearingPoint's Program Management Office (PMO) to support consultants

at Microsoft.

. Gathered the requirements from stakeholders for scope of updating

documents. Executed requirements by creating documentation for

Windows Genuine Product Activation Group at Microsoft in Microsoft

Information Technology (MSIT).

. Gathered requirements and stayed within triple constraint model of

stakeholders to document process and procedures internal to

BearingPoint using MS Visio

. In MSIT executed requirements and staying within scope to update

Microsoft Product Activation Code (MPA) document, staying within

triple constraint model using Visual Studio and C#. Simplified

software development kit (SDK) document which provided necessary

descriptions for Application Programming Interface (API)

The Boeing Company (FTE)

Sep 87- Jun 05

Systems Analyst/Tech Writer/Project Planner

Project Planner in support of Boeing Aerospace, Technical writer in IT

and Systems Analyst for 777 program.

. Managed Project Budgets for procurement of hardware and software

. Presented idea to stakeholders for training, obtained stakeholder

buyoff for charter, executed, monitored and controlled training,

documented lessons learned in closing

. For monitoring and controlling purposes, UAT and preformed validation

testing for re-engineering project

. Planned for computing budget and projects for M.E. and Engineering on

747/767/777.

. Ensured Operations Level Agreement (OLA) and Service Level Agreement

(SLA) were met for computing equipment for M.E. on 747/767/777

using best practices. Escalated incidents for business when necessary.

. Saved company $32,000 per year by implementing a process to eliminate

superfluous use of hardware.

. Helped to create OLA definition for 777 operations and computing

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