Manager Engineer

Don Hanneman

*** ********* ***** . ******, ** *5020

408-***-**** (H) . 408-***-**** (C)

****@****.***

* ************ *********

A position as a Linux Administrator / Tech Support that will capitalize

on acquired expertise and experience. Desire a position with career

growth potential, predominately working with Linux and Linux systems.

1 Qualification Highlights

* Innovative IT professional with many years experience in network

engineering/administration, architecture design/development, systems

migration/deployment, and comprehensive end-user support.

* Comprehensive background in system analysis, architecture design, PC

build/repair and the installation, configuration, upgrade and support of

LAN/WAN topology.

* Proven expertise in the full project development lifecycle from initial

requirements analysis through delivery and post-installation support.

Exemplary client service and industry specific skills.

* Quick study with an ability to rapidly achieve organizational

integration, easily assimilate job requirements and aggressively employ

new ideas, concepts, methods and technologies.

* Energetic and self-motivated team player/builder. Effective in work

situations requiring an ability to manage multiple and concurrent

projects and responsibilities.

* Exceptional communication, interpersonal, intuitive, analytical,

technical, problem solving and leadership skills. Thrive in both

independent and collaborative work environments.

2 Technical Expertise

Various Linux Flavors, Redhat, Centos, sendmail, clamav, MailScanner,

Network Appliance Filers, Firewalls, Veritas Backup Exec, Veritas

NetBackup, Printer Servers, RAID Servers, CISCO and linux based vpn

solutions (openvpn), Network Design, DNS Servers, Send Mail, Samba, Data

Autoloaders, Bugzilla, Apache, MYSQL, LAN/WAN and 3rd Party Applications.

1 Employment History

2 01/09 to present Axcient, Inc. Palo Alto

Manager of technical Support, internet startup

. For a period of one year, was the only technical support for the Axcient

backup appliance.

. Resolved reseller issues involving configuration of the Axcient product

into their customers network.

. Hand Held customers in firewall configuration, routing issues and in many

cases, help troubleshoot the reseller's server issues.

. Single point of contact between customer and engineering, reporting

issues to engineering, duplicating the problem and implementing the

corrections on the customer boxes.

. Managed all customer data on the ADS (Axcient data center), to insure

that no one ADS becomes full.

3

4

5

6 03/07 to12/09 Mobilygen, Inc.

Santa Clara,CA

7 Sr. System Administrator/IT Manager

. Implemented a centralized printing solution using linux serving both

linux and windows users. Printers on the linux side are available via a

drop down list while fully automated driver downloads and installations

occur for windows. Thus allowing IT staff a "hand-off" approach to

certain parts of employee setup and daily activities.

. Migrated and updated ageing sendmail mail server to new hardware. Old

server was an outdated sendmail install with mail in mbox format.

Upgraded to raid based hardware and newest version of sendmail and centos

5. Converted mail to MailDir format with real time virus scanning using

clamav, MailScanner for spam filtering and squirrelmail, for secure

remote web access without the need for a vpn connection. Pop and imap

provided by dovecot.

. Implemented special projects as requested by various groups. Examples are

Alfresco CMS using ldap for authentication; testlink which is configured

to talk to bugzilla databases and Birt, a report system similar to

crystal reports. All linux based.

. Migrated to new hardware and updated multiple linux bugzilla

installations to the newest versions with very minimal service

interruption to the end users.

. Also responsible for day to day support of the IT infrastructure, end

user support and on-call duties. For a period of time, was IT manager at

Mobilygen until I was able to hire a suitable person for the IT manager

position.

. NIS to LDAP migration. Designed and implemented an ldap solution to allow

the company to enjoy a single sign-on solution. All user and automount

information is stored in a ldap database.

. Replaced an aging cisco Pix firewall with a fortigate firewall.

. Setup a windows domain utilizing samba on Linux and retired old win2k

servers

. Setup a site-to-site vpn utilizing OpenVPN between Mobilygen and our

remote office in Israel.

. Responsible for all support for 75 engineers linux workstations,

engineering labs and all linux server support. All machines running

Centos.

. Split the network into multiple vpn subnets from one huge flat collision

domain. Moved development network into its own subnet, servers into

another subnet and workstations into still another subnet.

8 07/05 to 03/07 Silverback Systems,

Inc. Campbell, CA

9 IT Manager

10 . Migrated nis servers from Solaris 8 to Linux to reduce

maintenance costs.

. Recommended and implemented a replacement linux based email server to

provide groupware features to sbs employees.

. Redesigned the sbs remote access solution to replace an aging MS pptp

vpn solution with the opensource vpn solution OpenVPN.

. Sole IT person that directed all IT functions and support for 60

company employees.

. Supported, upgraded and maintained over 70 mixed platform win2k and

Linux servers and all end user hardware

. Administration of Unix-based license server running the well-known

Globetrotter FlexLM (now Macrovision) license management software

11

Cont'd

Don Hanneman resume

Page 2

12 03/02 to 07/22/05 Hermes

Microvision Milpitas, CA

13 Senior Information Technology Specialist

14 Sole IT support for end users and all server related tasks in a

linux/windows environment.

15 Built file servers using samba on linux, firewalls (ipcop), and built

and used linux as a router and firewall (iptables) between two internet

connections.

. Recommended and implemented a VPN solution for remote administration

of servers, secure point-to-point connection with Taiwan and end user

access to corporate resources. Automated server backups and integrated

various firewall solutions.

. Designed new corporate network and orchestrated a company move and IT

resources relocation with minimal downtime. Assisted engineers with clean

room setup of the escan system and any hardware/networking configuration

issues.

. Directed all IT functions and sole support for 60 company employees.

Supported, upgraded and maintained 12 mixed platform servers and all end

user hardware

. Evaluated Hermes's communication needs and recommended a Toshiba

Strata PBX. Coordinated PRI line installation, all cross connects,

station punch downs and vendor supervision.

16

17 3/00 to3/02 iDini

Corporation San Jose, CA

18 IT Manager

. Designed and deployed an internal network for a startup wireless

computing services provider with offices in the U.S., Taiwan and Japan.

Spearheaded daily IT initiatives including 25 mixed platform servers.

. Researched and implemented a VPN solution to allow remote users

secure access to the internal network from anywhere in the world.

Integrated firewall solutions and automated backup routines.

. Installed and configured hardware and OS upgrades. Liaised with

vendors to secure high-speed voice/data Internet connectivity and

registered multiple domain names and name servers.

. Migrated user accounts, e-mail and protocols to Exchange 5.5, Apache

server, Linux and Windows 2000. Screened and selected vendors for

acquisition of servers, workstations and laptop computers.

. Controlled a Toshiba Strata phone system including all programming,

PRI line installation and station punch downs and connectivity.

. Selected collocation facilities and managed collocated NT and Linux

servers remotely and onsite as needed.

19 6/99 to 3/00 Etec

Systems Hayward, CA

20 System / E-Mail Administrator

. Managed all global corporate e-mail systems for a capital IC

equipment manufacturer with 600+ employees and 40+ local/remote servers.

. Setup, implemented and supported all servers, workstations and tape

backup systems. Assisted help desk staff escalate and resolve customer

issues; provided 3rd Level technical support.

. Reengineered the corporate domain, instituted separate resources and

accounts, and migrated servers, printers and users into the new domain.

21 11/96 to 4/99

HitachiPC San Jose, CA

22 Network Engineer / Senior Systems Administrator

. Under contract as an outside consultant to design and deliver

multiple WAN connections between HitachiPC and remote vendor sites for a

large laptop computer and server hardware manufacturer.

. Directed a company relocation initiative and redesigned the entire

corporate network. Supported, upgraded and maintained 20 servers in a

24/7 operational environment.

. Initiated an automated data backup system, trained junior

administrators in hardware/software operations, and coordinated network

and file server upgrades, equipment purchasing and Internet connectivity.

. Managed e-mail and scheduled issues, directed migration projects, and

instituted remote access solutions.

Cont'd

Don Hanneman resume

Page 3

23 4/92 to 11/96 One Touch Systems,

Inc. San Jose, CA

24 Network Manager, 4/94-11/96

. Directed all MIS department operations for the world's leading

provider of advanced eLearning solutions. Supervised three technical

staff and orchestrated IT support for 85 company employees.

. Ensured integrity and operability of all network infrastructure.

Purchased, installed and upgraded all PC and server hardware. Sourced

and acquired an Internet firewall package, setup security filters, and

maintained 100% online connectivity. Upgraded and migrated server and e-

mail topology.

. Liaised with end-users to quickly resolve desktop problems.

Orchestrated a company move and IT resource relocation effort with

minimal downtime.

25 Customer Support Engineer, 4/93-4/94

. Escalated and resolved customer issues with company products. Setup,

configured and tested all shipping VRS systems, and collaborated with

customers to orchestrate initial setup logistics.

. Traveled to customer sites to resolve problems, upgrade systems and

provide end-user training.

26 Hardware Technician, 4/92-4/93

. Fabricated test stations and assisted engineers with hardware

prototype development projects.

. Tested and repaired returned equipment .

Cont'd

Don Hanneman resume

Page 4

27 11/90 to 1/92

Identix, Inc . Sunnyvale, CA

28 Hardware Technician II

. Repaired and tested returned and new production products. Designed

test cases and procedures.

. Collaborated with engineering staff on new hardware prototypes.

29 5/88 to 11/90 Autek

Systems San Jose, CA

30 Hardware Technician

. Designed and implemented test procedures and related staff training

programs.

. Automated all manual test procedures.

3 Education

Western Wisconsin Technical Institute - LaCrosse, WI University of

Wisconsin - Oshkosh, WI

A.A., Electronic Technologies, 1987 General Undergraduate Studies

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