Training Project

Amy L. Lees

**** *. ******* ***., ***** Falls, SD 57103

Cell Phone: 605-***-****

Email: ***.*******@*****.***

CERTIFICATIONS

Epic Systems Certification Resolute Hospital Billing

Madison, Wisconsin

Version: Summer 2009

Epic Systems Certification Resolute Professional Billing

Madison, Wisconsin

Version: Summer 2009

PROFESSIONAL EXPERIENCE

maxIT Healthcare, LLC Westfield, IN 2010 -

Present

Senior Consultant

Key Skills:

. System Implementation, Upgrade, and Support

. Knowledge Transfer

. Workflow Benefit Analysis and Process Improvement

. Enthusiastic, Energetic, and a Great Communicator

. Experienced Epic Resolute Billing Analyst

. Training Design and Development

Key Client Experience:

* Transitioning Project to the ANSI 5010 Claims and Remittance- Epic

Resolute in Northern California.

* Ensure client is compliant with the law by completing internal

analysis and testing of the 5010 standard electronic claims form

and remittance.

* Completed analysis for the X12 837 (claims) and 835 (remittance)

transactions that are being used by Epic including structure,

content, and Epic related impact changes.

* Created a build document for the X12 837 (claims) and 835

(remittance) transactions that are being used by Epic including the

FDF, CDF, Payor/Plan, and SER master files as well as the AII

Overrides and EMC Specific Variables settings.

* Identified possible workflow and end user impacts.

Key Client Experience:

* Project Implementation- Epic Resolute Hospital Billing in Northern

Kentucky.

* Brought in as the Hospital Billing Principle Educator three months

before Go-Live for a 2 facility implementation.

* Developed curriculum, quick start guides, tent cards, and post

training assessments to match organization specific workflows.

* Trained the client's Hospital Billing credentialed trainers.

* Compiled Billing Office and third party vendor staffing numbers to

create the training schedule to include trainer credentialing,

super user, and end user training.

* Built the training environment and master patients for end user

training.

* Assisted in the classroom during end user and super user training.

Healthcare Informatics Associates (HIA), Inc Bainbridge Island,

WA 2008 - 2010

Senior Healthcare Consultant

Key Client Experience:

* Project Implementation- Epic Resolute Hospital Billing in Central

California. Configure application to meet customer operational

workflows.

* Hospital Billing team member for a Regional Hospital System.

* Installed the Flight Plan Model System for Revenue Cycle Go-Live.

* Demonstrated ability to meet client's individual needs by

proficiently interpreting collected data and building a customized

implementation.

* Lead discussions, presented ideas, and facilitated decisions in

regards to integrated billing workflows

* Expertise knowledge in Charge Master (EAP), Fee Schedules, Bed

Charge Billing table, Cost Center Assignment, Workqueues, Smart

Text Letters/Phrases, Statements, Guarantor Accounts,

Institutional/Research/Corporate Billing, and Cash Collection/Cash

Drawer.

Amy L. Lees Cont'd

Virtelligence Eden Prairie, MN 2008 -

2008

Healthcare Consultant

Key Client Experience:

* Project Implementation- Epic Resolute Hospital Billing in Northwest

Washington. Configure application to meet customer operational

workflows.

* Hospital Billing team member for a 3 facility implementation.

* Assisted with workflow validation and acceptability, integration

integrity, and knowledge transfer.

* Created and maintained organization specific Hospital Billing

Workqueues.

Sanford Health Sioux Falls, SD 2005 -

2008

Application Support Specialist

Key Experience:

* Project Implementation- Epic Resolute Professional and Hospital

Billing in South Dakota.

* Assisted with the software Building, Testing, Training, and

Development required for each facility.

* Configure Resolute applications to meet Hospital, Clinic

and Billing Office operational workflows.

* Principle Educator for both Resolute Hospital and Professional

Billing applications.

* Lead training sessions for support staff regarding system

functionality and workflow processes as a result of enhancements

and upgrades.

* Participated in creation of Computer Based Training (CBT) modules

for New Hire training.

* Project Support for Epic Resolute Hospital and Professional

Billing to reduce helpdesk tickets.

* Prepared Financial Billing Reports for the Finance

Department, Clinic Directors, and Business Office.

Business Service Trainer

Key Experience:

* Developed a strong knowledge of healthcare revenue cycle based on

operational experience working as central business office liaison

for a multiple clinic and hospital organization.

* Principle Educator for Resolute Professional Billing application.

* Designed and developed Professional Billing training materials for

implementation.

* Assisted with the creation of the Implementation Training Project

Plan and roll out.

* Coordinated hundreds of Super Trainers and Super Users for clinic

implementation training sessions.

* Supported twenty-five Network Clinics for registration workflow

issues.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Science, Administrative Studies- Organizational Leadership

In Progress

University of South Dakota (Vermillion, South Dakota)

Bachelor of Science, Human Resource Development

Graduated 2005

University of Minnesota- Twin Cities (Minneapolis, Minnesota)

Human Resources and Industrial Relations Minor

Carlson School of Management, University of Minnesota Twin Cities

(Minneapolis, Minnesota)

Contact this candidate