Customer Service Representative

Darnel Barbot

**-** ********* ******, ***. *** Elmhurst, NY 11373

718-***-****(h) 646-***-****(c) *******@*******.***

EDUCATION

Mercy College

Dobbs Ferry, NY Bachelor of Science in

Business

2001

SKILLS

Proficient in Microsoft Word, Works, Outlook and Excel; fluent in Creole;

strong data entry and customer service skills

EXPERIENCE

Holy Cross High School Summer Camp

Flushing, NY

Basketball Coach

July 2009-Present

Coached basketball to boys aged 6-15. Worked primarily with guards to

improve ball handling, passing, and shooting skills. Other

responsibilities included practice planning, organizing game plans,

supervising individual and team development, scouting opponents, and

coordinating off-season weight training programs. Assisted coaches and

players in drills and workouts.

Brown Brothers Harriman

Jersey City, NJ Operations Specialist

February 2007-February 2009

Executed large numbers of specialized operational security activities

in support of the firm's business lines. Processed USD wires via chips of

fed wire, and swifts. Executed book transfers. Evaluated customers' and

private investors' concerns by developing basic financial plans Processed

transactions, including cashier checks and draft checks Verified

information customers', escalating problem items, and managing daily

volume. Communicated effectively to ensure that all issues were resolved so

as to minimize risk and exposure. Processed the end of the day shut down

Proof sheet. Provided service messages to other banks to trace funds,

recall wires or amend wire instructions

Washington Mutual

Valley Stream, NY Funds Transfer

Specialist December

2002-May 2006

Developed a specific project management plan and designed appropriate

automated tools to track and report on the actions and customer services

related to conduct of protocol program of customer's surveys. Collaborated

with the branch in preparation and control of departmental $10 billion

annual budget to ensure operations fell within specific guidelines.

Verified that customers' transactions processed through the Financial

accounting system were completed accurately. Conducted thorough reviews,

audits, analysis and reconciliation of assigned accounts. Accurately

processed funds transfer requests using Washington Mutual procedures and

Federal Reserve wire format. Verified customer information and corrected

incoming and outgoing funds transfer exception wires. Provided secondary

verification on manual funds transfer transactions. Assisted customers with

their funds transfer inquiries. Participated in special projects designed

to improve operations. Coordinated daily workflow of specialists. Processed

investigation forms. Made recommendations to specialists consistent with

standard accounting and financial principles and practices. Monitored the

prior year accounts for potential cash flows or over obligation problems.

Assisted in preparation of monthly executive financial summaries

distributed to senior management.

Global Computer Supplies

Port Washington, NY

Customer Service Representative

May 2001-December 2001

Processed collection procedures on overdue accounts. Updated paid

accounts. Updated computer software and licenses. Prepared reports and

managed shipping and billing date utilizing MS Excel.

ACCOMPLISHMENTS

Excellent Performance Award, Washington Mutual, August 2004

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