Maintenance Computer

Troy L. Denson

P.O. Box *****

Washington, DC ***90

301-***-**** ● ***********@*****.***

Objective: To attract a computer technical position in installation of computer and network equipment in

commercial retail settings or business office

PREVIOUS TECHNICAL EXPERIENCES

2008 2009 ManPower Technical, Maryland

Upgrade of MS Outlook Operation

• Upgrade of MS Outlook from 97 to 2007 mail server on Windows XP workstations

• End User support of advanced email functionalities, troubleshoot and resolve problems

• Train customers regarding email operations

(2006 present – Sojourner Douglass College, Cambridge, Maryland)

Supervisor of Internships

(2000 2004 – Ambridge University, Montgomery, Alabama)

Fulltime Student

2002 2003 Spring Branch Alternative Learning Academy, Houston, Texas

Computer Lab Instructor/ Technician

• Taught 6th 8th grade computer lab classes in Windows XP and MS Office

• Provided computer support for teacher/end users (printing, email, accessing files)

2000 2002 Eagle Automation Corporation, Corpus Christi, Texas

Technical Support

• Installation, maintenance, troubleshoot of computer workstation hardware

• Installation, maintenance, troubleshoot of network (NIC, CAT5)

• Installation, maintenance, troubleshoot of SCADA wireless communications, sensors/ switches and electronic flow

meters

• End User support of SCADA problems in reading flow volume, pressure, or temperature

• Train customer regarding computer software operations (Windows XP, MS Office Suite: Word, Excel, PowerPoint and

Access)

1996 2000

ManPower Technical, San Antonio, Texas

• Installation, maintenance, troubleshoot of computer workstation hardware (Compaq workstations, Systech POS

System software and register)

• Installation, maintenance, troubleshoot of network (NIC, CAT5)

• End User support of POS functionality problems

• Train customer regarding register operations

EDUCATION

M.Ed. Degree in Administration and Supervision

American Public University

Graduation: 2010

Master of Theological Studies Degree

Wesley Theological Seminary

Graduation: 5/2008

Bachelor of Science Degree

Southern Christian University

Graduation: 5/2004

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