Customer Service Manager
Resume:
Eugene P. Wiggins
Jacksonville, Florida 32211
**************@*******.***
Objective
To obtain a career in a position in the retail, collections, or customer service industry utilizing my clerical,
management, and interpersonal communication skills. With a company that seeks bright, dedicated and
ambitious people with the skills and attitude to provide top-notch service to clients/customers.
Professional Achievements
1. Promoted three times in my career due to excellent work reviews
2. Supervised numerous of employees.
3. Ran the customer service based part of the store when managers where absent.
Work History
Collector 2009- Present
Enhanced Recovery Corporation Jacksonville, Florida
• Collected on delinquent accounts for J.P Morgan Chase
• Adhered to all FDCPA and State Laws
• Operated two major systems, Noble Solutions as well as Latitude
• Followed all company policies and procedures
• Skip Trace consumers with no valid contact info
Lead Collector 2008-2009
Account Receivable Management of Florida Jacksonville, Florida
• Adhered to all FDCPA and State Laws
• Assisted Operations Manager in supervising collectors
• Interviewed with applicants for numerous of positions (e.g. Collector, Administrative asst., and
Operations Asst)
Customer Service Representative 2007-2008
America Call Center Inc. Jacksonville, Florida
• Delighted customers, above and beyond the call of duty
• Has knowledge of the customers needs
• Communicated clearly, both written and in speech
• Talked in a way the customer can understand
• Has a "thick skin" and was able to handle complaints with irate customers
Inventory Associate 2007-2008
WIS International Jacksonville, Florida
• Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory
records, manually or using computer.
• Compares inventories to office records or computes figures from records, such as sales orders,
production records, or purchase invoices to obtain current inventory.
Customer Service Lead 2005-2006
Winn Dixie Stores Inc. Jacksonville, Florida
• Supervised numerous cashiers.
• Assisted front end manager in running office reports.
• Met deadlines, as well as ran weekly reports.
• Reported customer complaints and surveys to corporate
Education
• High School Diploma, Terry Parker High School
7301 Parker School Rd.
Jacksonville, Florida 32211
• Florida Community College of Jacksonville, Working towards B.S degree
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