Customer Service Management

Alan Joseph Fox Jr.

908-***-****

Red Bank, NJ 07701

*************@*****.***

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EDUCATION

Monmouth University - West Long Branch, New Jersey

August 2009

Bachelor of Science (B.S.) - Business Management

Overall GPA: 3.48 Major GPA: 3.55

Coursework: Business Quantitative Analysis, Operations Management,

Strategic Management, Customer Relationship Management, Management

Information Systems, Information Technology, Global Management, Hospitality

Management, Human Resources Management, Business Ethics & Responsibility,

Business Statistics, Microeconomics, Macroeconomics, Small Business

Management, Business Law & Finance, Financial Accounting, and Managerial

Accounting.

EDUCATIONAL HIGHLIGHTS

. Magna Cum Laude National Honor Society Member 2008-2009

. Dean's List: Fall 2007, Spring 2007, Spring 2008, Spring 2009

WORK EXPERIENCE

Dialight Corporation April

2010 - Present

Farmingdale, New Jersey

Materials Management Associate

. Construct material inventory analysis using MapicsXO and AS400

software.

. Confirm and document purchase orders through contact with

international vendors.

. Interpret multiple forms of logistics data and report conclusions

to master scheduler.

Buona Sera Restaurant April

2006 - Present

Red Bank, New Jersey

Upscale Server

. Consistently demonstrating professional customer service and

impeccable multi-tasking intelligence in a high volume restaurant.

. Service managerial responsibilities include organizing floor plan

and training employees.

Multiple Sclerosis Walk-a-thon

November 2008

West Long Branch, New Jersey

Non-Profit Event Organizer

. Exclusively obtained event support from accredited organizations

and local businesses such as MS Society via sponsorships and

donations.

. APP published article - "Local man with MS inspires Monmouth U. to

walk" -11/13/08.

Microsolv Technology Corporation

Eatontown, New Jersey

December 2005

Administrative Assistant

. Performed data entry, clerical assignments, and inventory analysis

using Peachtree Software.

References Available Upon Request

Contact this candidate