Manager Customer Service

Steven M. Feldman

*** *. ************ ***.

Glendora, CA 91741

************@*****.***

Cell: 626-***-**** - H: 626-***-****

SUMMARY

I am a supply chain professional with expertise in materials & logistics

management, change control and team-building. At Abbott Laboratories I was

responsible for meeting $200MM corporate shipment targets across a multi-

country region by maintaining customer stocks with sufficient shelf life at

target levels. Success resulted from my energetic positive attitude and

effective networking combined with multi-tasking, both internally and with

customers. As a very resourceful and communicative person, I'm someone who

responsibly gets the job done.

PROFESSIONAL EXPERIENCE

ABBOTT LABORATORIES - Supply Chain Manager 2004-2010

Nutritional Division - Dubai, United Arab Emirates - Managed a 4-man team

responsible for forecasting $200MM inventory & shipments to 4 plants

serving 15 countries.

. Phase-in/out of 4 major SIMILAC (infant formula) campaigns over a 10

year period by working closely with plants & regulatory ensuring all

materials were perfectly aligned with marketing expectations and

regulatory requirements.

. Worked with business excellence Manager to develop concept and

implement S&OP meetings for 15 countries within a 24-month

forecasting horizon.

. A 30% improvement in forecast accuracy within 6 months of first S&OP.

. Initiated and ran demand and forecast reviews at major hospitals

resulting in sales increases of 25% in Year 1 and in some cases forced

out competition

. Led on-site demand reviews at major hospitals on a quarterly basis and

distributors every 6 months followed up by purchase orders vs

forecasts to relevant global plants.

ABBOTT LABORATORIES - Logistics Manager 2002-2004

Pharma, Nutritional & Hospital Divisions - Riyadh, Saudi Arabia - Managed a

5-man team responsible for forecasting $125MM inventory & shipments to 11

plants serving 15 countries.

. Presidential Inventory Control and Forecasting Award: Reduced

inventory at Saudi distributor from $53MM stock (300 days) to $13MM

(120 days) with zero negative impact on stocks.

. Reduced required warehouses at the Saudi distributor from 5 to 3

. Reduced potential short dated expiries from 15% to 2% and then

maintained low percentages

ABBOTT LABORATORIES - Distribution Manager 1998-2002

Pharma, Nutritional & Hospital Divisions - Dubai, United Arab Emirates.

. Managed a 3-man team responsible for forecasting $50MM inventory &

shipments to 14 countries.

. Reduced turn-around time from 2 months to 2 weeks, streamlined the

complaint process for the region and eliminated incorrect submission

reports

ABBOTT LABORATORIES - Order Processing & Shipping Manager 1993-1998

Pharma, Nutritional & Hospital Divisions - Zwolle, the Netherlands

. Managed 8 customer service planners servicing Turkey, Africa and

Middle-East

. Reduced safety-stock level at distribution centre in Holland for

Middle-East, Africa & Turkey from $1.5MM to $40K by introducing JIT

(just in time) deliveries

. Managed a new process working with USA donation organizations to

liquidate short dated product. Captured 20% of costs versus zero

Additional experience:

WAVIN REPOX bv - Shipping Manager 1990-1993

Epoxy pipes & fittings manufacturer - Hardenberg, The Netherlands. Aside

from transport planning and shipment preparation, was a Trainer for a 2-

year continuous improvement project. Rolled out 8 modules to a 225 man

division

EDDY de KROES Intl. Contracts & Documentations Coordinator

Top-quality beef by container-load from South America. Rotterdam, The

Netherlands

AAFES (US Army Air force Exchange Service) Distribution Director

Directed 6 warehouse persons & 2 order-processing clerks. Soesterberg, The

Netherlands

ALLEN-BRADLEY bv Service-stock coordinator

Industrial PLC's - Coordinated parts to USA/German repair centres -

Uithoorn, Netherlands

DESOMA Intl Order Processing & Documentations clerk

Perfumes/Cosmetics from Europe for consolidation & shipment to Mexico -

Chula Vista, CA

MILITARY

US Army - Operations clerk - 509th Airborne Infantry, Vicenza Italy

Procurement and support of training materials for training exercises of 175-

man company

SPECIAL SKILLS/TRAINING

. Proficient in Microsoft Excel, Word & PowerPoint, Lotus Notes &

Internet

. Extensive in-house training at AAFES of merchandising & retail mgmt

. ISO 9001 certification & compliance training

. Qualitas training certification to be a quality trainer

. Dangerous-goods airfreight certification

. DRP & MRP in AS-400 training

. Class A, manugistics & JDA training

LANGUAGES

Fluent Dutch & German. Good French & Arabic. Basic Russian (studying

Spanish).

Education: Bachelors degree - business - Univ of Maryland (Munich,

Germany campus)

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