Project Manager Management
Resume:
**+ years Management and Project Management experience. Currently working
as a project manager in the Emdeon PMO, managing multiple projects.
Previously managed a group of 8 Business Analysts/Project managers.
Expertise in strategic, tactical and operational planning, computer data
management, and technical data management. Complete understanding of
operational processes development, product design and development with
extensive understanding of organizational project/program/line management,
advanced PC skills, and the ability to work in a dynamic fast paced
environment.
Business Skills
PROCESS DEVELOPMENT MANAGED TEAM MEMBERS ACROSS ALL SHIFTS
ISO 9000 Computer Systems Integration
Business Analysis Network Documentation
Engineering Design Managed Hourly and Salaried Employees
Coaching & Counseling Business Management
Operations Management Conflict Resolution
Process Flow Enhancement Budgeting
Production Management Project Management
Communications Customer Interface
Risk Mitigation Software Integration
Team Building/Facilitation Managed Offshore Team
Contract Management Internal Liaison
Systems Integration
TECHNICAL EXPERIENCE
PROJECTS MANAGED: LAN, WAN, AND MAINFRAME IT PROJECTS, MAINFRAME, CUSTOM
SOFTWARE DEVELOPMENT AND IMPLEMENTATION, HEALTHCARE, TELECOM
Software/Databases: MS Word, MS Access, MS Exchange, MS Excel, MS Project
7.0, MS Project Server 7.0, MS Power Point, Gold Mine, Visio, Acrobat,
Lotus 123, HP PPM 7, SharePoint, Net Meeting, InstallShield, DemoShield,
ExpenseAble, Photo Shop, Quark Express, Adobe Acrobat, Paint Shop Pro,
NetStudio, MacroMedia Flash, Front Page, 3Space Publisher, pcAnywhere, Dial-
Up Networking, HyperTerminal, Telnet, VNC, FTP, Visual Basic, SQL, MS
Access, Paradox, dBase III+
PROFESSIONAL EXPERIENCE
HP ENTERPRISE SERVICES - TENNCARE, NASHVILLE, TN, 37228
DEC 09 - PRESENT
HEALTH CARE
HP Enterprise Services is the global leader in information technology
services delivering enterprise-class IT infrastructure consulting, support,
outsourcing, financing and Education.
Technical Services Delivery Manager, IT
. Responsible for leading a group of System Engineers in the development
and support of software applications within the TennCare organization.
. Responsible hiring, progress reviews, and raises.
. Responsible for approving reviewing all development work and approving
for production release.
. Act as project manager for the VIP project and the timely delivery of all
project deliverables
. Responsible for all phases of project management from Initiating to
Closing.
. Managed and applied SDLC Methodology for all systems development projects
. Responsible for Projects updates in both formal and informal settings.
. Responsible for leading project team meetings.
. Responsible for managing all resources both contracted and non-
contracted.
Emdeon Business services, nashville, tn, 37122
Mar 08 - Nov 09
HEALTH CARE
Emdeon is a leading provider of revenue and payment cycle solutions that
connect payers, providers and patients to integrate and automate key
business and administrative functions throughout the patient encounter.
Through the use of Emdeon's comprehensive suite of products and services,
its customers are able to improve efficiency, reduce costs, increase cash
flow and more efficiently manage the complex revenue and payment cycle
process.
Project Manager, PMO
. Worked with business owners to gather and document all Requirements both
business and technical.
. Responsible for the creation of all project charters as well as primary
stakeholder sign-off.
. Responsible for all phases of project management from Initiating to
Closing.
. Managed and applied SDLC Methodology for all systems development projects
. Responsible for Projects updates in both formal and informal settings.
. Responsible for leading project team meetings.
. Responsible for the procurement of all project related expenses including
capital assets.
. Responsible for managing all resources both contracted and non-
contracted, on shore and off shore.
. 90% plus on-time delivery of all products and services
Projects Managed:
. Applications Development/Infrastructure - To transition all inbound
claims processing from mainframe to Windows based technology resulting
in $2.2M in annual run rate savings
. Managed a PCI compliance project to protect to annual revenue of $4M
. Applications Development/Infractructure/Compliance - Managed
relocation of dial up network from vendor to the Emdeon internal
network resulting in $240K in annual run rate savings
. Infrastructure - Managed the relocation of two remote data centers,
consisting of systems and circuits into the Emdeon data center
Technologies: MERCURY ITG/PROJECT and HP PPM 7.5, MS Office (MS Word, MS
Project, MS Excel, MS Power-Point 2007, AND Visio) PDF file creator
EMDEON BUSINESS SERVICES, Nashville, TN May 2006 - Mar 2008
HEALTH CARE
SUPERVISOR, CLEARINGHOUSE SERVICES IT/BA PROJECTS TEAM
. Monitor and develop reporting for pending projects and master
projects being worked by BA/PM Projects Team.
. Assist with and approve any updates and publish necessary changes
to Service Management standard operating procedures.
. Enforce the team utilize standard operating procedures and standard
naming conventions in Mercury ITG
. Act as liaison between PMO and service management.
. Ensure PMO Project Lifecycle / SDLC methodology and documentation
is enforced and utilized in Service Management
. Participate in budget forecasting with management team.
. Creation of Clearinghouse services Steering Committee including all
documentation.
. Chair of Clearinghouse Services Steering Committee.
. Responsible for employee reviews, promotions and raises.
. Responsible for the creation of SOPs for Business Case/Cost
Analysis
Technologies: MERCURY ITG/PROJECT, MS Office (MS Word, MS Project, MS
Excel, MS Power-Point, AND Visio)PDF file creator
Cardinal health, Pyxis San Diego, CA Jan. 2002 - May 2006
Health care
INFORMATION TECHNOLOGY PROJECT MANAGER
Served as Project Manager for a leader in the health care
industry, which offers Pyxis products that improve patient safety and the
quality of clinical care through automation technology. Managed and
implemented multiple, domestic and international projects through full
project life cycle. Primary post sales contact for project and business
relationship needs, ensuring accurate integration, as well as facilitating
a smooth transition from sales to service methodology and delivery of
services.
. Primary contact for all business relationship needs in both hospital
and clinical settings
. Responsible for Business Requirements Documentation.
. Identify project stakeholders, both internally and externally, and
manage resources.
. Develop project plans, estimations, specifications, flowcharts,
presentations, and processes using a proprietary project management
application (PAR).
. Design, develop and facilitate training material.
. Installation, configuration and support of Networks, PC hardware,
Operating systems, and peripherals.
. Managed all upgrade and new installation projects - Coordination of
events with Hospital Management, HIT, Facilities, pharmacy and nursing
staff
. Responsible for status updates on all projects in both formal and
informal settings.
. Proactive identification and resolution of issues that may impact
project deliverables.
. SQL Scripts
. Hands on installation of all software and hardware.
. Responsible for interface to HIS and ADT systems within health care
facilities
. Responsible for interfaces to multiple pharmacy systems
. Responsible for the training of all customers.
Projects Managed:
INFRASTRUCTURE - SERVER CONSOLIDATION EFFORT - MULTI-MILLION DOLLAR
SERVER CONSOLIDATON PROJECT FOR HCA TRI-STAR SYSTEMS. EFFORT TO
CONSOLIDATE 5 SERVERS TO ONE. TRANSITION INCLUDED THE MOVE FROM A WAN TO
A MAN, DRASTICALLY REDUCING DATA TRANSFER TIME.
NASA - CAPE CANAVERAL, FL - IMPLEMENTATION OF AUTOMATION AND INFORMATION
SYTEMS TO MONITOR AND CONTROL ALL PARTS AND TOOLS USED IN SPACE SHUTTLE
RESTORATION PROJECTS.
ST. THOMAS HEALTH SYSTEMS - GREATER NASHVILLE AREA- PROJECT INCLUCED THE
PLANNING AN D WEEK LONG UPGRADE/EXECUTION OF HOSPITAL WIDE PYXIS SYTEMS
MULTIPLE START TO FINISH IMPLEMENTATIONS OF PATIENT CARE SYSTEMS -
IMPLEMENTATION OF MED SYSTEMS WHICH TYING INTO FACILITIES HMS AND ADT
SYSTEMS. ALL MED SYSTEMS WERE RESPONSIBLE FOR ACCURATELY BILLING PATIENT
ACCOUNTS FOR ALL CHARGED MEDS
Technologies:
MS WINDOWS NT, SQL, MS WORD, MS EXCHANGE, MS EXCEL, MS PROJECT, MS POWER-
POINT, VISIO, ACROBAT, PCANYWHERE, INTERFACE TO HIS and ADT SYSTEMS
EQUINOX INFORMATION SYSTEMS, MADISON, TN November 1998 - October 2001
Telecommunications
PROJECT MANAGER
Served as Project Manager for telecommunications software company. Hired
to develop, institute, and manage implementation process from ground up.
Managed and implemented multiple, domestic and international projects
through full project life cycle. Primary post sales contact for project
and business relationship needs, ensuring accurate integration, as well as
facilitating a smooth transition from sales to service methodology and
delivery of services.
. Responsible for Business Requirements Documentation.
. Identify project stakeholders, both internally and externally, and
manage resources.
. Develop project plans, estimations, specifications, flowcharts,
presentations, and processes.
. Design, develop and facilitate training material, including
interactive CBT's and Demo's.
. Installation, configuration and support of Networks, PC hardware,
Operating systems, and peripherals.
. SQL Scripts, DB setup and manipulation.
. On site and remote installation, configuration and support of PC
hardware, Operating systems, and peripherals.
. Responsible for status updates on all projects in both formal and
informal settings.
. Proactive identification and resolution of issues that may impact
project deliverables.
. Management of hardware inventory, maintaining necessary product
levels.
. Customer training in both small groups and class room settings.
. Developed all policies and procedures for entire implementation
process
. Developed communications policies and procedures, internal and
external, as related to product implementations.
. Developed and automated all post sales, standardized letters, both
formal and informal.
Project Managed:
XO COMMUNICATIONS - IMPLEMENTATION OF DATA COLLECTION, FRAUD MONITORING,
AND CALL DETAIL RECORD (CDR) VIEWING SOFTWARE AT ALL LOCATIONS NATIONWIDE
AND LONDON
MCLEOD USA - IMPLEMENTATION OF DATA COLLECTION, FRAUD MONITORING, AND
CALL DETAIL RECORD (CDR) VIEWING SOFTWARE AT ALL LOCATIONS NATIONWIDE.
Technologies:
MS WINDOWS NT, MS WORD, MS ACCESS, MS EXCHANGE, MS EXCEL, MS PROJECT,
VISIO, ACROBAT, WAN / LAN networks, SQL. SWITCHES: DMS 100, 250 AND 500,
DEX, AND SIEMENS.
THE KODAK COMPANY (FORMERLY SCITEX), CHICAGO, IL 1996-1998
PRINTING INDUSTRY
Served as Installation Representative/Project Manager for the printing
industry's leading software and hardware provider. Primary post sales
contact for project and business relationship needs, ensuring accurate
integration, as well as facilitating a smooth transition from sales to
service methodology and delivery of services.
Manage entire project from Point of Sale to Customer Service hand-off.
. Work with project stakeholders to identify and confirm necessary
resources.
. Proactive identification and resolution of issues that may impact project
deliverables.
. Full TCP/IP network configurations as well as NFS Mounts for NT networks.
. Responsible for full service integration of High-end scanning, laser
imaging equipment, and printers, UNIX/AIX, RISC 2000 based systems,
Macintosh systems and software.
. Responsible for full on-site training of all hardware/software packages.
. Responsible for project status reviews.
. Responsible for customer training in both large and small group settings.
Technologies: UNIX AIX, XWINDOWS, MS WINDOWS NT, MS WORD, MS ACCESS, MS
EXCHANGE, MS EXCEL, MS PROJECT, ACROBAT, MAC OS
NEC, NASHVILLE, TN 1994-1996
PRINTING INDUSTRY - PRE-PRESS
Served as Command Center Manager, responsible for a team of eighteen
employees, all shifts. Delegated to create and institute employee training
program, encouraging peek performance of all employees.
. Responsible for developing and administering departmental procedures.
. Responsible for production schedules and on-time customer delivery.
. Created and instituted employee training and development program.
. Monitored departmental work quality, minimizing material waste.
. Created quality assurance system to minimize errors in file
transmissions.
. Employee reviews, raises, and bonuses.
. Designed and developed employee work schedule rotation system including
all Overtime.
. Responsible for trouble-shooting and maintaining all hardware and
software.
. Installation of hardware and software.
Technologies: UNIX AIX, MAS OS, MS WINDOWS 98, MS WORD, MS ACCESS, MS MAIL,
MS EXCEL, PHOTOSHOP, QUARK EXPRESS,
EDUCATION
Bachelor of Science - Computer Science, 1990
Trevecca University, Nashville, TN
CERTIFICATION
(PMP) PROJECT MANAGEMENT PROFESSIONAL - PMI
(CSM) Certified Scrum Master - Scrum Alliance
2007 Arden Ct.
Mt. Juliet, TN 37122
Ed Gonyea, PMP, CSM
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