Customer Service Sales

Michele C. Schmitt

**** ****** ******** ****: 770-***-****

Kennesaw, GA 30152 **********@*****.***

SENIOR LEVEL STRATEGIC SALES, OPERATIONS, AND MARKETING EXECUTIVE

Strong Operations Leader with Proven Ability to Develop & Foster Emerging

Leaders to Success

A highly experienced Operations Executive who has demonstrated the

ability to lead diverse teams of professionals to new levels of success in

a variety of areas within a large education corporation, cutting-edge

markets, and fast-paced environments. Strong industry and business

qualifications with an impressive track record of more than 15 years of

hands-on experience in strategic planning, business development, project

and product management, as well as financial management, team building and

assessment. Proven ability to successfully analyze markets' critical

business requirements, identify deficiencies and potential opportunities,

and develop innovative and cost-effective solutions for enhancing

competitiveness, increasing revenues, and improving customer service

offerings. Delivered, strong and sustainable revenue gains in both mature

and emerging markets.

Areas of expertise include:

. Motivational Leader

. Great Communicator

. Revenue Generator

. Strategic Planner

. Individual / Team Assessment

. Team Player

. Development Trainer

. Strategic Alliances

. Business Developer

. Problem Solver

. Forward-Thinking

Professional Experience

knowledge Learning Corporation - Southeast region January 1994 - Present

Knowledge Learning is the Nation's largest Early Care and Learning

provider, for children age six weeks to 12 years.

Vice President of Operations

August 2005 - Present

Managed high volume 98 million dollar ECE business, delivering the highest

customer retention/ satisfaction Gallup scores in the company, rebuilding

depleted markets through team building and high customer service delivery.

Impact: Increased total recurring revenues by 30 million to a profitable

margin, from $70 million to more than $99 million in less than 5 years.

Recognized by top executives for profitability growth.

o 2005 Catalyst Leader of recovery team post Katrina devastation to return

to a year on year revenue growth of +15% in revenues

o 2006 Catalyst Top ancillary revenue growth in added value product sales

to exceed prior year by over $350,000

o 2008 Catalyst Establishing critical partnerships with licensing and

regulatory agencies in six states in order to achieve impeccable

integrity within the industry to assist in growth and stabilization of

highly regulated business

o 2009 Catalyst Region with most District Managers in Eastern Division to

achieve planned DOI for fiscal year 2009

Job Description as Region Vice President

o Strategically recruited, trained and coached 13 District Managers in six

states, to drive revenue growth, cost control, increasing enrollment and

delivering excellent customer service to families in 131child care

centers in southeast region.

o Interface with industry partners to include regulatory agencies and

government sponsored programs as well as spearheading educational

initiatives within my region

o Streamlined and achieved high quality operations, while controlling

operating costs, and creating greater profitability

o Created sales training program for phone, web site and walk in

inquiries in order to improve overall sales conversion rates by 25%

o Integral project team member to redesign and redefine management

structure across 1700 centers nationwide

o Develop and Present company vision and mission in order to motivate

front line managers to operate with highest integrity and confidence

to support a growth company mentality

KNOWLEDGE LEARNING CORPORATION (cont)

District Manager January 1999 - August

2005

Directed the financial and operational management of 8-37 child care

centers within several southeast markets including Orlando, Tampa, Palm

Beach and Atlanta for both community based and employer sponsored child

care centers.

Impact: Rebuilt drastically declining business into a profitable, high

quality and operationally sound educational offering for parents within the

Metro Atlanta Area.

o June 2000- Awarded Rookie of the Year

o 2004 Highest FTE Growth - Eastern Division

o 2004 Synergy Leadership Award

o 2005 Employee of the Year award for the Eastern Division

Job Description as District Manager

o Recruit, Train and coach team of Center Directors with in a metro area

for centers with licensed capacity of 99 to 220 children

o Develop, design and implement new high standard hiring practices for

all KLC employees which is now used nationwide still today

o Design, recruit and implement a grant funded resource team of 12

staff, to manage, regulate and build a high quality pre-k program

within the Georgia market to support a 5 million state funded contract

o Strategically lead KLC's involvement in state funded pre-k initiatives to

support for-profit education business

o Represent KLC in all government relations including boards and

associations pertaining to and regulating the child care industry

o Formed a unique network alliance to be the voice of for-profit education

in support of "no child left behind"

o Developed aggressive recruitment plan to secure 78 high qualified

teachers for pre-k classrooms

KinderCare At Work - Florida June 1994 - December 1999

Provide high quality, nurturing and educational offerings to families

in dedicated on site employer sponsored child care centers throughout

FL, including Orlando, Palm Beach and Gainesville

Executive Center Director

June 1994 - December 1999

Manage, recruit and train a team of 25 - 60 teachers as well as managers

within an on-site employer sponsored child care center for Walt Disney

World, South Florida Water Management and Universal Studios

Impact: Built client base from ground zero, conceptualizing and realizing

strategic enrollment plan which generated highest occupancy new center in

the company of by enrolling 256 new families.

o June 2000- Awarded President's Award

o Awarded NAEYC accreditation

Job Description as Executive Center Director

o Business development and recruitment

o Served as a liaison for all client interaction including enrollment,

collaboration and conflict resolution

o Marketing on site for employer sponsored families

o Train, Mentor and Coach all levels of staff and management

o Maintain high operating standards in order achieve Gold Seal approval

from State of Florida

o Implement impeccable licensing history from first day of operation

EDUCATION

. Florida State University - Tallahassee, Florida

January 1989 - 1993

Bachelor of Science, Psychology

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