Design Quality Assurance

Benjamin Kopf

**** ****** ***** *** ( Interlaken, NY 14847 607-***-**** (day and

evening) ( *******@**.***

User Interface Designer

Profile

Passionate, detail-oriented professional with over 15 years of

progressively responsible experience in software and web design. Possesses

expertise in the areas of interaction design, user interface layout,

prototype creation, and work product delivery. Quickly identifies and

resolves complex issues/problems with strategic and innovative solutions.

Exercises outstanding communications skills while coordinating with

development teams and various other departments; ensures that objectives

are met and that customer satisfaction is achieved. Additional core

competencies include:

Client Relations ( Process Improvement ( Graphic Design (

Internet/Intranet/Web Technology

Mobile Hardware ( Operations Management ( Product Development ( Research (

Team Building

Selected Highlights

. Founded mobile app design consulting business and produced several apps

for iPhone and iPad that met with critical acclaim.

. Served as an integral member of a design team responsible for the

inception and development of a first of its kind product for 2D and 3D

architectural conception and collaboration (project Architectural

Studio)-the resulting product lifted physical workspace into the

digital world with a revolutionary user interface and earned a

tremendous amount of free press due to the famous principle architects

that endorsed the product.

. Directed and designed Design Review (formerly named DWF Composer), a

user interaction model that was used by architectural teams to review

and mark-up architectural drawings digitally rather than on paper,

which ultimately saved thousands of dollars in paper and shipping

expenses; created a prototype of the entire Design Review product.

Design Review is still used by most of Autodesk's customers today.

. Served as senior designer of Map3D (Autodesk Inc.'s flagship product)

and introduced "application audits," where every component in a user

interface was recorded in a database, reviewed by team members, and

changed as necessary. This system allowed for high-speed problem

identification and was adopted across an entire division.

. Produced a cutting edge design and review product that increased

customer workflow efficiency and moved outdated old-school practices

into the digital environment.

. Created a call response model at Aimtech Inc. to improve the quality

and timeliness from the support team; this model led toward same-day-

call-backs efficiencies of 100% and earned an 8.0 (out of 10.0) in

technical support venue from ComputerWorld magazine, which was the

highest rating given in that magazine's history.

. Personally designed and executed Jamba, which was a new application

that was noted as the first product to create applets for the web

without programming.

. Won Internet World's best of show award for applet creation products.

Career Track

SpinThought Inc. (Interlaken, NY)

Chief UI Designer and Founder 2009 to Present

. Principle designer for all mobile and web application development,

including iPhone, iPad, and Android apps.

. Designed, created, and maintained company website and mobile site.

. Handled all marketing aspects of the company including online and print

advertising and company brand.

Education Online (Arlington, VA)

Senior UI Designer, User Interface Group 2009 to Present

. Conducts pro bono user interface design work for a newly formed team of

educators specializing in bringing inexpensive tutoring to

individuals/students.

. Heads all facets of website layout and design.

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Benjamin Kopf

607-***-**** (day and evening) ( *******@**.***

Autodesk Inc. (Ithaca NY)

Senior Product Designer, Product Development (Geospatial Division) 2008 to

2009

. Guided a team of junior designers in bringing a broader range of

interface, interaction, and design experience for the division's

product design group.

. Created prototypes of software product lines.

. Produced layout guideline specifications to improve productivity and

product cohesion.

. Implemented interface auditing.

. Recommended and demonstrated new collaboration technologies.

Senior Product Designer, Product Development (AEC Division) 2005 to 2008

. Simplified and updated processes and tools for prototype construction.

. Contributed to the conception of a groundbreaking design and review

application.

. Designed components and workflow operations that enhanced the document

review process.

. Implemented a digital methodology to supplant the paper-based process.

. Created a full interactive prototype of applications.

Senior Interaction Designer, Product Development (BCS Division) 2001 to

2005

. Worked with architects and designers to create freeform conceptual

2D/3D environments.

. Appraised and recommended hardware technologies using direct tactile

interaction.

. Led design efforts to create a new collaboration interface that

mimicked the real world ease of desk-to-desk communication.

Senior Product Designer, Product Development (BSD Division) 1997 to 2001

. Collaborated with a design team during the creation of a visual

diagramming application intended for non-technical customers; several

variations of the product were produced, including a technical,

network, and business version.

. Created the necessary building block components to visualize

flowcharting and diagramming.

. Designed the original interaction methodology used for product tool

sets.

. Assisted quality assurance and technical publications in comprehending

and documenting test designs.

Aimtech Inc. (Nashua, NH)

User Interface Designer Prior to 1997

. Originally hired as the Technical Support Manager; oversaw 15 technical

support representatives.

. Directed the conceptualization and design of Aimtech's entire software

product line.

. Delivered detailed specifications to software development, quality

assurance, and technical publications teams.

. Created and implemented new processes and workflow systems.

. Enhanced support functions; formed a team of product specialists to

respond to the large call volume from the company's customer base.

. Established product design teams.

. Increased revenues and customer satisfaction by maintaining and

enhancing the company's flagship product, IconAuthor, a CBT (computer

based training) application, which allowed non-technical users to

create complicated software and hardware training programs for

educational and commercial use.

. Received the company's Development Award during the development of

Jamba, which was the last product produced before the company was

purchased by Asymetrix Corporation.

Education

Allegheny College, B.A. in Speech/Communications (with concentration in

marketing & advertising)

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