High School Computer

Mario Jorge Cuevas II

**** ***** **. ~ Simi Valley, CA 93063

805-***-**** ~ **********@*****.***

INFORMATION TECHNOLOGY TECHNICIAN

COMPUTER NETWORKING SYSTEMS ENGINEERING

QUALIFICATIONS

Experienced and knowledgeable Information Technology Professional seeking

to obtain training and acquire skills within a Technical Support and/or

Computer Networking role. Work well independently or in a group setting

providing all facets of computer support such as troubleshooting,

installations, and maintenance. Skilled in providing Customer and End-User

support. Easily identify and resolve technical issues and concerns.

Excellent communication and presentation capabilities.

EDUCATION & TRAINING

Moorpark College ~ Moorpark, CA (September 2006 - Present)

- Attending for general education

- Currently in the process of obtaining a Degree in Computer Networking

Systems Engineering.

. Completed Courses: Intro to Networking & Telecommunications,

Fundamentals of Computer Networking, and Internetworking TCP/IP.

. Courses in Progress: MS Windows Administration, MS Windows

Network Server, and Cisco Systems 1&2.

Santa Susana High School ~ Simi Valley, Ca (August 2003 - June 2006)

- Attended for academics, Internet Development, Computer Networking,

Computer Service Repair, Graphics and Publications, and Small Business

Entrepreneur.

- Received awards for having a GPA of 3.5+.

- Received Certificate of Achievement for Computer Networking and

Computer Service Repair.

- Received High School Diploma.

Senior Project ~ Santa Susana High School ~ Simi Valley, CA (April 2006)

Computer Networking and Service Repair

- Upgraded three classrooms full of computer from Windows 2000 to

Windows XP Professional.

- Installed programs such as Microsoft Office 2003, Trend Micro, etc.

- Maintenance computers by removing old hardware and installing new

hardware such as hard drives, video cards, sound cards, and RAM

Simi Valley High School ~ Simi Valley, Ca (September 2002 - June 2003)

- Attended for academics and Web Design.

PROFESSIONAL EXPERIENCE

Andrews International ~ Simi Valley, CA (August 2008 - Present)

Security Officer

- Patrol the entire mall while doing restroom checks, store walk-

throughs, and made any advisals that broke our Customer Code of

Conduct.

- Mobile patrol in the parking lot while looking for suspicious behavior

and providing courtesy vehicle assists.

- Write Incident Reports and complete Daily Activities Reports.

- Conduct audits for lost and found items.

- Attend Staff Meetings regarding any events occurring during the week.

- Interact with Law Enforcement Officials with shoplifting, vandalism,

and any internal investigations.

- Received Officer of the Quarter for the first quarter of 2009.

Promoted to Sergeant (Security Supervisor) (November 30, 2009)

- Conduct and organize Quarterly Training.

- Reprimand other Security Officers and initiate and participate in

employee counseling.

- Provide leadership, supervision, and assisted with orientation of new

Security Officers.

- Micromanage deployment of other Security Officers throughout the mall

and ensure Patrol Plan compliance.

- Ensure Deggy patrols are completed and scheduled assignments are

completed.

- Provide the work schedule for all employees and manage any vacation or

time off.

Cosmo Store Services (Home Depot Vendor) ~ Simi Valley, CA (July 2008 -

August 2008)

Stocker

- Stocked items and refilled the shelves strictly in the hardware

department.

- Made price changed and labels for items accordingly.

- Provided Home Depot with the latest merchandise at the front of the

department and located items that were claimed to be out of stock.

- Traveled to seven different stores to carry on specific duties for

Home Depot.

Pottery Barn ~ Southlake, TX (October 2007 - April 2008)

Stocker

- Unloaded a UPS truck full of merchandise and placed it on the shelves

accordingly.

- Brought down items that customers wanted to purchase.

- Helped customers bring heavy items to their vehicle.

- Conducted price changes if needed.

- Counted inventory, conducted store floor plans, and ordered store

supplies when needed.

Costco Wholesale ~ Simi Valley, CA (July 2006 - May 2007)

Stocker

- Stocked the freezer and cleaned up the area of trash.

- Assisted other departments throughout the store with stocking

merchandise.

- Made store signs depending on any price changes and item relocation.

Costco Wholesale (seasonal) ~ Simi Valley, CA (December 7, 2005 - December

30, 2005)

Front End Assistant

- Boxed customers' items in needed for easy carry.

- Brought in shopping carts from the parking lot for a whole day if

scheduled.

- Condensed items on the shelves to removed empty boxes for use at the

front end.

- Folded clothes, organized books, and put items back where they belong

after closing.

Albertsons ~ Moorpark, CA (February 2005 - November 2005)

Courtesy Clerk

- Bad groceries, helped customers out to their vehicles, swept the

floors, and bring in shopping carts.

- Conducted store maintenance such as setting up displays and clean ups.

Promoted to Bakery Clerk (October 2005)

- Prepared bagels, doughnuts, and many types of bread for baking the

next morning.

- Wrote on and decorated Birthday cakes for customers.

- Took out the trash hourly and maintained a clean work environment.

- Baked fresh French break hourly.

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