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Manager Customer

Bloomingdale, Illinois, 60108, United States
May 30, 2010

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*** ******* ****


HOME # (224)***-**** CELL # (708)***-****

OBJECTIVE : Seeking a responsible managerial position which will utilize my skills,

experience, educational background and ability to effectively seek out and solve operational

difficulties. A progressive organization with opportunities for personal growth and professional

advancement will benefit from my contributions.

QUALIFICATIONS: Over 40 years of successful managerial experience in traffic and

warehousing, in progressively more responsible capacities. Excellent communication skills,

relating comfortably and effectively with customers, employees and fellow managerial staff

members, both individually and in groups. Familiarity with all aspects of traffic and distribution,

from consolidating shipments for improvement of efficiency and pricing, to designing new

packaging for the elimination of unnecessary waste. Proven leadership qualities, capable of

motivating teams of 25 or more individuals to enhance both productivity and quality of

performance. A team player philosophy allowing experience and knowledge of the transportation

industry to increase with each new position.


Chicago Transit Authority, August 2009 - Present

Treasury Department – Encoder

Worked in the encoding department producing the encoding cards used by the public for

entrance to the CTA transportation systems.

Finn-Power International, December 2006- 2009

Warehouse & Logistics Manager

Responsible for inbound shipments from vendors & returns from customers (RMA).

Supervise outbound parts shipments, i.e. picking, packing & determining best routes

according to customer needs. Supervise cycle counts of multiple parts stocked in warehouse

to insure integrity of inventory amounts. Responsible for safety & cleanliness in the

warehouse. Supervise 12-15 employees.

Pilot Airfreight, Wood Dale, IL January 1998 – 2006

Operations Co-Ordinator: Responsible for determining routings per customers shipping

requirements. Includes booking shipments on airlines, local LTL and over the road carriers.

Customer interaction is a strong suit, necessary to the success of the business.

North American Plastics, Aurora, IL January 1996 - 1998

Transportation Manager: Private label, fast growing manufacturer of industrial and

household trash bags for various retailers, including Sam’s Club, Wal-Mart, Rubbermaid and

Ace Hardware. Responsible for rate negotiations with carriers, inbound and outbound

transportation coordination, claims, and the start-up of a central distribution facility.

Directed shipments of internal and outside manufacturing to fulfill customer needs and

distribution center inventories. Formed a working relationship with consignees, customer

service and transportation departments.

Alberto Culver USA, Inc., Melrose Park, IL September 1991- February 1995

Warehouse Manager: Responsible for overseeing the documentation of both inbound and

outbound shipments. Personally supervised the loading of all international shipments,

including the review of all customer orders for accuracy and resolution of discrepancies.

Direct involvement with the scheduling of customer pool and LTL shipments, utilizing the

Located Warehouse Management System. Daily supervised a staff of 25 to 35 warehouse


Gerardo & Son Motor Service, Rosemont, IL July 1987 – August 1991

Outbound operations Manager: Handled on average of 80 to 100 outbound loads per week

for a 48 state authority carrier. Interacted with both shippers and consignees to ensure the

most productive utilization of resources relating to routing, LTL maximization and driver

hours. Reviewed driver log books and tractor maintenance records on a routine basis for a

staff of 25 drivers and 5 dock employees.

International Harvester, Chicago, IL October 1967 – April 1987

Consolidation Supervisor, Packaging & Loading Supervisor, Assistant

Traffic Manager, Rate & Route Analyst

Milwaukee Railroad, Chicago, IL August 1965 – October 1967

LCL Co-Ordinator/Rate Clerk: Oversaw the maximization of car usage while maintaining

minimal rates.


Northwestern University Chicago, IL

Major: Transportation

3 years of studies completed

Triton College River Grove, IL

Major: Business Administration

2 years of study completed

College of Advanced Traffic Chicago, IL

Major: Transportation

Associate Degree


Available upon request

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