Quality Assurance Project

DAVID A. POLAND

**** ********** **, ******, ** 66227, 913-***-****, ***********@*****.***

Career Summary

Innovative and successful Senior Software Engineer experienced in managing

direct reports, providing team leadership and the mentoring and career

development of junior team members. Technical expertise in developing and

executing test strategy plans with specialization in optimization and

performance tuning of complex enterprise systems. Primary job functions

include test planning, data creation, test case and script development,

test execution, and documenting and reporting on test results to key

stakeholders. Proven track record of reducing business operating costs

through elimination of functional and performance issues. Effective in

handling time sensitive high-priority and complex projects. Solely

responsible for resolving a major desktop computer performance issue

affecting thousands of desktop computers in the Sprint PCS Call Centers

that resulted in an estimated savings of $12 million dollars a year in lost

productivity.

Areas of Expertise

Management & Coordination of Direct Reports . Performance, Functional &

Quality Assurance Testing . Project & Program Management . Strategic &

Operational Project Planning . Risk Assessments . Software Development Life

Cycle . Issue Troubleshooting & Diagnostics . Defect Tracking & Resolution

. Training and Mentoring

Professional Experience

Advanced Technology Group, Overland Park, KS - 02/10 to Present

Senior Consultant

Responsible for researching, designing and developing a training curriculum

for Load & Performance software testing best practices and procedures.

Responsible for developing a series of training classes on implementing the

HP LoadRunner software tool for Load & Performance testing for multiple

communication protocols. Conduct and lead training classes for the HP

LoadRunner software tool with focus on protocol scripting specifics, best

practices, manual and automatic parameter correlation, transaction

measuring, issue troubleshooting and resolution, output and diagnostics,

analyzing and interpreting load test results, data management and test

results generation and reporting.

Deliverable highlights include:

. Develop and conduct a training curriculum for industry standard Load &

Performance software testing best practices and procedures.

. Develop and conduct a series of training classes for implementation

and usage of the HP LoadRunner tool for Load & Performance testing

with each session covering the different aspects and specifics of

scripting requirements for the HTTP, Tuxedo, Mainframe and Winsock

network communication protocols.

. Develop and conduct a training curriculum for HP Virtual Table Server

(VTS) for data management.

. Develop and conduct a training curriculum for PL/SQL Developer for

data procurement.

. Coordinate, schedule, conduct and lead multiple Load & Performance

training classes for the client covering best practices/procedures and

usage of the HP Loadrunner software tool.

. Analyze current LoadRunner application test scripts and document the

manual applications steps and data requirements necessary to reproduce

the scripts.

. Provide Load & Performance subject matter expertise, guidance and

knowledge transfer for clients and team members.

. Analyze, document and provide improvements and enhancements for

current Load & Performance processes and procedures.

. Document and develop Load & Performance process flow diagrams

detailing from start to finish the high level steps, requirements,

milestones, GO/NO GO decisions and deliverables required for a

successful Load & Performance test cycle.

. Establish Load & Performance test criterion entrance requirements for

successful completion of process flows.

. Implement usage of the HP Virtual Table Server (VTS) for enhanced HP

LoadRunner test data management.

. Develop automated macros to significantly decrease the time required

for customization of HP LoadRunner scripts.

. Troubleshoot and provide assistance for the client and team members

for customization and playback of HP LoadRunner application scripts.

. Provide analysis, communication and recommendations of Load Test

results from HP LoadRunner for the client and team members.

. Conduct hiring interviews for candidates for Quality Assurance testing

position roles for multiple client sites.

Kustom Signals, Inc., Lenexa, KS - 03/08 to 01/10

Senior Software Test Engineer

Managed and provided leadership for direct reports. Designed, managed and

implemented test environments and test plans for new products and features

ensuring adherence to defined processes and procedures. Coordinated,

partnered and gathered test requirements from Product Management,

Requirements Analysts, Software and Hardware Engineering, Project

Management and Quality Assurance teams. Administered software builds,

release packaging, source management and change management activities

through company standard software tools. Responsible for creation and

refinement of best test practices and procedures, issue tracking software

selection and implementation and source management software standards for

integration into the company standard processes. Responsible for

identification of hardware and software defects for projects with

specialization in embedded systems. Provided detailed status reports of

testing progress for upper management.

Deliverable highlights include:

. Interviewed, hired and managed a team of direct reports. Provided

leadership, scheduling, assignments and reporting direction related to

testing and project level requirements.

. Provide ongoing mentoring and training of best test practices and

processes to other team members.

. Provided management with support and analysis of current issues with

regard to risk, prioritization, estimated resolution time and impacts

to the project schedule or milestone dates.

. Communicated and coordinated with multiple virtual teams spread across

different geographic areas and time zones for issue troubleshooting,

status and resolution.

. Responsible for creating company standard test processes and

procedures and ensuring adherence to the process.

. Created a training curriculum and provided training classes on the new

toolsets and test procedures for both management and team members.

. Analyzed, designed and implemented test strategies and test plans for

projects based on Software Requirements Specifications (SRS)

documentation.

. Managed and performed testing activities for multiple projects

concurrently.

. Identify, document and drive to resolution all issues encountered

during project testing.

. Provided environment and change management support ensuring that all

test environments are in sync and are running the same hardware and

software versions.

. Tasked as a proxy to provide project management support for project

managers that were out of the office or unavailable in addition to my

regular duties.

Sprint, Overland Park, KS - 12/97 to 03/08

Senior Software Performance Engineer

Managed a software performance test team providing testing and quality

assurance for Sprint production software releases. Ensured load &

performance testing adhered to defined processes, procedures, quality and

standards utilizing the Mercury LoadRunner, Mercury Performance Center and

Segue Silkperformer software. Coordinated and partnered with multiple teams

across the enterprise to diagnose, troubleshoot and resolve software and

hardware issues. Provided detailed analysis documentation and status

project reports for upper management. Involved in the full performance

testing cycle: project initiation meetings, requirements gathering, test

environment configuration/verification, test data creation/gathering,

performance test execution, tuning, analysis of results and issue

resolution. Responsible for debugging of testing environment, including

hardware, software and middleware (EI, NMS, P2K, Ensemble, EAI, ASI, etc).

Identify configuration, application and middleware defects that contribute

to poor performance and drive issues to successful resolution.

Deliverable highlights include:

. Managed a team of Junior Performance Engineers providing

employee career development, training, mentoring,

employee reviews and assessments.

. Piloted and managed several internal software test tools and

procedural change initiatives. Mentored and trained other team members

on the new toolsets and processes.

. Created risk and vulnerability assessments, with consideration given

to hardware and software requirements, resource availability, network

availability, project testing status, staffing needs, training needs

and expenses.

. Managed load & performance testing of all projects for the POS (point

of sale) system deployed at all of Sprint's third party vendor centers

across the country for the past three years.

. Managed multiple Load & Performance testing projects across 27 major

Sprint production releases contributing to a realized cost avoidance

of several million dollars that would have been incurred due to

production outages and downtime resulting from undiscovered software

and hardware defects.

. Provided Program Management of budget controls, resources, cross-

divisional communication, reporting, project release scheduling,

impact assessments and project authorizations. Worked closely with

Project Managers and provided assistance with administration and

communication issues that developed with cross-divisional projects.

. Supported the Disaster Preparedness & Planning team and the Project

Release Management Board by providing input on project requirements

such as high-level timelines, co-dependencies and prerequisites.

. Solely responsible for resolving a major desktop computer performance

issue affecting thousands of desktop computers in the Sprint PCS Call

Centers that resulted in an estimated savings of $12 million dollars a

year in lost productivity.

. Tasked as a management proxy for group affiliates that

needed urgent issues escalated to the Executive

Management level for evaluation or a decision for mission

critical applications.

. Provided support in the formation and development of a

testing organization for functional testing, performance

testing, network and tools management and quality

assurance.

. Managed a large scale project for the definition and deployment of the

software desktop build standard for several thousand desktop computers

at all Sprint PCS call centers.

. Assigned as a subject matter expert to provide support and detailed

analysis for Sprint Customer Care Applications during Application

Rationalization meetings to determine duplicate application

functionalities, best practices, hardware consolidation and potential

cost savings between Sprint and Nextel after the merger.

Black & Veatch, Overland Park, KS - 1/95 to 11/97

Microcomputer Specialist

Provided desktop and server issue resolution and support for multiple

hardware brands and configurations connected across 5 different network

types (Windows NT, Banyan Vines, Novell, DECNET and LAN Manager).

Deliverable highlights include:

. Managed the setup, configuration and deployment of NT 4.0 servers and

workstations. Created and deployed automated NT installations.

Performed NT 4.0 hot fix and service pack installations. Performed NT

4.0 administrative duties related to adding and removing users, user

login auditing, event log security auditing, performance auditing,

creation of network shares, editing user scripts, designing security

profiles and configuration of printers. Assisted in software desktop

deployments via Microsoft SMS.

. Setup and configured new computer systems. Upgraded existing PCs with

new hardware. Diagnosed and solved PC hardware and software problems

for customers. Repaired and replaced defective hardware components.

. Traveled to multiple customer locations to provide on-site support and

trouble resolution for desktop and server issues.

. Responsible for maintaining, cataloging and tracking replacement parts

inventory.

. Responsible for performing daily backups of Banyan Vines servers.

Technical Skills and Experience

Programming/Scripting Languages

HTML; C; Pascal; XML; Python; Visual Basic; Java, Lisp; Fortran; Assembly;

.NET

Operating Systems

Windows 7, Windows Vista, Windows XP, Windows XP Embedded, Windows

Embedded Standard, Windows 2000, Windows 95/98/ME, Windows 3.1/Windows 3.11

for Workgroups; Windows NT 3.51/4.0, Windows Server 2000/2003/2008, VAX,

UNIX/Linux; Unix HP 11.x/Sun Solaris and Mac OS

Hardware

Extensive experience in building, installing, configuring and repairing

PCs. Installed, configured and repaired PC components, including but not

limited to motherboards, hard drives, processors (Intel, AMD & Cyrix), CPU

heatsinks/fans, case fans, CDROM/writers, DVDROM/writers, video cards,

sound cards, network cards, RAID cards (IDE/SCSI), modems, DRAM chips,

SIMMS, DIMMS, SDRAM, DDR SDRAM, RDRAM, hubs, switches, wireless/wired

routers and power supplies. Desktop and laptop computers from the following

manufacturers: Dell, Toshiba, IBM, Micron, Gateway, Hewlett Packard,

Compaq, Acer, Asus, MSI and NEC.

Network

Windows NT 3.51, Windows NT 4.0, Windows Server 2000/2003/2008; Novell

NetWare; Banyan Vines; Ethernet; Token Ring; Co-axial & UTP, TCP/IP, UDP,

Samba, SNMP, Active Directory, VPN, 802.11a/b/g/n, DNS, DHCP, WINS,

Netbios, Cisco IOS

Databases

Microsoft Access; Oracle 8, 9, 10; Convergys P2K; Clarify; Amdocs Ensemble;

Peoplesoft; SQL

Software

Microsoft Office 4.3, 95, 97, 2000, XP, 2003, 2007; Microsoft Project;

Microsoft FrontPage; Microsoft Internet Explorer; Microsoft Sharepoint;

Microsoft Virtual PC; Mozilla Firefox; Segue Silkperformer 5.x-7.x;

Mercury/HP LoadRunner 7.8, 8.1, 9.10, 9.50; Mercury/HP Performance Center

7.8, 8.1; Mercury/HP SiteScope; HP OpenView; InstallShield; Wise Installer;

Microsoft Visio; Adobe PhotoShop CS; Microsoft Systems Management Software,

PC Anywhere, Dameware, Symantec Protection Agent, Symantec Ghost; BlackICE

Defender/PC Protection Firewall; ZoneAlarm Firewall; Norton Firewall and

Norton Privacy Control; McAfee & Norton Antivirus; Avira Antivirus, AVG,

Avast!,BEA Weblogic; Apache Tomcat; Microsoft IIS, Remedy; Change Synergy;

Peoplesoft; Urchin; Docshare; Documentum; Trackplus; Subversion; Visual

Studio 2008; OpManager; Advantex Dispatch Application; Reflection; PL/SQL

Developer

Certifications

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional (MCP)

Implementing and Supporting Microsoft Exchange Server 5.5

Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0

Implementing and Supporting NT Server 4.0 in the Enterprise

Implementing and Support NT Server 4.0

Implementing and Supporting NT 4.0 Workstation

Networking Essentials

Education

BS Computer Science

University of Kansas, 1994

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