Quality Assurance Management

Josh Patton

*** *. ***** **. ****, IA ***** 319-***-**** ***********@*****.***

Overview _______________________________________________________________________________

Highly driven, personable leader with a successful track record of profitable business experience in several

markets. Talent for quickly mastering new projects – with extensive management, marketing, and analytical

experience in multiple roles. Demonstrated history of increasing results while keeping costs under control.

Diplomatic and tactful with professionals and non professionals at all levels. Keen ability to make decisions and take

action. Highly polished, passionate, and reliable.

Skills Summary _________________________________________________________________________

1. Leadership 5. Fundraising 9. Financial Planning

2. Analytics 6. Public Speaking 10. Business Strategies

3. Marketing 7. Development 11. Project Management

4. Client Relations 8. Quality Assurance 12. Forecasting

Professional Experience __________________________________________________________________

W.W. GRAINGER – Waterloo, IA 2009 to 2010

Customer Marketing Manager – Brand Investments

1. Implemented strategic marketing pilot to extend a Fortune 500 Company’s reach to their small business

segment, acquiring additional market share and driving incremental sales

2. Developed several strategic procedures including employee coaching and development methods,

performance improvement plans, and motivational plans, which resulted in over $1.5M in sales within the

first four months

3. Analyzed metrics and presented recommendations for program changes, which resulted in higher efficiency

and more effective marketing strategies within the pilot

4. Worked with business partners at corporate in order to optimize asset management and control expenses

5. Achieved and maintained a cross functional partnership with internal clients in order to identify and

anticipate needs, share understandings, and exceed customer expectations

6. Responsible for the selection, development, and retention of employees; created a team where employees

were empowered and involved in order to increase passion and instill a sense of ownership within the team

RUFFALOCODY, INC. – Cedar Rapids, IA; Philadelphia, PA; Bloomington, IN 2004 to 2009

Program Director

Josh Patton

Résumé, Page 2

7. Raised millions of dollars in annual support revenue for several institutions of higher education

8. Developed a more efficient reporting tool with a team of partners used to decrease the amount of time spent

analyzing data for mid campaign strategy changes

9. Consistently achieved significant yearly growth in revenue, while maintaining positive relationships with

demanding clientele

Spent time at the start of each Fiscal Year forecasting and setting projections for multi million dollar campaigns

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with hundreds of highly complicated revenue segments

Worked extensively with internal and external teams to successfully test and implement new software to

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streamline payment options for our clients and their constituency

Participated in a task force consisting of leaders across the country that tested and influenced upgrades on internal

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software programs, providing increased effectiveness and efficiency

10. Analyzed metrics, prepared, and delivered complex trending reports and presentations for development

professionals

1. Developed and implemented strategic marketing plan to reverse negative growth:

o Took over an existing site within company, taking a department budget from negative growth to

over $70K in savings during the first year, decreasing overhead with Lean and other efficiency

based measures

Responsible for the selection, development, and retention of over 600 employees, including 14 members of

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management

US NAVY– Oak Harbor, WA 1996 to 2000

Avionics/Management

11. Troubleshot avionics equipment on four multi million dollar EA 6B aircraft during wartime operations

skillful and exact under pressure

12. Chosen to participate in Carrier Air Group Armament exercises, arming all aircraft weapons prior to

takeoff

13. Managed staff of four Ordnanceman, who were responsible for large and small weapons upkeep

Education ______________________________________________________________________________

UNIVERSITY OF PHOENIX – Phoenix, AZ

Bachelor of Science Management

UNIVERSITY OF IOWA – Iowa City, IA

Majoring in Sociology – Continuation of Education

KIRKWOOD COMMUNITY COLLEGE – Cedar Rapids, IA

Associate of Arts – Liberal Arts

Additional ______________________________________________________________________________

Business travel inside and outside of the continental United States

Technically proficient; experience with numerous programs, including:

o SAP

o Millenium

o CampusCALL

o Reports Plus

Josh Patton

Résumé, Page 3

o Microsoft Office Suite

Speaking engagements on analytics, market trending, staff management, training, and field specific

reporting at annual conferences and as requested

Completed undergraduate education while working full time; uncanny ability to budget time efficiently

Recipient of many awards and commendations, including:

o Navy & Marine Corps Achievement Medal

o Kosovo Liberation Medal

o Sea Service Deployment Ribbon

o Pride Award for 2007 – RuffaloCODY LLC.

o Certificate of Excellence for 2008 – Indiana University Foundation

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