Sales Customer Service

Tom E. Spaid

***** * ***** ******, **********, AZ 85263

P: 480-***-**** E: ********@********.***

PROFILE

Executive-Level Sales and Operations professional with over 20 years of

proven performance. Effective management expertise, proven relationship

building skills with consistent recognition for excellent vision and

execution of business plans. Understands the definition of Superior

Customer Service and impact it has on a successful business.

EXECUTIVE SUMMARY

. Over 12 total years of Sales Experience in Healthcare, Retail, and

Real Estate

. One of the Eight Startup Founders of Enterprise Systems (ESi) - a

Healthcare Systems Provider growing business to over 350 employees and

sold to McKesson Healthcare for $250MM

. 13 years of Operations experience; managing over 80 employees

including the Implementations, Education and Customer Support

departments.

. Oversaw the installation of product to over 400 Hospitals

. Managed the Development of the #1 Materials Management and Operating

Room Systems in the Healthcare Industry

. Managed the Customer Support Team and Call Center consistently

maintaining a 98% retention rate

. Five years of Healthcare Sales Management. #1 Operating Room and

Materials Management salesperson. Exceeded sales quota consistently

each year.

. Sold one of the Company's Largest single healthcare contract in excess

of $1.6MM

. Healthcare EMR/EHR Sales experience selling over $850K to Physicians

and Physician Groups in the first six months of employment

. Founded and managed a high volume restaurant. Annual growth rate of

40%

. Sold over $2MM of Staging contracts to New Builders, Realtors, and

Real Estate Investors

. Five Years of Real Estate Sales experience; first year achieving the

President Club Award for top sales

. Experienced in Recruiting Student Athletes to all Nation Wide Colleges

EXPERIENCE

2010 - present National Collegiate Scouting Association Chicago, IL

National Collegiate Scouting Association (NCSA) is the

leading source of recruiting High School Athletes to all

nation wide colleges.

National Collegiate Scout

Responsible for Evaluating and Qualifying High School

Athletes to match them up to colleges Athletically and

Academically with the goal of helping the Athlete with

receiving a College Sports Scholarship.

2005 - 2010 Luxury Property Management & Investments Scottsdale, AZ

Luxury Home Property Management offers Real Estate and

Staging Services to New Home Builders, Realtors and Home

Owners/Buyers.

Vice President, Field Sales

Responsible for the marketing, negotiations, and sales of

residential Real Estate and Home Staging Contracts.

1999 - 2005 Spaid Enterprises, Inc.

Kenosha, WI

Founder of the Lighthouse restaurant and nightclub located

in Southeastern Wisconsin on Lake Michigan.

Owner / President

Responsible for the marketing, sales, and business operations of the

Lighthouse restaurant and nightclub.

2002 - 2004 Allscripts Healthcare Solutions, Inc. Libertyville,

IL

Leading provider of point-of-care decision support

solutions for physicians. Offering a Comprehensive Suite of

Clinical Modules that creates a full Electronic Medical

Record.

Senior Sales Executive

Managed sales and contract negotiations for the Midwest

Region.

1998 - 1999 Arial Systems Corporation Vernon Hills,

IL

e-Business provider of Knowledge Management and Customer Relationship

Management Systems.

Vice President-New Business Development

Principal in an entrepreneurial venture, responsible for

launching and marketing a new web based solution to improve

customer service levels for business and end users.

1981 - 1998 McKesson Healthcare Wheeling, IL

Provides enterprise-wide software for the healthcare

integrated delivery networks. McKesson/HBOC acquired

Enterprise Systems, Inc. in June 1997 for $250 million.

Vice President of Sales -Midwest Region

Responsible for cross-selling opportunities between HBOC

and Enterprise Systems, Inc. for the Midwest Region.

Enterprise Systems, Inc.

Provider of Resource Management Systems for hospitals.

Including software applications for Materials Management,

Operating Room Management Financial, Asset Management,

Hospital-Wide Scheduling and Nurse Staffing modules across

a healthcare integrated delivery network.

Vice President of Sales-Midwest Region 1994-1997

Managed sales and sales support for the Midwest Region.

Vice President of Operations 1981-1994

Directed and manage the business operational activities for

the Customer Support, Implementations, Education

Departments.

EDUCATION

College of Lake County Grays Lake, IL

Business Administration

Arizona School of Business Scottsdale, AZ

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