Sales Customer Service

Douglass A. Kern

** ***** ****** ****** ( Ridgewood, New Jersey 07450

************@*******.*** ( 201-***-****

Qualifications Summary

Dynamic and bottom-line-focused business development professional with

proven success bolstering revenues and building sales pipelines; poised to

excel in a Marketing Support role.

. Marketing Operations: Exceptional administrative, analysis, and

reporting skills leveraged to establish / grow critical infrastructure

to enable lasting profitability. Well-developed market / competitor

research abilities to provide teams with up-to-date business

intelligence. Creative in designing innovative marketing collateral and

sales materials.

. Communication & Collaboration: Diplomatic and engaging with outstanding

interpersonal talents applied internally and externally to bolster long-

range business growth. Success building productive relationships with

clients and leveraging active listening to readily identify and meet

diverse needs and ensure satisfaction.

. Computer Proficiencies: Strong knowledge of Microsoft Office (Word,

Excel, PowerPoint, Outlook), SIM, Hoovers, Redbooks, MapPoint,

Photoshop / Pagemaker, Oracle, Adobe Acrobat, TNS, and SharePoint.

Talent for learning and applying new systems and applications.

. Key Strengths: Top-notch administrative and multitasking talents

utilized to maintain all reporting and information-management functions

with exceptional accuracy. Able problem solver with a clear focus on

company bottom line. Self starting with exceptional work ethic.

Professional Experience

PRN - New York, NY, 2005 - 2010

Sales Coordinator & Office Manager

Provided business development and office support to bolster revenues of

established out-of-home advertising company with 500 employees.

Coordinated with teams throughout sales life cycle to develop and utilize

marketing collateral, identify / cultivate leads, and close deals.

Researched client, competitor, and market data. Coordinated post-sale

service delivery.

. Tapped to oversee Proof of Performance program following

organizational restructuring.

. Selected based upon outstanding results for advancement

from Sales Coordinator to hold full accountability for New

York office operations.

. Effectively orchestrated return to full operations with

minimal downtime after 2007 steam pipe explosion.

. Redesigned sell sheets for the Regional Sales Team that

focused on specific DMAs.

Computer Shopper - New York, NY, 2004

Territory Management Specialist

Planned and monitored advertising projects, and interacted with clients to

manage orders, collect payments, and receive art materials for publication

in this technical magazine. Tracked and reported client payments.

Communicated with staff in billing and credit departments to maintain

accurate billing functions. Updated records and client files.

. Created / updated monthly spreadsheet to better manage and

track client projects and status.

Relizon - New York, NY, 1999 to 2003

Senior Account Correspondent

Delivered comprehensive support for industry-leading document-management,

billing, and marketing solution provider. Oversaw implementation and

support of online ordering and tracking systems for clients, and assessed

specific client needs and requirements. Reported account activity,

developed billing statements, and tracked inventory and storage of client

materials. Completed formal company training program that strengthened

customer service and industry knowledge.

. Eliminated excessive fees to clients, thus strengthening

client relationships and satisfaction.

. Developed streamlined process to report account activity to

clients and upper management.

. Assisted client with new business needs following events of

9/11.

DK Publishing - New York, NY, 1998

Sales Assistant

Processed and tracked orders for publishing house offering diverse travel

and educational titles. Communicated with clients to provide support and

report order status. Compiled sales reports. Tracked and reported

inventory.

. Developed idea for new publication, approved by management

and placed into production.

Educational Background

Bachelor of Arts Degree (1997)

Franklin & Marshall College - Lancaster, PA

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