Customer Service Manager
Resume:
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CHAUNTA’ NORTON
DOUGLASVILLE, GA 30135
EMAIL: *********@***.***
Objective: To obtain a career position which will utilize my diverse abilities and expand on
my general administrative skills.
Experience: 06/02-05/10 Dr. M. A. Sarraf M.D. P.A. S. Plainfield, NJ
Medical Billing & Collections Specialist
Posting charges for both office & hospital, posting payments, paper and electronic claim
submission, A/R collections for all major insurance companies including Medicare,
Medicaid, BCBS etc insurance verification, appeals, dictation, EDI batching, EMR,
working knowledge of eobs, cpt and icd-9 coding, patient registration, scheduling, and
reception.
10/06-08/08 Wellstar Cobb Gift Shop Austell, GA
Assistant in Volunteer Services
Inventory, customer service, handling money, daily close, reception, filing, light typing, data
entry, and reporting.
04/98-05/02 Surgicare of Central Jersey Watchung, NJ
ASC Billing Specialist/Scheduler/Assistant Manager
ASC general cpt4 and icd-9 coding, posting charges, posting payments, adding deposits,
electronic billing, billing paper claim submission using both UB92 and HCFA forms billing
secondary and tertiary insurance, working knowledge of EOB correspondence patient statements,
zero out accounts, follow up for insurance and patient balances, insurance verification and
precertification, answer patient billing questions, making corrections, adjustments or write-offs
to patient accounts, billing all insurances Medicare, Medicaid, MVA, WC, Hmo’s, PPO’s, and
Managed Care, printing daily reports, trial balance aging reports, accounts payable, surgical
booking, phone reception, data entry, patient admission, daily logs, making patient
charts, patient registration, assisting Billing Manager, and filing.
09/96-04/98 ENT of Central Jersey South Plainfield, NJ
Surgical Administrator
Surgical scheduler, phone reception, data entry, insurance verification and precertification,
patient registration, and light typing.
06/94-8/96 All Faze Salon Edison, NJ
Receptionist
Phone reception, data entry, filing, scheduling appointments, placing and
receiving orders, greeting clients, typing, posting cash to client accounts, bank
deposits, adding time sheets, bookkeeping, payroll and management.
12/91-3/94 Patent Construction Systems Newark, NJ
Receptionist/Secretary
Typing, phone reception, data entry, process credit applications, accounts
receivable, union payroll including benefits, inventory control, Dictaphone,
editing, filing, bookkeeping, billing and sorting mail.
Education 05/98-12/04 Middlesex County College Edison, NJ
Major: Assistant in Early Childhood Associates Degree Program
Teachers Aide Certificate Program
Other 09/08-Present Panola Ridge Homeowners Association Douglasville, GA
Volunteer Secretary, Treasurer, and Management
09/98-12/00 Middlesex County College Daycare Center Edison, NJ
Volunteer Daycare Provider
Skills Windows, Microsoft Word, Microsoft Excel, Microsoft Works, QuickBooks, PCN Medical
Manager, Advantx, Medisoft, MD Office, and Imedica Systems
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