Customer Service Sales
Resume:
Alejandra Marin
**********@********.***
Objective: To obtain the Recruitment Coordinator/HR position, so that I
may apply the quality service experience I have honed and develop my
recently acquired HR knowledge into practical skills.
Education: Bachelor of Arts in Psychology, UCLA:
Certificate in Human Resources Management (1 year program), UCLA
Extension (9/2009)
Skills: Proficient with Microsoft Word, intermediate in Excel, Outlook and
PowerPoint applications. Bilingual-Spanish. Typing speed-57 WPM.
Experience: Washington Mutual (10/01-09/08)
Sr. Processor
Reviewed customers' and agencies' written inquiries concerning banking
issues. Helped customers reconcile accounts, change account vesting, place
Power of Attorneys, and access decedent account funds. Researched and
settled complaints by contacting all parties involved. Submitted monthly
complaint report to Quality Service Management (QSM). Analyzed subpoenas
to determine if appearances or documents were required. Arranged for WaMu
employees to attend designated courts. Retrieved requested documents,
organized chronologically to hand off for appearances or shipment to
courts. Additional Training: WaMu QSM (interdepartmental training),
December 2003.
The California School of Culinary Arts (CSCA) (08/99 - 01/01)
Placement Assistant
Assisted with the coordination of culinary exhibitions, job fairs, one-time
events, and recruitment of graduates for employment. Posted staffing
requests from employers and collected I-9 and W4 forms. Provided monthly
parking arrangements for CSCA's population. Researched and authored a
Parking and Transportation Guide to facilitate understanding of new parking
policies. Spoke at new student orientations. Responsible for payment
collection related to staffing or parking services. Answered and directed
incoming calls and proctored entrance exams. Revised and assembled
contents in admissions packets. Updated Consumer Education (CE) Database,
as well as answered CE E-mail information requests. Lent administrative
support to the student-body, faculty and directive team of CSCA. Trained
receptionists and acted as a liaison amongst our 3 campuses.
J. B. Rudolph, (12/97 -09/99) Sales Associate
Entered daily sales in database and placed special orders. Interfaced with
merchant representatives and customers. Logged incoming merchandise and
assisted with quarterly inventories.
UCLA's Center X: The California Literature Project (10/94 - 06/96),
Assistant IV
Recruited new teachers to participate in workshops and semi-annual
conferences. Assisted with the preparation of presentation materials for
these events. Maintained a database, which organized participants'
personal, payment and event participation information.
Awards: WaMu Frontline Performance Award for high productivity
percentage, July 2004. WaMu Encore Award for customer service, January
2007.
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