Customer Service Manager
Resume:
James J Diaz
San Jose, Ca. *****
http://www.linkedin.com/in/jamesdiaz1958
*************@*****.***
Professional Summary: Over fifteen (15+) years of Full Cycle Technical
Recruiting Experience with applicable employment laws and human resource
practices including compensation, performance management, recruiting and
selection, and employee relations. Strong networking, Internet, email,
phone, referrals, cold calling skills. A results oriented individual with
a strong customer service orientation along with strong closing skills.
Summary of Achievements: Extensive recruiting experience across multiple
industry verticals, with a wide array of positions sourced/recruited/
filled.
Excellent communication skills, with the ability to work with any level of
management.
Full recruitment lifecycle with a multitude of managers and candidates.
ATS Experience: Bullhorn, Talenthook, EZAccess, Resumate, Goldmine, WAND,
2nd Wave, Work Force Logic, IQN, cBiz.
Experience:
05/2008 to 04/2009
Westaff
Sr Technical Recruiter / IT and Engineering Business Development
Westaff is a full service provider of office administration and light
industrial markets within the Silicon Valley. I was hired to introduce the
IT/Engineering Business for the San Jose Office. My position consisted of:
. Full recruitment life cycle
. Engage in direct and indirect recruiting efforts including the
identification, qualification, and presentation of candidates to client
managers
. Proactive recruiting, building candidate database and pipeline based on
sales team recommendations and client needs
. Prospect, identify, and interview new and existing candidates
. Conduct initial screening interview and reference checks, negotiate
salary, coordinate client interviews and work with both parties to close
deals, and conduct follow-up with candidate after decision
. Responsible for assisting sales efforts through proactive client lead
generation
. Coordinate new hire orientation with employees and accurately complete
and submit all paperwork required for entry of a new employee into
Westaff's internal systems
. Provide ongoing support to established base of current employees to
ensure high degree of employee retention and to drive continuous employee
assignments
. Maintain accurate and timely records in the database management system
including: resumes in system for every new hire, tracking of
activity/interviews, submittals, and placements
. Talent Pipelining, Internet Database Mining, Direct Sourcing, Social
Networking, Market Analysis, Local Grassroots Networking, Job Board
Selection and Posting
. Tools: Outlook, Internet mining, LinkedIn
IT Positions filled: Application/ Software Developers (.net/C#, Java),
Cognos Developer, SaaS (Software as a Service - shrink wrap/desktop
applications), Real-time Object Oriented Analysis/Design C/C++(embedded)
development/ testers, VxWorks, DOORS, Visual Studio C++, Data Architect
(master data strategy), Salesforce.com Developer, Desktop Support, SQL
Server and Oracle DBA, System Administrators.
Nontechnical Positions filled: Accountants (SEC), Account Managers
(sales), Administrative Assistants, Billing Analysts, Financial Analysts,
Customer Service Representatives, Marketing, Material Handlers, Medical
Claims Analysts, Sales Engineers, Workers Compensation Specialists/
Claims/Adjusters
03/2008 to 04/2008
Astrea Partners - Contract
Sr Technical Recruiter
Astrea Partners is a small Telecommunications Reseller of Voice and Data
Communication equipment to various clients nation wide. My position
consisted of:
. Full recruitment life cycle
. Working directly with Managers and Business Partners on their
requirements of positions and recruiting strategies
. Responsible for recruitment, screening, and selection of candidates for
salaried non-exempt, exempt, managerial, and executive positions
. Contribute to the development of new recruiting theories and methods
. Ensure that all legal and corporate hiring policies are adhered to and
communicated properly to the organization
. Successfully filled required positions within 2 weeks of 30 day contract.
. Talent Pipelining, Internet Database Mining, Direct Sourcing, Social
Networking, Local Grassroots Networking, Job Board Selection and Posting
. Tools: MS Outlook, Internet mining, LinkedIn
. Positions filled (Staff, Senior, Principal and/or Consultant level):
Telecommunications Manager, Sr Telecommunications Regional Sales
Professionals.
03/2007 to 03/2008
G-Force Staffing, LLC
Director of Business Development
Reported directly to the President, I was hired to develop and manage
annual business plans identifying key activities, priorities, and risks. I
built relationships and managed the delivery of a consultation process with
clients in line with future strategies. Review, negotiate, and create new
contract agreements with new and existing clients. I was also the only
person managing our ATS (Bullhorn) at an Administration level as well
as developing all the source strings for every open order in-house.
Key Skills Included:
Relationship management and interpersonal skills. Communication,
influencing and negotiating skills. Strategy development and Implementation
skills. Project management and Presentation skills. Research and Report
writing skills, Problem solving and decision making experience with many
hours of Coaching & People management over the years.
Other Duties:
Specialist on projects as agreed with the President of this staffing
company to support the business requirements of the organization in regards
to funding, spending, and day-to-day business practice. Set up HR
Department, made company OSHA Compliant.
01/2006 to 03/2007
NetPolarity San Jose, California
Sr. Technical Recruiter
NetPolarity is a Professional Contractual company specializing in
Contract/Project placement for Fortune 500 Companies Nation Wide.
NetPolarity is a 100% VMS Contracting Agency. Worked with W2, 1099, Corp-
to-Corp, and H1 Consultants.
Professionals Successfully Placed were:
Application Developers (Java, .net/C#, Oracle, Documentum, network
monitoring), Software Development Managers, Security Engineers, System
Administrators (UNIX, Windows, Documentum, VMWare, webMethods), Enterprise
IT Solutions Architects, Oracle DBAs, Data Architects, Datawarehouse
Developers (ETL/Informatica), Business Analysts, Project/Program Managers,
Help Desk, Field Client Services, Storage Architects/Administrators
(SAN/NAS), Account Technology Consultants (SAN/NAS/IP/ BURA/Microsoft/
RSA), Account Managers, Client Solutions Directors, Solutions Architects
(implementation), Client Solutions Leads/Managers, Infrastructure Leads,
Technology Solutions Project/Program Managers, Technology Business
Consultants (Oracle)
11/2004 to 12/2005
@Tech Technical Staffing Huntington Beach, Ca.
Sr. Technical Recruiter/Account Manager
@Tech is the Technical Recruiting side of Apple. I was hired as a Sr.
Technical Recruiter/Account Manager in an Agency Environment. This position
had no territory boundaries and I was allowed to work National. Placements
were either Contracts, Temp to Hire, or Regular Hire/Perm placements.
Contracts were either 1099, W2 or Corp-to-Corp. IT & Engineering positions
all over the US. Due to my efforts, I was responsible for peaking business
over 18% for our office location. Took on Lead Recruiter Trainer for the
office, conducting 2-hour sessions once a week, improving and sharpening
other recruiter's skills.
Positions filled: Application Engineers, Application Architect, Build
Engineer, Business Object Developers, Database Management (Excel/Oracle/
SQL Server), Datawarehouse Architect/Developer s, DB2 DBA's, Desktop
Engineers, Electrical Engineers, Graphic Designers (Quark/Photoshop/
Illustrator), Help Desk Support, IT Project Managers, Lab Technicians,
Manufacturing Engineers, Network Architects, Network Engineers, Network
Security Architecture, Oracle DBA's, Oracle Financials, Datawarehousing
Consultants, Programmers (Java, PeopleSoft, PowerBuilder, Perl, Progress,
Visual Basic), Programmer/Analysts, Quality Assurance (manual and
automated), Requirements Manager, Research and Design Engineer, Sarbanes-
Oxley Consultants, Security Architect/Application Developers, Senior Web
Designers (Flash, Photoshop), Software Engineers (Java, J2EE, JSP),
Technical Writers (Information Mapping), Web Developers (ASP, COM/DCOM,
HTML, IIS, Visual Basic), Websphere/MQ Series Developers, XP Deployment
04/2002 to 11/2004
WALT DISNEY TRAVEL COMPANY Anaheim, California
Inventory Support Vacation Package Developer
*** Unrelated Recruiting Position ***
From May of 1995 - March 2002
Various Staffing Companies as a Sr Technical Recruiter and Account Manager.
A more complete resume is available upon request.
EDUCATION:
San Jose City College Major: Sports Medicine 08/1977 01/1978
Fort McClellan Ala. Military Police School 06/1978 - 10/1978
Computer Learning Center Microcomputers Applications 01/1993 07/1993
Morgan Consulting Group Workshops featuring Peter Leffkowit, St. Louis July
1998
Various networking events 5/1995 - Present
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