Developer Customer

Sendhil Balakrishnan

Phone: 901-***-**** Email:

*******.************@*****.***

Experience Summary

. 9+ years of experience in IBM Mainframe/JAVA based applications with

consistently increasing responsibilities in software analysis, design,

construction and testing.

. Worked with development and maintenance team of Federal Express for

Global Cash Control Project in J2EE.

1. Worked with development and production support team of First Tennessee

Bank for Customer Data Management Systems and Wire Transfer Systems.

2. Worked with development team of FEDEX system for the Customer Handling

Electronics Edit and Retrieval System (CHEERS), Customer Fusion, and

Invoice Adjustments.

3. Worked on production support of IBM MAINFRAME based in financial

services applications (AMEX).

4. Worked at Brighton (UK) for AMERICAN EXPRESS for the Charge card group.

5. Core development experience on developing COBOL/JAVA applications for

batch, online and background transactions.

6. Well versed working with relational database management systems as DB2,

ORACLE and Hierarchical Database Systems as IMS DB.

7. Expertise in full life cycle of software development including

requirement definition, designing, implementation, system integration,

testing and QA, deployment & maintenance.

8. Handled a team of 8 members as team leader. Possess excellent

communication, interpersonal and analytical skills along with can-do

attitude.

Skill Profile

J2EE /Web Applications/Frameworks : EJB2.1, STRUTS, JSP, JMS, JDBC,

JavaScript, XML, Eclipse, Weblogic server,

Servlets, iBatis, SQL Developer

Languages : COBOL, JAVA, JCL, SELCOPY & EASYTRIEVE

Databases : IMS/DB, DB2, SYBASE & ORACLE

Online Systems : IMS/DC, CICS

Special Software : TSO, ISPF, PANVALET, FILEAID, XPEDITER, VSAM, FTP,

QMF, SPUFI, CHANGEMAN, JOBTRAC, INFOMAN,

DIRECTOR, ASSEMBLER, NDM, ZEKE, WINSQL

Operating System : MVS/ESA, MVS/XA, MS WINDOWS, UNIX

Career Profile

Employer : AMEEX Corporation, Schaumburg, IL

Client : Federal Express, Collierville, TN

Duration : Feb 2009 - till date

Role : Web Application Maintenance

Responsibilities:

. Involved in the modification and maintenance of the Check-in agent

screens.

. Coded entity and session beans to access shipment details from the ORACLE

database.

. Modified servlets and stored procedures to obtain the payment details of

customers.

. Involved in updating style sheets, JSP and sqlMap for the customer report

generation.

. Involved in unit/regression testing, UAT and preparation of test plan

documents.

. Responsible to update system documents and to maintain applications on

weblogic server.

Environment: J2EE, JAVA, EJB, XML, JSP, JMS, Servlets, STRUTS, Weblogic

Server 8.1, UNIX, ORACLE 9i, iBatis, coreFTP, COBOL, JCL, SQL Developer.

Employer : AMEEX Corporation, Schaumburg, IL

Client : First Tennessee Bank, Memphis, TN

Duration : Jun 2008 - Jan 2009

Role : Developer & Production Support

Responsibilities:

. Worked on the Customer Data Management Systems.

. Worked on Bulk sales project and Mortgage Loan selling to MetLife

Company.

. Worked on the multiple feed balancing for Total Systems and SAFEBOX

deposits.

. Involved on analysis and design, developed codes for screens and batch

processing.

. Participated on testing the system with other environments.

. Provided fixes to the production support.

Environment: IBM Mainframe, z/OS, Enterprise Cobol, CICS, JCL, DB2, IMS DB,

SPUFI, QMF, VSAM, SQL, XPEDITOR, FILEAID, CHANGEMAN, CA-Interest, ZEKE,

WINSQL.

Employer : AMEEX Corporation, Schaumburg, IL

Client : FEDERAL EXPRESS (USA), Collierville, TN

Duration : Oct 2006 - May 2008

Role : System Analyst

Project Description:

Facilitate standardized international Ship To Collect (STC)

processes and apply new automation to improve customer experience levels

and lower operational costs. Provides one stop shop for invoice

adjustments, capability for balance forward, it enables customer for

overpayments or refund to customer account. Enable the capability to charge

finance fees for late payments.

Responsibilities:

. Developed codes for new backgrounds transactions for Invoice adjustments

and disputes.

. Developed new JCL and batch programs for conversion work.

. Developed MPP transactions involved in batch process and new PSB.

. Developed new screens for dispute and adjustment transactions.

. Modified stored procedure in SYBASE and UNIX shell script for automation

project.

. Involved in testing the background transactions with client/server team.

Environment: IBM Mainframe, z/OS, Enterprise Cobol, JCL, IMS DB/DC and DB2,

VSAM, SPUFI,QMF, SQL,XPEDITOR, FILEAID, QUICKJOB, PANVALET, UNIX, SYBASE.

Employer : SYNTEL Inc, Troy, MI

Client : FEDERAL EXPRESS (USA), Collierville, TN

Duration : Jan 2005 - Sep 2006

Role : Developer & Production Support

Responsibilities:

. Worked in the analysis and design for the new system.

. Involved in database design.

. Developed codes for the new system and generated XML strings for

publishing.

. Coded new screens and background MPP transactions for web servers and

client servers.

. Modified the existing CHEERS screens for the new Customer Fusion changes.

. Involved in the conversion of existing CHEERS system to Customer Fusion

project.

. Worked in unit/system/integration testing with different systems.

. Worked in production support.

Environment: IBM Mainframe, z/OS, Enterprise Cobol, JCL, IMS DB/DC and DB2,

VSAM, SPUFI,QMF, SQL,XPEDITOR, FILEAID, CODE COVERAGE, ISTROBE, QUICKJOB,

PANVALET, XML.

Employer : SYNTEL Inc, Troy, MI

Client : FEDERAL EXPRESS (USA), Collierville, TN

Duration : April 2003 - Dec 2004

Role : Developer & Production Support

Responsibilities:

. Worked in the CHEERS (Customer Handling Electronic Edit and Retrieval

Systems).

. Worked in Customer Fusion (accounts creation & maintenance) and ENABLE

(Invoice adjustments) projects.

. Involved in analysis and design, developed codes for screens, background

MPP and batch processing.

. Implemented new databases, testing in mainframes along with client server

team, Implementation and post production support.

. Maintained the old systems and various details of customers. Interacted

with client server team for the implementation of background MPP.

. Actively participated in testing team and peer reviews.

. Responsible for creation of test plan and test case documents.

. Complied with SOX process in development and production support.

. Fixed the production problems.

Environment: IBM Mainframe, z/OS, Enterprise Cobol, JCL, IMS DB/DC and DB2,

VSAM, SPUFI,QMF, SQL,XPEDITOR, FILEAID, CODE COVERAGE, ISTROBE, QUICKJOB,

PANVALET.

Employer : SYNTEL Inc, India

Client : AMERICAN EXPRESS (EMEA), Brighton, UK

Duration : Sep 2000 - Apr 2003

Role : Team Lead

Responsibilities:

. Helped AMEX in solving critical issues by new system design and enhancing

existing systems. Improved the performance of the existing systems.

. Solved critical abends and worked on enhancements as and when required by

the Client.

. Provided 24 X 7 support to the applications under Card Support Group

(CSG).

. Fixed the problems and provided permanent resolution. Documented the

works.

. Adhered to the Service Level Agreement whilst resolving Job abends.

. Escalated issues at the appropriate time to avoid business complications.

. Coordinated with the onsite team / SME / Business.

. Guided the team in resolving Business & Technical issues.

Environment: IBM Mainframe, MVS, TSO/ISPF, COBOL, IMS DB, DB2, VSAM, CICS,

JCL, CHANGEMAN, SPUFI, FILEAID, JOBTRAC, DIRECTOR, SELCOPY, EASYTRIEVE,

INFOMAN, XPEDITOR, PANVALET, SQL, ASSEMBLER.

Employer : SYNTEL Inc, UK

Client : AMERICAN EXPRESS (EMEA), Brighton, UK

Duration : Jul 2001 - Feb 2002

Role : Maintenance & Production Support

Responsibilities:

. Helped AMEX to take care of missing cards in time to keep their

reputation among end users.

. Designed and developed this system to monitor end to end system of the

production cards.

. Involved in tracking the problem, designed the new system and coded the

programs.

. Modified the existing Jobs to include these new programs and tested in

various systems.

. Involved in User Acceptance Test (UAT) and Post production support.

Environment: IBM Mainframe, MVS, TSO/ISPF, COBOL, IMS DB, DB2, VSAM, JCL,

CHANGEMAN, SPUFI, FILEAID, JOBTRAC, SELCOPY, XPEDITOR, PANVALET, SQL.

Employer : SYNTEL Inc, India

Client : AMERICAN EXPRESS (EMEA), Brighton, UK

Duration : Jan 2001 - Jun 2001

Role : Maintenance & Production Support

Responsibilities:

. Helped AMEX to solve the problem in delivering the packets to customers

by providing more detailed address.

. Responsibilities included analysis, requirement collection, modifying the

existing programs, system testing, Integration testing and User

Acceptance testing. Post production support.

. Coded new programs to store detailed address in DB2 tables and to update

IMS database.

. Worked with AXCIOM an outside agency.

. Worked with Air France team and participated in UAT testing.

Environment: IBM Mainframe, MVS, TSO/ISPF, COBOL, IMS DB, DB2, VSAM, JCL,

CHANGEMAN, SPUFI, FILEAID, JOBTRAC, SELCOPY, XPEDITOR, PANVALET, SQL.

Education: Bachelor of Computer Science Engineering

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