Software Management

D A M I A N B AT T I C E

**** ****** ***** **** ****, Irving, Texas 75063

C: 512-***-****

******.*******@***.***

http://www.linkedin.com/in/damianbattice

EDUCATION/ TRAINING

Master of Science, Business Administration in M.I.S. August 2010

Texas Tech University, Lubbock, Texas

G.P.A.: 3.6

B.B.A. Management Information Systems May 2007

Midwestern State University, Wichita Falls, Texas (Cum Laude)

G.P.A.: 3.6

CERTIFICATION Microsoft Certified Professional (MCP)

I.T. EXPERIENCE

Participated in team projects that enhanced the quality and efficiency of help desk service

Conducted training support to users of company’s personal computers on desktop hardware and software packages

Assisted in the evaluation of hardware/ software products and provided recommendations for management review

Facilitated the installation of a new server to deploy Windows Update Services to a network of 100 computers

PROFESSIONAL EXPERIENCE

Graduate Assistant, Texas Tech University, Lubbock TX Aug 08 -

Present

Record, report, and follow up on I.T. related issues

Assist the Dean with the screening of graduate student travel applications

Participate with the recruiting of prospective graduate students

Network Intern, Plains Cotton Cooperative Association, Lubbock TX May

09 - Aug 09

Analyzed, evaluated, and resolved hardware/software problems

Participated in a broad range of installation, upgrade, and roll-out projects

Trained employees with new and existing software

Data Analyst, Scarab Digital Imaging, Austin, TX

June 07 - June 08

Employed Discovery Cracker to review and correct formatting issues

Utilized IPRO, Concordance and Ringtail to package data to client’s specifications

Assisted with the preparation and conversion of files to electronic documents

Desk Side Support, Saint-Gobain, Wichita Falls, TX

May 06 - May 07

Documented, maintained, upgraded, and replaced hardware and software systems

Provided technical support for email, network connectivity, system and peripheral equipment

Prepared Virus Detection reports to ensure a virus and spy-ware free environment

CORE COMPETENCIES

End User Support TCP/ IP; DHCP/ DNS SQL

Problem Solving Active Directory Backup Exec

Installation/ Configurations SAS Enterprise Miner VMware workstation

Remote Desktop Applications Visual Studio LAN/ WAN

AFFILIATES/ MEMBERSHIPS AND LANGUAGES

Mentor, Texas Tech University 2009 -

Present

Member, Association of Information Technology Professional 2005 -

Present

Treasurer, Mortar Board Honor Society

2006 - 2007

English- Fluent; Spanish- Beginner

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