Customer Service Quality Control
Resume:
Robert Gallagher
Weymouth, MA 02188
**************@*****.***
OBJECTIVE
Seeking employment where professional skills can be applied. Offer self-motivation, attention
to detail, customer service skills, ability to work individually and as part of a team.
Computer Skills
Proficient in Microsoft Excel, Word, Access, and Outlook Express
EDUCATION
University of Massachusetts Boston Boston, MA
BA in Finance, 2008
GPA: 3.63
Scituate High School Scituate, MA
Diploma, 1999
EXPERIENCE
Fund Accountant
2/2008- Present State Street Corporation Westwood, Ma 781-***-****
Clients: General Motors, Xerox, Direct TV
•Responsible for daily pricing of securities for 401K funds
•Nightly processing & reporting of Net Asset Values and relevant accounting information
•Maintain relationships with outside vendors to assist in nightly pricing out of funds
•Calculate share & unit positions, process income and expenses, monitor and book trades,
monitor and process corporate actions and past due income.
•Reconcile failed trades and accounting discrepancies.
•Review trial balances and various reports as well as final calculation of net asset values.
•Process monthly and annual trust statements for clients
•Assist on special Projects with manager
•Responsible for assisting in the training of newly hired fund accountants
•Responsible for writing and updating fund accountants' daily, weekly, and monthly
procedures
Lead Jet Press Operator
5/2005- 2/2008 JM Perrone Co Hingham, MA 781-***-****
www.jmperrone.com
•In charge of operating Halm Jet press to print envelopes used in direct marketing campaigns.
•Determine adjustments and assemble press for precise running of orders.
•Organize print orders for the purpose of maximizing press production.
•Provide quality control.
•Assist in training employees to operate press.
Customer Service
9/2004- 9/2005 Pepperidge Farm Norwell, MA 781-***-****
•Responsible for opening, closing, and running store.
•Took inventory, received orders, and stocked shelves.
•Provided customer service.
•Calculate revenue and deposit nightly.
•Maintained excellent appearance of store.
Warehouse Employee
3/2003- 9/2004 Smartpak Equine Pembroke, MA 800-***-****
Smartpakequine.com
•Managed inventory through excel based system
•Responsible for operating fork lift and 20 foot box truck in order to deliver inventory to and
from 3 on-site locations.
•Provided general maintenance and assistance in areas where any extra help is needed.
•Responsible for shipping and receiving.
Printing
4/2001- 3/2003 Aramark Rockland, MA 781-***-****
•Worked on high speed t-shirt printing machine.
•Used team cohesion to assist in completing jobs in a timely fashion.
•Logged inventory in and out using computer program.
•Mixed inks to produce specific colors for t-shirt prints.
Security
1/2001- 4/2001 Pinkerton Security Quincy, Ma 617-***-****
•Responsible for overnight security at American Red Cross in Dedham, Ma
•Signed for and helped receive in deliveries after hours
•Walk through and check facilities and parking lots
•Monitor all people entering and exiting the building
•Responsible for the opening and closing of the facility
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