Customer Service Engineer

Gary Truitt

**** * ****** ** ****: 425-***-****

Everett, Wash 98203 *****@*******.***

Field tech, Installer Ajilon Communications

* Install Verizon FiOs. Install battery backup system, ONT, phone,

Video, and high speed internet. Run coax, cat5, power cable, and

ground wire from the ONT into the customer's home. Install Set

top boxes and cable modem/routers.

* Instruct customers on the use of the internet and the video portion

of the install. Trouble shoot all installation issues for video,

telephony, and data.

* Perform work with no supervision.

Owner, Operator Ideal Installations

* Install window treatments, shades, motorized shades and window

treatments,

shutters, etc. Sell customers new or different window coverings

depending on the decor of their home.

* Sell to construction companies building new apartments and housing

developments. Set up office in home. Set up network, printers, fax

machine, update, backup and administer the network. Submit invoices

and perform billing.

IT Coordinator/Network Administrator Pacific American Commercial

* Maintain company computer network. The system is an IBM RS6000

running UNIX. Upgrade, update, backup and administer the network.

Responsible for updating and upgrading 27 work stations using various

operating systems, i.e, Windows 95, Windows 98, and Windows XP.

* Install and maintain Payroll software (ADP), the Inventory software

(NDS), email, and the Web Page. Perform regular updates on the Web

page using XHTML and PHP.

* Parts administrator. Research parts for all Equipment for sell/rent.

Receive and input parts and materials into data base (NDS). Input work

orders time, parts and equipment identifications into data base

(NDS). Order Parts and ship to customers. Maintain inventory of parts

and Equipment. Supervise 4 Supervisors.

* Instruct employees on the programs on their machines.

Senior Data Tech Charter Communications

* Troubleshoot, diagnose, and repair modem connectivity problems,

computer

repair and RF signal issues with customers, in the field and on

the phone.

* Walk customers through setting up email, reconfiguring TCP/IP setup

for both static and dynamic connections. Troubleshoot connection

issues.

* Performing system network update and upkeep, installing new operating

systems and billing operating systems, removing virus infections and

insuring that the network functioned correctly for all office computers.

* Excellent customer service skills. Sell updated services to customers

* Supervised 5 data tech I employees and 1 data tech II employee.

* Skilled in the use of schematics to trace and replace defective

components.

* Install multiple diverse packages for operating systems and business

systems.

* Train techs on the above skills.

Hardware Engineer Microsoft

* Skilled in programming and installation, shipping and technical

information.

* Certified Microsoft engineer, knowledgeable in all aspects of

hardware repair including mouse, keyboard, speakers, joy stick, etc.

* Insure customer installations are correct, confer with customers and

walk them through installation and any necessary repair procedures.

* Knowledgeable in USB ports, hard drives, recording media, scanners,

speakers, routers, hubs, switches and Ethernet components

Senior Data Tech II Nextel

* Receive calls and walk customers through repair or reconnection of

their Nextel wireless phones. Correct billing issues and disconnect or

reconnect services as required.

* 4 week class for Nextel wireless phone repair and customer service.

Graduated top of class

Training and Education:

* Microsoft Office (97- XP)

* Tacoma Community College

CCNA (Cisco Certified Network Associate

* Microsoft Hardware Engineer training

Hardware & Software

* All Microsoft software

* Word Perfect

* Adobe

* Cisco

* DOS

* UNIX

* Netware

* Norton Anti-virus, MacAfee, and AVG. Knowledgeable in all computer

hardware components and repair/installation of hardware components.

* XHTML

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