Sales Manager
Resume:
Abdul Tasleem
Nationality: Pakistani
Location: Jeddah, Kingdom of Saudi Arabia
Mobile: +966*********
Email: ************@*****.***
OBJECTIVE
To work in a highly energetic and challenging business environment that
will promote professional and personal growth while adding significant
value to my employer.
SUMMARY
More than 13 years of experience in Merchant (Acquiring ) Business
Operations, Sales Force Management, Relationship Management and Cards
Marketing Promotions in Merchant outlets with CITIBANK- Consumer Banking
Group, HABIB BANK Consumer Banking Group Karachi, Pakistan and ALHAMRANI
UNIVERSAL Co. Ltd- electronics banking solutions provider across the GCC.
QUALIFICATION HILIGHTS
. Merchant Relationship Management New Product and Business
Development
. Team Leadership Promotional
Events & Marketing
. Operations & Business Support Market and competitive Analysis
. Recruiting staff, Training & developing Staff Resource
Optimization
EMPLOYMENT HISTORY
OPERATIONS ANALYST (ATM / POS & SEC) March 2008-Present
ALHAMRANI UNIVERSAL Co, Jeddah, KSA
Report to ATM / POS and SEC Operations Quality Controller Head responsible
for providing Monthly Banks and Operations services analyzed performance
reports for Operations, Sales / Marketing and Business Management Team
during month-end reporting period.
JOB RESPONSIBILITIES
. Analyze Operations situations in terms of Workload and Manpower. Identify
areas to improve the service and recommend possible solution to address
it. (Re locate engineers/open up new centers, etc)
. Work with Regional Managers / Regional Supervisors and Lead Engineers for
the identified Worst performing machines to properly address the
failures.
. Oversee the maintenance of the customer banks' database and the
operations workforce. Datum should always be updated all the time to
ensure those workloads are distributed evenly to service centers.
. Responsible for providing Daily, Weekly and Monthly reports for
Operations and Banks customer performance and as and when requested by
the Operations, Sales / Marketing and Business Management.
. Responsible for generating and Analyze Service Centers / Regional
Supervisors and Engineers Evaluation reports Monthly, Quarterly and
Annually.
. Responsible to keep the updated Analyze Data for operations Workload,
Manpower, Regional Supervisors and Engineers evaluations etc.
. Operations Project and cross-functional team Coordination
MANAGER MERCHANT SERVICES January 2006-August 2006
HABIB BANK, Karachi, Pakistan
Reporting to Debit Card Issuing and Acquiring Head responsible for
establishing the Merchant Acquiring Business with special focus on system
integration and setting up the operational processes.
JOB RESPONSIBILITIES
. Identifying suitable merchant acquiring software to set-up the merchant
acquiring business on a limited scale.
. To procure required hardware (POS terminals, NAC connectivity etc) for
setting up and supervising the merchant acquiring business.
. Setting up of functional units within the merchant acquiring business.
(E.g. Sales force & Operations).
. Close co-ordination with Pakistan largest VISA/MASTER Credit / Debit
Cards transactions switches 1-Link, MNET, ABN AMRO & ORIX e-Business
Division for Visa Debit Card (POS / ATM) transactions & settlement
related issues.
. Close co-ordination with TPS Pakistan Pvt. Ltd for Habib Bank VISA debit
card local software / hardware infrastructure development &
Implementation.
ASSISTANT MANAGER MERCHANT BUSINESS Oct 2003-January 2006
CITIBANK, Karachi, Pakistan
Reporting to National Sales Manager Merchant Acquiring Business. Managing
Merchant portfolio Rs. 3, 120 million territory Include Karachi, Hyderabad,
Sukkur, Larkana & Quetta, managing 2,200 merchants in the region through 03
Area Relationship Officer and 12 sales executives, managing 4,800 Point of
Sales Terminals (POST), e-commerce merchants and Online Bulk payment
processing countrywide with Cards Operations (Item Processing, Chargeback
and Settlement Unit), Online Authorization, Fraud Risk Management Unit,
Credit Initiation Unit, Cards Technology and Information Technology
Department.
JOB RESPONSIBILITIES
. Manage Third party ORIX e-Business Division in regards to deployments of
POS Terminals and ensure incremental sale on ON US transactions.
. Trained and motivate Merchants Relationship Officer and Point of Sales
Terminals (POST) deployments team both of CITIBANK & ORIX e-Business
Pakistan.
. Maintained strong liaison with business partners and achieved personal
and team targets for merchant acquisitions.
. Responsible for e-Merchant UAT with Commerce service provider (CSP)
for e-Merchant web integrated with Citibank's Payment Gateway in
Singapore.
. Portfolio analysis and database management in order to establish
profitable customer segments to cross sell and re sell product and
services. Performance management for sales structure including sales
performance data base management services standards and general
administration.
. Worked with Business on improving productivity and launching new
initiatives. These initiatives resulted in significant revenue generation
as well as cost/FTE savings.
. To set up excellent rapport with all business, my team is supporting at
all levels and provides necessary coaching and support to the team of
Relationship officers.
. Signing corporate deals with multinationals and large corporate groups to
offer CITIBANK merchant ship. Introduce Business partner like Nike,
Wrangler, Singer Pakistan, Tyco Pakistan, KFC, McDonald's Pizza Hut, PSO,
CALTEX, Liberty Books etc.
RELATIONSHIP MANAGER MERCHANT BUSINESS May 2001-Sep 2003
CITIBANK, Karachi, Pakistan
Reporting to National Sales Manager Merchant Acquiring Business. Managing
Merchant portfolio Rs. 2, 105 million territory Include Karachi, Hyderabad,
Sukkur, Larkana & Quetta, managing 1,800 merchants in the region through 03
Area Relationship Officer and 08 sales executives, managing 4,000 Point of
Sales Terminals (POST), e-commerce merchants and Online Bulk payment
processing countrywide with Cards Operations (Item Processing, Chargeback
and Settlement Unit), Online Authorization, Fraud Risk Management Unit,
Credit Initiation Unit, Cards Technology and Information Technology
Department.
JOB RESPONSIBILITIES
. Manage Third party ORIX e-Business Division in regards to deployments of
POS Terminals and ensure incremental sale on ON US transactions.
. Managing E-Merchant and Bulk Payment Processing and Bill payment -
enhancement to process the recurring payments as EDC transactions.
. Responsible for e-Merchant UAT with Commerce service provider (CSP)
for e-Merchant web integrated with Citibank's Payment Gateway in
Singapore.
. To lead the acquiring product, Sale and Transaction services team in
order to achieve manageable/profitable growth through merchant acquiring
activities and enhance brand visibility.
. Maintaining and strengthening Relationship with top merchants for maximum
business growth.
. Develop & implement new initiatives for the acceptance of cards
through various channels.
. Extensively worked with ITG and card technology for merchant business
related projects.
. Managing multiple vendors for new merchant acquiring development
activities.
. Participate in the UAT to test the procedures and update the procedures
with the UAT & QA test results.
. Analyze portfolio performance indicators across sub products and segments
in order to optimize profitability.
MANAGE COUNTRYWIDE POST SUPPORT December 1995-May 2001
OFFICERS MERCHANT BUSINESS
CITIBANK, Karachi, Pakistan
Reporting to National Sales Manager Merchant Acquiring Business. Managing a
Point of Sales Terminals (POST) technical department with 05 personnel, I
am responsible to manage countrywide Point of Sale Terminals (POST) &
Electronics Data Capture (EDC) Network of 3,000 Merchants establishments &
ensure timely resolution of related queries. Also work with Online
Authorization, Fraud Risk Management Unit, Cards Operations, Cards
Technology and Telecom in the development & Implementation of new projects
for Merchants Acquiring Business.
JOB RESPONSIBILITIES
Key member in designing and implementation of first Pakistan Point of Sale
Terminals (POST) infrastructure in 05 Cities using Hypercom Corporation and
VeriFone Products Hardware / Software technology and introduced largest
Credit Cards Transactions network in Pakistan.
To manage and supervise Network Access Controller (NAC's) to support
Merchant Establishment (ME) Acquisition through Point of Sale Terminal
(POST).
Responsible Point of Sale Terminals (POST) action plans and programs which
support the achievement of these goals and objectives while maintaining
expense at or blew budgeted allocation.
Ensure Audit and compliance in all internal and external dealings with
customers, partners and regulators.
Coordination with vendor for Repair and Purchasing Point of Sale Terminals
(POST).
Identity and assist in hiring Point of Sale Terminals (POST) development
team.
CITIBANK PROJECTS TEAM MEMBER FOR UAT AND REGIONAL COORDINATION
. Pakistan First Payment Gateway 2002 Bulk Payment Processing
2001
. Secure Electronic Transaction 2002 ORIX Shared (POST)
Network 2002
. Secure Sockets Layer 2002 Acquiring Multi Currency Conversion
2001
. Dollar Merchant 2001
CITIBANK PROFESSIONAL PERFORMANCE AWARDS & CERTIFICATES
. One Vision Credit Cards Award 2005 Launched Pakistan's First
Payment Gateway 2002
. Certificate of Achievement 2004 Letter of Appreciation from
Business Manager 2002
. Top Performer Award 2003 Certificate for Champion
1st quarter 2001
. Top Performer Award 2002 Certificate of Recognition
2001
. Extra Mile Performance Award 2001 First Exceed the Limits Group
Service Award 2000
. Shopping Mela 2000 Four "Surprise Awards"
Best Performance 1996-99
MAJOR COURSES ATTENDED AT CITIBANK AND HABIB BANK LTD
. Debit Opportunity In Pakistan 2006 Orientation Program
2001
. Selling Financing Services 2002 Effective Time Management
1999
. Effective Communication Skills 2001 Credit Cards
1998
PROFESSIONAL TRAININGS:
. Received training for Hypercom series T7P and basic operation of NAC6A,
NAC16B, CIM15, CID15 and VISA/MASTER Credit/Debit Cards (POS) terminal
networking overview (T7P terminal setup/operations) and TNMS II (Terminal
Network Management System) from Saztel Communication and Electronic
(Pvt.) Ltd. Distributors for Hypercom products. (April 1999 To July
1999).
. Received training for VeriFone products. Trained on configuration and
operations of VeriFone products OMNI-460, OMNI-380, Printer-250, Pin
PADS, OMNI NAC's, Smart Cards and other communication products from
Marshal Engineering and Electronic (Pvt.) Ltd. Distributors. (Aug 1999 To
Nov 1999).
HAND ON EXPERIENCE
. CITIBANK Cardpac Zone-Talk VeriFone for POST Software
. Cognos Reports TNMS-II and TERM-MASTER Hypercom for POST
Software
. User Acceptance Testing (UAT) XNMS to Monitor, Control and Diagnose
NAC's
EDUCATION
. Bachelor's of Computer Science (BCS) - International College of Computer
Science (Affiliated with The International University (TIU) Missouri,
U.S.A.) - Year of Completion 1996.
DIPLOMA & CERTIFICATES:
. One Year Diploma in Computer Maintenance from International College of
Computer Science (Jan 1994 To Dec 1994)
. Six Months Diploma in Relational Data Base Management System (RDBMS) from
International College of Computer Science (Oct 1996 To April 1996)
. Six Months Diploma in Oracle and Developer 2000 from NetTech Education
(Aug 1997 To Jan 1998)
. Certification in Microsoft Certified System Engineer (MCSE) (Dec 2000 To
Jan 2001)
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