Project Manager Customer Service

Lisa Garlena

***** ******** ***** ( Silver Spring, Maryland ( 240-***-**** (

*********@***.***

summary of qualifications

* Strong project manager who successfully executed multiple internal and

external meetings and events.

* Highly focused and detail oriented, able to identify and eliminate

wasteful practices and procedures, resulting in huge savings.

* Proficient in Microsoft Word, Power Point, Excel, Outlook, Access, Lotus

Notes, Scannable Office, Adobe Illustrator and Photoshop.

professional experience

Government Services IPT - Lanham, Maryland

Executive Assistant, 2009 - Present

* Provide senior level executive administrative support to the Chief

Executive Officer and the Chief Financial Officer.

* Develop and track the office of the president annual operating budget.

* Chair employee committee responsible for coordinating multiple employee

events and team building programs.

* Maintain and review confidential financial documents, for executive,

employees and contractors.

* Developed and maintain a detailed filing system for corporate and

financial documents.

* Successfully coordinate numerous company events, creating invitations,

booking venues and selecting and negotiating vendor services.

* Prepare company member and executive level meeting agendas, minutes and

meeting materials.

Golden & Cohen - Gaithersburg, Maryland

Executive Assistant/Office Manager, 2007 - 2009

* Provide executive-level administrative support to the Chief Executive

Officer, Chief Financial Officer and Chief Operating Officer with a

demonstrated ability to improvise, improve procedures, and meet

demanding deadlines.

* Successfully organized the DC Health Summit including the website

development and the production and assembly of presentations and event

materials.

* Oversaw daily office operations including coordinating and maintaining

annual vacation records for company staff, maintaining office supplies

and equipment.

* Effectively implemented the installation of the voice over IP telephone

system improving customer service to clients.

* Designed various client presentations, guides, event, and marketing

materials.

Montgomery General Hospital - Olney, Maryland

Executive Assistant/Marketing Specialist, 2002 - 2007

* Provided administrative and scheduling support to the Vice President of

Corporate Strategy and Professional Services and the Vice President of

Medical Affairs.

* Organized and coordinated executive, physician, and legislative

committee meetings including the production and assembly of

presentations and materials.

* Completed various financial and statistical reports and monitored

departmental and project spending against budgets.

* Successfully managed a campaign for the hospital's standards of behavior

policy from conception to execution.

* Automated the medical chart review process, resulting in an 80%

reduction of manual workload.

* Assisted in development and preparation of department annual operating

budget by collecting data on expenditure levels and cost forecasts.

* Coordinated the development and production of the community and

physician newsletters.

* Managed community outreach events and conferences with both internal and

external vendors.

* Successfully managed the Women's Health Expo, resulting in an attendance

of over 300 participants.

* Developed a new system for tracking time and expenses to comply with

state governmental guidelines.

Commerce One - Columbia, Maryland

Administrator, 2000 - 2002

* Provided administrative support to Vice President and project managers,

including the management of client meetings and coordinating domestic

and international travel arrangements.

* Responsible for the management of the phone and voice mail systems

including authorizing payments of monthly invoices.

* Audited the voice and data circuits for the Maryland and Virginia

offices resulting in company savings of over $200K per year.

* Authored a thirty page company procedures and training manual for

administrators and employees.

* Served as liaison with vendors, management, and facilities to analyze

phone system requirements for large scale moves and office

consolidations.

* Developed and conducted telephone and voice messaging system training

for all employees and management staff.

Chemical Manufacturers Association - Arlington, Virginia

Executive Assistant, 1994 - 1999

* Provided administrative support to the Executive Director and the

Director of Finance and Operations of the Chlorine Chemistry Council.

* Planned executive and international committee meetings and conferences

including drafting agendas, facilitating logistics, producing meeting

materials, and recording minutes.

* Assisted in administering a $14M budget, directly responsible for $400K.

* Administrator for Chlorine Chemistry Council membership Access database.

* Reduced costs by $500K per year by creating a detailed production

schedule and utilizing in-house print shop capabilities.

* Conducted departmental employee orientation and facilitated

administrative staff meetings.

Education

Business Administration Coursework, Strayer University

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