Administrative Assistant Customer Service

Eva V. Antal

**** **** ********* *****, *******, AZ 85048

480-***-**** *********@*****.***

CAREER SUMMARY

Twenty years of increasingly more responsible positions in financial institutions, educational

institutions, and a professional recruiting firm; involving lending, training, payroll, budgeting,

customer service, and recruiting.

BUSINESS EXPERIENCE

BANK OF AMERICA, Chandler, Arizona June

2006 to Present

Loan Services Specialist/Recruiting Assistant

4 File FNMA claims, minimize holding time and maximize recovery on losses.

5 Execute decision making capabilities, adapt to changing environments, situations, and

job responsibilities.

6 Performed administrative duties, reviewed and completed documents.

7 Conducted new hire orientation, processed I 9 and W 4 information, handled sensitive

information.

8 Informed employees on basic company policies and procedures such as timesheets,

vacation/sick time, transfers, and benefit enrollment.

EVEREST COLLEGE ONLINE, Phoenix, Arizona

April 2005 to June 2006

Senior Administrative Assistant

9 Provided administrative support to directors, managers, and staff.

10 Performed a diverse range of administrative support functions.

11 Maintained, facilitated, balanced, and processed payroll.

12 Handled highly sensitive information.

13 Served as resource for basic company policies and procedures.

14 Facilitated changes to W 4, A 4, and direct deposit requests.

15 Ordered office supplies.

ARIZONA STATE UNIVERSITY, Tempe, Arizona

2001 to 2005

Administrative Associate

16 Provided executive level administrative support services to directors and program

managers.

17 Coordinated, scheduled, and arranged meetings and appointments via electronic

calendars.

18 Prepared presentation materials; handled highly sensitive information.

19 Coordinated travel arrangements, processed travel claims, and expense

reimbursements.

20 Provided support to various programs, which included class registrations, assisted with

receptions, invoicing, receipts, certificates, catering, and parking.

21 Processed payroll transactions, maintained absence records, payment vouchers, and

purchase orders.

KFORCE, Phoenix, Arizona Dallas, Texas Cleveland, Ohio

1996 to 2001

Administrative Assistant

22 Communicated with potentially new clients and applicants via telephone, e mail and

Internet, regarding company operations, procedures and locations.

23 Updated, maintained, and processed resumes.

24 Completed background checks, reference checks, and degree verifications.

25 Responded to over 100 telephone calls per day.

AIG Companies Phoenix, Arizona Litigation Assistant

1994 to 1996

Olympic Financial Phoenix, Arizona, Loan Processor

1993 to 1994

Colorado Savings Bank Denver, Colorado Loan Processor

1992 to 1993

AIG Companies Phoenix, Arizona Litigation Assistant

1990 to 1992

Southwest Savings and Loan Phoenix, Arizona Teller/ Teller Trainer

1984 to 1989

EDUCATION

Certificate of Achievement in Financial Studies, Institute of Financial Education, Phoenix, Arizona

1988

COMPUTER SKILLS

Microsoft Office, Windows, Word, Excel, Internet, Outlook, Taleo, AS400, Calculator by touch,

typing 60WPM.

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