Customer Service Administrative Assistant
Resume:
Ashley Snyder
***** *. ****** ******, *******, AZ 85326
Cell: 614-***-****
E-mail: **************@*****.***
Administrative Assistant
Profile
Administrative support professional offering versatile office management
skills and proficiency in Microsoft Office programs. Strong planner and
problem solver who readily adapts to change, works independently and
exceeds expectations. Able to juggle multiple priorities and meet tight
deadlines without compromising quality.
Education
10/2008 - Present DeVry University - Columbus, OH
Bachelors degree; Major: Human Resource Management
GPA: 3.0 Graduation: 11/2011
A few of many relevant Courses:
Accounting
Business and the law
Business ethics
Business tech/computers
Business writing
Data analysis
Economic principles
HR management
Management
Marketing
Motivation and leadership
Psychology
Spreadsheets
Statistics
Bradford School - Columbus, OH
Associate of Applied Business; Major: Office Administration
GPA: 3.89 Graduation: 10/2006
Key Skills
Office Database Spreadsheets/Reports Front-Desk
Skills: Administration Proofreading Reception
72 WPM w/2 errors Calendaring Bind financial
Accounting/reconcili Customer Service statements
ng Inventory
Staff training
Computer MS Word MS Outlook Word Processor
Skills: MS Excel MS Access VCARS
MS PowerPoint Electronic FileCabinet Boulevard
Experience (Continued)
06/11/10-Present OH Dept. of Temp. Administrative Assistant
Dev.
Columbus, OH
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management and billing) as the assistant to the firm administrator, staff
accountants, and CPA's. Coordinated CPA meetings, CPE/CE courses and credits,
maintained database and ensured the delivery of premium service to clients.
Quickly became a trusted assistant known for dependability, flexibility and
high-quality work.
Highlights:
Answering multi-lines
Proofreading
Shipping package
Dropping off and picking up mail
Research
Create new files and File
Ordered supplies
Experience (Continued)
06/22/09 - 06/09/10 JPMorgan Chase & Co.
Operations Specialist
Columbus, OH
Operations Specialist
Accounting and reconciling account fees
Taking down inventory and assist in ordering supplies for the Dept.
Prepping client's originals to be scanned and faxed
Prepping mail and delivering to the appropriate department
Experience (Continued)
11/2006-06/22/09 Blankenbecler
Advisors, Inc. Gahanna, OH Administrative Assistant
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management and billing) as the assistant to the firm administrator,
staff accountants, and CPA's. Coordinated CPA meetings, CPE/CE courses
and credits, maintained database and ensured the delivery of premium
service to clients. Quickly became a trusted assistant known for
dependability, flexibility and high-quality work.
Highlights:
Secured the client's confidential information
Managed transactions: cash, check, and credit card
Greeted clients and explained their tax return results to them
Deposited checks ; posted deposit slips to computer
Bind financial statements
Processed individual tax returns
Entered and updated data
Proofread letters for accountants
Scheduled and confirmed appointments
Distributed mail; ordered supplies
Experience (Continued)
02/2004-01/2007 Alliance Sales and Service
Data Systems Westerville, OH Rep/Collector II
Performed high quality customer service (in a call center environment)
in helping clients make payment arrangements on credit card debt, and in
customer inquires via auto dialer.
Highlights:
Secured customer's confidential information in processing checks over
the phone
Exceeded standard goal of 85% on call quality resulting in good customer
service
Team management of goals
Entered data in Anaya2006
Sold insurance and credit card protection on accounts
Collected money on past due accounts 1 to 12 months delinquent
Approved and declined credit limits
Opened and closed credit card accounts
Web mail
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