Customer Service Administrative Assistant

Eric Carter

*** ***** ***, ***** ******** Maryland 20774

202-***-**** . 301-***-**** . **********@*****.***

Dedicated and Consistent Service / Innovative Problem Solving

Highly motivated and result-oriented individual seeks a challenging

position that will make use of his skills and knowledge for public service.

SUMMARY

. One year experience as a Security Guard with a private company and two

years as Corrections Officer with the North Carolina Department of

Corrections, ensuring the safety and security of personnel within a

facility with a population of 1,000 inmates.

. Certified in First Aid, CPR, and Weapons Handling (.357, short gun,

long and short barrel and mini-R14 assault rifle).

. Completed training in self-defense and handling riots.

. Recognized for strong organization, administration and decision-making

skills.

. Three years administrative assistant experience with a private company

. Proficient in Microsoft Office suites, and office machinery, and

office concepts.

. Two years call center experience with Alltel communications

. Responsible for billing assistance, collections help, placing order

and selling products

PROFESSIONAL EXPERIENCE

Executive Travel, Baltimore, MD Aug 2006 - Present

Driver

. Handles managerial duties such as assigning drivers' schedules,

monitoring guests and resolving customer service issues, mediating

between employees and clients when necessary.

. Responsible for providing services for the medical transport

department of the agency, driving clients to their doctors'

appointments.

. Assists with wheelchairs and lifts.

North Carolina Department of Corrections, Bayboro NC Jun

2004 - Jun 2006

Corrections Officer

. Maintains the safety and security of the staff, inmates and civilians

in the premises.

. Monitored the activities and supervised the work assignments of

inmates.

. Reported verbally and in writing inmate conduct and the quality and

quantity of work done by each individual.

. Searched inmates and their living quarters for contraband such as

weapons or drugs, settled disputes between inmates, and enforced

progressive sanctions such as removal of privileges when necessary.

. Transported inmates to various prisons upon transportation request.

BOSCH, New Bern, NC Oct 2003 - Jun

2004

Warehouse Worker

. Loaded and unloaded packages in the company warehouse. Scanned and

verified orders.

. Took part in maintaining and organizing the warehouse for shipping and

receiving.

. Kept accurate records of packages entering and leaving the facility.

. Handled scheduling, invoices, computer tracking, and interaction with

inside and outside vendors.

Eric Carter, page 2

702 Parev Way, Upper Marlboro Maryland 20774

240-***-**** . 301-***-**** . **********@*****.***

Alltel Corporation, Charlotte, NC Sep 2001 - Oct

2003

Customer Service Representative

. Handled phone-in inquiries and responded to customer requests.

Determined the validity of customers' complaints and offered possible

solutions such as refunds or discounts.

. Transferred calls to other departments or staff members when

appropriate. Provided customers with product and service information.

. Encoded customer orders in the company's computer system. Completed

call logs and reports.

. Researched billing issues and misapplied payments.

. Identified customer trends and reported these to immediate

supervisors.

Family Dollar Corp., Charlotte, NC Sep 2000 -

Sep 2001

Security Guard

. Conducted foot patrols of the interior and exterior of the main

building. Responded to alarms.

. Kept a detailed daily report of events and made sure that any safety

violations were reported. Checked all trucks entering and leaving the

premises.

. Ensured employees' safety and assisted them with daily operations.

. Conducted monthly 911 audits throughout the building.

Federal Census, Baltimore, MD May 2000 -

Sept 2000

Mail Room Clerk & Document Scanner

. Loaded and unloaded mail from trucks.

. Sorted incoming mail according to alphabetical order. Released

packages and letters to correct consignees.

. Tracked all incoming and outgoing personnel ensuring prompt delivery

of their mail.

. Scanned documents using scanners and keyed information in when

documents are not scannable.

EDUCATION

American InterContinental University Hoffman Estates, IL

Associate of Arts in Business Administration Present

. Concentration: International Business/Finance

. Expected Graduation: November 2011

North Carolina Department of Corrections Academy

Greenville, NC

. Graduated : March 2005

References and supporting documents furnished upon request[pic][pic][pic]

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