Customer Service Sales

Donald Didlake

**** *. ******** **. *** ****, AZ 85044

313-***-****

********@*****.***

OBJECTIVE:

> Seeking an organization with unparalleled career building

opportunities that rewards motivated creative minds who have the

skills and inclination to adapt quickly to meet the challenges that

drive their business forward. Desire to be part of a team that

fulfills the basic business fundamentals and applies them in world

settings. Dedicated to assisting and creating new avenues the

promote success with in a team structure. Self-motivated individual

offering a solid educational background in business management, with

extensive hands-on experience in quality customer services, and

general office administration

EDUCATION:

Hampton University, Hampton, VA, August 2006

Bachelor of Science in Sports Management

Relevant Coursework:

> Management, Communications, Marketing, Accounting and Human

Resources

PROFESSIONAL EXPERIENCE

Arizona Automotive Institute Glendale, AZ

Financial Aid/ Career Services ( temporary)

February 20010- current

. Assisted students with completing FAFSA application and associated

paper work

. Assisted students and parents with the guidelines and regulation of

federal aid

. Created files in preparation for audit

. Verified businesses operation to assist students with applying for a

job

. Verified instructor's work history to ensure they have met the

requirements to their position

Detroit Metropolitan Airport,

Detroit, MI,

Customer Service Representative- Spirit Airlines

May 2007- January 2010

. Provide customer service and sales of airline tickets and reservation

. Organizing flight arrangements

. Issuing customer flight tickets

. Problem solving individual issues

. Cashier responsibilities

. Upholding security regulations

. Weighing, tagging and organizing luggage to arrive at correct

destinations.

Line Service Technician March

2006 - May 2007

. Load/unload aircraft luggage; push back aircraft,

. Use of ground power units, air condition carts and drive tugs

. Organize team and delegated responsibilities for multiple flights

that arrive during my specific shift

. Trained and expected to enforce all security procedures for the

airport

. General knowledge of flight scheduling, booking and rescheduling

. General knowledge of all aspects needed to ensure customer

satisfaction

. Assist cleaners, fueled equipment, refill the plane with water

Ann Taylor, Novi, MI-

Sales /Stock Associate August 2006

to May 2008

. Reviewing invoices, billing and renewing products

. Restocking the stockroom and the sales floor

. Provided customer service and applied sales techniques to best assist

the needs of the customer

. Completed sales transactions

. Maintained all store inventory and supplies, using company database

to track and order products needed for the store

. Prepared/organized the store for new inventory based on corporate

standards

Hampton University Athletics,

Hampton, VA,

Sports Information Internship

September to December 2005

. Updated statistics and records from each sports team affiliated with

the university

. Created new marketing strategies for upcoming programs and special

events

. Performed administrative duties/customer service for athletic

department

Detail Shop, Detroit, MI,

Administrative Assistant June

2004 to September 2005

. Assisted owner with managerial duties and business operations

. Operated cashier drawer

. Maintained accurate financial accounts and balances

VOLUNTEER ACTIVITES

> Hampton University Men's Basketball Team

> Camp Counselor, Washtenaw Family Basketball Camp

> Spring Hill Baptist Church

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